Member Login

WIN a $100 Voucher

iPrimus 52 out of 100 based on 144 ratings. 24 user reviews.

iPrimus

iPrimus broadband reviews

Web: http://www.iprimus.com.au

Phone: 131789

Services: ADSL|ADSL2|ADSL2+|Fibre|VOIP|Wireless

Availability: Australia Wide

History:
Primus Telecom, one of Australia's largest Telecommunications carriers offering a comprehensive range of high speed broadband, data, Internet, fibre optic internet, web hosting and home phone products, servicing both business and residential sectors. The Primus network provides nationwide coverage through its own backbone network with facilities in 66 cities across Australia.

iPrimus is the residential services division of Primus Telecom, offering high-speed broadband (including, ADSL2+, NakedDSL, 3G Mobile Brodband and Fibre Optic Broadband), home phone, mobiles, VoIP and calling card services.
iPrimus offers a broad range of innovative products and offerings to suit the communications needs of all types of consumers.



48%


67%


47%


47%


53%


45%



51%

bar graph
The above ratings are based on reviews submitted by members of this site. There must be at least 3 reviews for a company to receive an average rating.

iPrimus User Reviews


iPrimus broadband reviews

Submitted by: 06 cary

From: Newingtion, NSW

Date: May 25, 2017

Plan Name: iprimus unlimited

Broadband Type: ADSL

Monthly Cost: $79

Activation Time: 34 days

20%


20%


20%


20%


10%


10%



17%


Pros: Do not recomend

Cons: Lot s of hiden info and cost

Comments: I singed up on 21/04/17 just got connected and got a bill of $315. Lot s of hidden cost did not mention the time of signing up


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Aaltunsu

From: 3064, VIC

Date: October 30, 2016

Plan Name: phone mobil and internet

Broadband Type: ADSL

Monthly Cost: $100

Activation Time: straight away

100%


100%


100%


100%


100%


100%



100%


Pros: great coverage

Cons: none

Comments: I'm happy with everything


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Loneranger

From: Docklands, VIC

Date: October 14, 2016

Plan Name: iPrimus Fibre Home Kahuna

Broadband Type: Wireless

Monthly Cost: $80

Activation Time: 366 days

25%


80%


20%


20%


50%


25%



37%


Pros: The only thing that really stands out is that the connection hardly ever went off.

Cons: Its been a terrible experience. contract is coming to an end, and I am not going back to iPrimus!

Comments: 1. Wastage of time - Each time you call CC, it will not be a call less than 30 mins.
2. Poorly trained technical team - CC executives are not well trained, especially technical people, and when I nudged this executive on technicalities, ended up getting rude responses.
3. Wrong billing - Initially in place of 1, they sent 3 routers, and billed me for all 3, only after I spoke with CC executive was the excess amount paid adjusted.
4. False commitment - In the pre-sales call I was told if my consumption exceeded my 300 GB usage, the upgrade would be free of cost, they later backtracked claiming the plan is no more in existence.
5. I am certainly not going back to them.


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Mschembri

From: Boronia, VIC

Date: July 29, 2016

Plan Name: $79.90 Unlimited Adsl2+

Broadband Type: ADSL2+

Monthly Cost: $80

Activation Time: 2 days

95%


90%


100%


75%


80%


90%



88%


Pros: Willingness to provide the top offer, for my specific need's & wants

Cons: I signed up 28/7/2016 - As of now, there are no negatives. ...

Comments: Customer service 100% quick, smart, reliable service. My account was credited with my first 2 & half months service. Numbers ported almost strait away! Couldn't be happier...


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Puckmos

From: Greenfiled Park, NSW

Date: July 19, 2016

Plan Name: Potato

Broadband Type: ADSL2+

Monthly Cost: $60

Activation Time: 3 days

20%


10%


20%


20%


30%


10%



18%


Pros: Nothing

Cons: Always dropping out

Comments: Always dropping out giveing me a bad DSN connection


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Cookie05

From: Ipswich, QLD

Date: June 29, 2016

Plan Name: Vicki Hunter

Broadband Type: ADSL

Monthly Cost: $79

Activation Time: 2 days

80%


100%


100%


75%


80%


70%



84%


Pros: always willing to solve any issues

Cons: no pay tv

Comments: I have been with iPrimus for at least 6 six years and have rarely had any problems...and when I have they have always been resolved as quickly as possible....Thanks iPrimus


