Aussie Broadband Reviews
Aussie Broadband scores 4.6 out of 5 from 38 first-person reviewer ratings. 95% of reviewers would recommend it to a friend. Its strongest rating is customer service (4.9 out of 5). Updated 11 September 2026; plan prices on this page pull live from our database.
95% of reviews would recommend Aussie Broadband to a friend
See where Aussie Broadband ranks: reliability · customer support · most recommended
NBN plans from $77/mth · Partner
What real customers say about Aussie Broadband
Customers consistently praise the reliable and fast internet connection, with many reporting speeds meeting or exceeding advertised rates. The Australian-based customer support team is frequently highlighted for being knowledgeable, helpful, and quick to resolve issues, often going above and beyond. Reviewers also appreciate the proactive communication regarding outages and the smooth process for moving house or upgrading plans.
While overall satisfaction is high, several reviewers mentioned that Aussie Broadband's plans are more expensive compared to competitors, with some noting recent price increases. A few customers experienced occasional, brief network dropouts or buffering during peak times. One reviewer also reported long wait times for customer support calls and unreliable callback services.
Summary generated 2 September 2026 from 38 verified reviews. Refreshed automatically as new reviews come in.
Rating over the last 12 months
Monthly average from 32 reviews in the last 12 months. This is a shorter, different window to the 4.6 out of 5 headline rating above, which is a rolling 36-month average (see our ratings methodology) — read this chart as a recent trend indicator, not a replacement for the headline number.
About Aussie Broadband
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Aussie Broadband started in Morwell, regional Victoria, in 2003 and is now one of the country's largest independent providers, ASX-listed since 2020. It runs its own network with all support based in
Australia, which is a big part of its reputation for service.
read more...Aussie Broadband NBN Plans
| Name | Download Speed | Data | Cost | |
|---|---|---|---|---|
| Basic - nbn 12/1 | 12 Mbps | Unlimited | $77 per month | |
| Basic Plus - nbn 25/10 | 23 Mbps | Unlimited | $83 per month
$63 for first 12 months code LOCKIN240 |
|
| Show more NBN plans | ||||
Aussie Broadband Wireless Broadband Plans
| Name | Download Speed | Data | Cost | |
|---|---|---|---|---|
| Regular 25GB | 150 Mbps | Unlimited | $30 per month | |
| Large 50GB | 150 Mbps | Unlimited | $40 per month | |
| Show more wireless plans | ||||
Aussie Broadband Broadband Reviews
- 10 September, 2026
- Bellambi NSW
- NBN - Residential
- Fibre 1000Mbs
- $129 per month
- Activation : < 1 week
Been with them for years
easy, no lock in
Price is slightly higher than lowest competitor these days
Solid provider for the last few years.
Recommend to a friend : yes
- 2 September, 2026
- Byford, WA
- ADSL2+ - Residential
- voip and wireless
- $80 per month
- Activation : < 1 week
Followup review of Aussie Broadband
We have had no problems and connection is good. Still good value.
Do think the modem should be fee though as still paying it off.
Recommend to a friend : yes
See their original review from October 2017 (4.8/5)
+ Very professional from start to finish
– None yet its only been 2 months
Value for money, voip phone is brilliant and clear.
Only had one downtime in the last two months. Much better than telstra who we were with befor.
Original ratings — reliability 4.75, tech support 5, value 5, customer service 5.
- 31 August, 2026
- Melbourne, VIC
- Cable - Residential
- NBN500
- $79 per month
- Activation : < 1 week
Followup review of Aussie Broadband
Staff are very experienced and I have upgraded my modem since the last review, with no issues. This has a premium price, but is well worth the money.
I do get a lot of emails from people impersonating AussieBB, but I just put email filters in place to auto delete them.
The company is now at the front of the pack. It is now a back bone to our internet, seems some providers are using it as a wholesale provision, which is a testament to their reliability. That's why I have stuck with them although having been offered cheaper services.