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Vchivers

From: Waratah, TAS

Date: May 22, 2016

Plan Name: no worries nbn

Broadband Type: Wireless

Monthly Cost: $80

Activation Time: 3 days

10%


10%


10%


50%


50%


10%



23%


Pros: chat line is good

Cons: problem still on going 10 weeks

Comments: slow speed, well below what iam chareged. Tech assure me they are working on problem and will keep me informed. I have to contact them most times, but bottom line after 10 weeks still no improvement


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Mjkennnon

From: runaway bay, QLD

Date: May 9, 2016

Plan Name: ADSL@

Broadband Type: ADSL2

Monthly Cost: $60

Activation Time: 14 days

25%


60%


5%


10%


20%


20%



23%


Pros: nil

Cons: see below

Comments: Had an account with iprimus for aproxamently 30 months. In that time i was given conflicting information when ever i spoke to different staff, call time wait 30 minutes minimum, when speaking to customer support i could never understand there poor english. when they started charging extra because i paid via Bpay i complained, they removed that charge and then took it upon them selves to attempt a direct debit from my bank account with out my authority, then i received a letter saying i would be charged a $10.00 dishonour fee for something i did not authorise. I have now chosen to close my account due to there lack of service, lack of the English language, the time i had spent on hold when trying to call and that they attempted to do a direct debit from my bank account with out my authority.


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Eviee1

From: Bundaberg, QLD

Date: October 29, 2015

Plan Name: Naked DSL

Broadband Type: ADSL2+

Monthly Cost: $73

Activation Time: 21 days

20%


50%


20%


50%


40%


50%



38%


Pros: I think it's a pretty good price, most of the time I get a good speed and is relatively stable

Cons: They aren't of any help when you need it.

Comments: When they changed ports on me it took months of downtime for me and no-one could help me get back on, I eventually found if I changed settings in my modem it would fix the problem. They sent out line tech after line tech and I kept telling them that it wasn't the problem and they were going to make me pay for something that wasn't a problem. Just a change of settings was all it took, which I told them it could be. Incompetent fools!


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Duncanf

From: Victoria, VIC

Date: July 5, 2015

Plan Name: Unlimited

Broadband Type: ADSL2

Monthly Cost: $70

Activation Time: 5 days

20%


20%


50%


20%


50%


10%



28%


Pros: None

Cons: Inconsistent Internet

Comments: Slow, inconsistent internet. Poor value for money.


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Rossw

From: Como, WA

Date: June 30, 2015

Plan Name: Platinum Bundle

Broadband Type: ADSL2+

Monthly Cost: $100

Activation Time: 1 days

10%


25%


50%


50%


50%


30%



36%


Pros: Pricing appeared OK

Cons: Unreliable slow broadband

Comments: Tech support is responsive but takes a long time to get things fixed.


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Mikegant

From: Sandstone Point, QLD

Date: April 29, 2015

Plan Name: no worries platinum

Broadband Type: ADSL

Monthly Cost: $85

Activation Time: 7 days

95%


25%


25%


35%


50%


40%



45%


Pros: used to be reliable

Cons: not reliable connection anymore

Comments: Non competitive rates, broken connection to internet on a regular basis, call center can't speak English, not value for money.


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Sanjst

From: Katanning, WA

Date: March 30, 2015

Plan Name: No Worries Platinum Family

Broadband Type: ADSL

Monthly Cost: $140

Activation Time: 5 days

5%


50%


20%


70%


70%


10%



38%


Pros: Used to have great tech support & 'net speeds - not anymore

Cons: Slow download speeds, poor tech support, pricing no longer competitive

Comments: Been with iPrimus for about 5 years and they used to be great. When I signed on their bundle prices were very competitive but now they are not and they haven't bothered to reduce their plan prices to be competitive. Technically, they used to be awesome with fast internet but not anymore. I had 2 connection drop-out problems a couple of years ago which were rectified quickly but now (for the past 4 months) our ADSL2+ has been running at less than their "we guarantee you 1.5Mbps" (quoted by their broken English speaking tech support worker) and no solution has been provided. I've just given them an ultimatum to fix it or I'm gone so we'll see how it goes.