Recommend to a friend : yes
See their original review from October 2018 (4.9/5)
+ Amazing staff that cater to your needs
– Still growing and learning
Unlike other telco's these guys allowed me to use my own router/voip on their network. Although I am technically minded and needed little assistance to get the whole thing operation, they were more than ready to help in any way.
My unit is a FRITZ!Box 7490.
Original ratings — reliability 4.75, tech support 5, value 5, customer service 5.
- 29 August, 2026
- Port Lincoln 5606, SA
- NBN - Residential
- Basic Personal Plan
- $55 per month
- Activation : < 1 week
Followup review of Aussie Broadband
Taking responsibility when things go wrong. Not casting blame on NBN. Helpful collaboration between the two.
My Bigpond email receives messages over the Aussiebb Internet, but try sending on the same channels responding to emails received, just cannot send replies and problems emerge, understood by Aussiebb tech, but he wouldnt/couldnt offer a solution. The relevant account parameters IMAP and SMTP need careful option selection within each. I never mastered this skill, and he was wary of this impasse.
Most queries resolved quickly. Auto shift from one expiring plan into the next regime of plans, with option to override and choose a different plan.
Recommend to a friend : yes
See their original review from January 2019 (4/5)
+ Easy to understand the admin and tech dialogue
– Lack of co-operation by Telstra caused the only headache by quarantining our landline number delaying porting our landline number
Justify !!! Telstra Dialup and Bigpond for 30 years - 30 years too long.
Aussie BB means service, technical performance and intelligibilty right at the top of the scale.
Original ratings — reliability 5, tech support 5, value 3.75, customer service 4.75.
- 29 August, 2026
- Potts Point, NSW
- NBN - Residential
- Standard Plus NBN 50
- $69 per month
- Activation : < 1 week
Followup review of Aussie Broadband
Connection was same day, speed has been great, service and help with modem setup was spot on. Aussie Broadband's outage reporting is first-rate, and they are pretty rare in any case.
Recommend to a friend : yes
See their original review from November 2018 (4.2/5)
+ Good Value, Great Speed
– no serious -ves
Connection was same day, speed has been great, service and help with modem setup was spot on.
Original ratings — reliability 4.5, tech support 4.5, value 4, customer service 3.75.
- 27 August, 2026
- Melbourne, VIC
- Cable - Residential
- 1000/100
- $100 per month
- Activation : < 1 week
Followup review of Aussie Broadband
After a decade, still excellent service.
Recommend to a friend : yes
See their original review from August 2017 (5/5)
+ Fast, reliable service. Excellent customer service.
– None.
The service has been perfect. They prioritise existing customers over getting new customers.
Original ratings — reliability 5, tech support 5, value 5, customer service 5.
- 20 August, 2026
- Point Clare, NSW
- NBN - Residential
- Power User
- $99 per month
- Activation : < 1 week
Followup review of Aussie Broadband
Reliability and the quality of tech support when you can reach it!
Customer support is poor. My last 3 calls have taken more than 15 minutes to be answered, callback is unreliable
Recommend to a friend : no
See their original review from February 2019 (4.9/5)
+ Responsive, competent
– None found
As a Skymesh user, I was unimpressed to discover I had been sold to another company, who then proceeded to start our new relationship by making the Internet unavailable for several days. Aussie Broadband signed me up and connected me in less than 1 business day, and I have experienced no problems whatever.
Original ratings — reliability 5, tech support 5, value 4.5, customer service 5.
- 19 August, 2026
- Darlington, WA
- NBN - Residential
- 5/25 Unlimited Gb
- $55 per month
- Activation : < 1 week
Followup review of Aussie Broadband
Nothing has changed
Prices have slowly crept up but so have the costs with other providers AussieBB is more than comparable with them all.
Nothing much has changed on our home NBN service but on the Community Radio station I volunteer at we recently had to re-locate the transmitter site and going for a FTTN service at the new location was going to cost a lot to get a cable into the site. Like about $8,000 to ditch a miserable 2 pair cable into the site.