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Nicks

From: Melbourne, VIC

Date: October 5, 2014

Plan Name: Unlimited

Broadband Type: ADSL2+

Monthly Cost: $70

Activation Time: 14 days

5%


5%


20%


15%


15%


5%



11%


Pros: Still identifying any positives after being with them for 7 months, but cannot identify any

Cons: Everything they do - from technical, customer service to accounts

Comments: I couldn't describe iPrimus in any better words than above!!! This is seriously the worst experience I have ever encountered dealing with any service provider. Quite often these days, internet is synonymous with how developed a country is. If iPrimus was representative of Australia, I am sure we would be classified as a "4th World Country" as the internet in so called third world countries is far better than what iprimus offers!!!!

I had their ADSL 2+ since Feb 2014 and they still can't get their act right. The connection is riddled with dropouts and every time you call, a standard script is read out for trouble shooting. I have done it so many times that I can even qualify to become a tech support as bad as them!!!

After so many months of spending countless hours with their so called tech support, they finally sent out a technician, who said another technician will come and fix the problem. Nothing happened and I called back. Another appointment for a technician to come out, who arrived only to tell that another technician would come and fix the problem. This second technician didn't show up on the scheduled date and upon follow up, I was told that the appointment is postponed (without letting me know). Anyways, I made myself available again with some glimmer of hope, but it was a no-show again and not surprisingly, no one bothered to call/inform and they wrecked my whole day.

So, taking 4 days off because of these appointments; I still have a non-working internet!!! I have complained to ombudsman and hoping to receive some resolution to this never-ending saga!!!


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Neenish

From: Southport, QLD

Date: October 2, 2014

Plan Name: ADSL2+ Unlimited

Broadband Type: ADSL

Monthly Cost: $80

Activation Time: 10 days

70%


80%


80%


80%


80%


90%



80%


Pros: Connection is consistent, no issues so far 6 months in

Cons: Wouldn't match the $59.95 I was paying with Dodo

Comments: Dodo gave me a $100 voucher to change to Iprimus after they could no longer offer me service in my area. Haven't regretted taking up the offer yet.


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Nsw2038

From: annandale, NSW

Date: August 23, 2014

Plan Name: family and phone bundle

Broadband Type: ADSL

Monthly Cost: $67

Activation Time: 3 days

50%


100%


80%


80%


85%


90%



81%


Pros: easy to contact, good support

Cons: none

Comments: Very happy with this ISP rare outages, rarely drops ADSL and when you have a problem they talk you through it. I've been with them for over 10 years and I dont a have a complaint


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Dodoyos

From: Yangebup, WA

Date: July 17, 2014

Plan Name: No worries platinum home

Broadband Type: ADSL

Monthly Cost: $90

Activation Time: Never got connected

5%


5%


5%


5%


5%


5%



5%


Pros: Great sales, to the point of saying yes in a no situation

Cons: Only interested in signing you up

Comments: Sales consultant eager to sign anybody up by saying yes they can provide ADSL service in my area. It turned put to be a dissapointment and I am left with only their home phone which I only subscribed because I wanted their ADSL. Very unprofessional.


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Spog777

From: Salisbury Downs, SA

Date: November 27, 2013

Plan Name: Family *

Broadband Type: ADSL2+

Monthly Cost: $70

Activation Time: 5 days

100%


85%


85%


50%


50%


75%



74%


Pros: reliable

Cons: slow technical help

Comments: Fair priced internet bundle with reliable signal


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Cheyne04

From: Lavender Bay, NSW

Date: November 13, 2013

Plan Name: "Stay In Touch" Broadband

Broadband Type: ADSL

Monthly Cost: $30

Activation Time: 1 days

75%


95%


95%


75%


80%


85%



84%


Pros: Price

Cons: Long tech support

Comments: Tech support I have waited an hour a few times. The plan is still working well for me.


User Comments: 0 | Add Comment | New Topic
iPrimus broadband reviews

Submitted by: Stau007

From: North sydney, NSW

Date: September 19, 2013

Plan Name: Unlimited Internet usage

Broadband Type: ADSL

Monthly Cost: $120

Activation Time: 5 years

100%


100%


100%


50%


50%


25%



71%


Pros: No issues with Internet speed or reliability

Cons: Price isn't cheap! That's the only issue

Comments: Happy with Internet speed... But it's bit expensive..


User Comments: 0 | Add Comment | New Topic