As we only need Data we looked at various data plans from other 4G Data providers and Aussie came out as being the most economical so a SIM for that service came from AussieBB and has been rock solid steady since installation.
Recommend to a friend : yes
See their original review from March 2019 (4.6/5)
+ Brilliant Call Centre access
– VOIP features somewhat lacking
A No Frills company who DO deliver what they promise most of the time.Outages are to be expected but at least AussieBB let you know unlike other ISP's who either dont know or simply will not say they have problems.
For what we get pricing is good and suits our need very well.
Technical support is also very good and they DO go that extra bit to sort things out promptly when there are issues such as experienced at cutover from ADSL.
Since going to Aussie BB I have recommended others to make the same move and 2 have done so.
Original ratings — reliability 4.75, tech support 4.75, value 4.75, customer service 4.75.
- 13 August, 2026
- Lake Macdonald QLD
- NBN - Residential
- NBN FTTN 25Mbps/10Mbps Unlimited
- $69 per month
- Activation : < 1 week
Followup review of Aussie Broadband
Still great user support.
More expensive, too many increases
Recent issues with connection reliabilty, Aussie engaged NBN and they resolved a connection issue in the cable pit in the nature strip. Aussie followed up post-repair to see if all was ok.
Recommend to a friend : yes
See their original review from March 2021 (4.8/5)
Good overall
+ Great user support
– Wish it was about 10 less per month
From the first contact with Aussie it took them 90 minutes to completely resolve our broadband issues that TPG hadn't been able to fix in 3 weeks. Single person point-of-contact to help with any issue - you don't get requeued to another group or team. Australian based, and you speak to someone, not a chat screen.
Original ratings — reliability 5, tech support 5, value 4, customer service 5.
- 11 August, 2026
- Gosford NSW
- NBN - Residential
- Power House nbn
- $149 per month
- Activation : < 1 week
Followup review of Aussie Broadband
great speed, great support, great bundles.
Could be a little cheaper, but i can live with it.
No real issues in 5 years, easily moved house without downtime and now have a bundled discounted mobile plan with them too.
Recommend to a friend : yes
See their original review from April 2021 (4.8/5)
Great speeds, zero downtime
+ often above 600mb speeds, no downtime in the past year and the technical support guys know their stuff.
– Could be a little cheaper, but i can live with it.
had a painless setup, rarely any speed slow downs and only had to contact the service team once to get a non-pooled IP for external access to my network.
Original ratings — reliability 5, tech support 5, value 4, customer service 5.
Where is Aussie Broadband available?
Aussie Broadband sells NBN plans and 4G home broadband, so coverage matches the NBN footprint and the mobile network its home wireless service runs on. Plans are available to households in Sydney, Newcastle, Brisbane, Melbourne, Adelaide, Perth, Canberra, and Darwin, along with regional Australia where the underlying network reaches. Enter your address on the Aussie Broadband site to confirm what's available at your premises.
Frequently asked questions about Aussie Broadband
Is Aussie Broadband any good?
Based on 38 verified reviews on Oz Broadband Reviews, Aussie Broadband is well rated — overall rating 4.6 out of 5. 95% of reviewers said they would recommend Aussie Broadband to a friend.
How much does Aussie Broadband's cheapest NBN plan cost?
Aussie Broadband's cheapest active NBN plan is the Basic Plus - nbn 25/10 at $63.00/month (intro price for the first 12 months, then $83.00/mth) — 23 Mbps download with unlimited data.
What plans does Aussie Broadband offer?
Aussie Broadband currently offers 17 NBN plans and 3 wireless plans listed on Oz Broadband Reviews. See the full list of plans above with prices, speeds and data limits.
Where is Aussie Broadband's call centre?
Aussie Broadband's customer support is based in Australia. Australian-based support is often a differentiator for customers who prefer onshore service.
How can I contact Aussie Broadband?
You can reach Aussie Broadband by phone on 1300 880 905 or online at aussiebroadband.com.au. Note that contact details can change — always double-check on Aussie Broadband's official website before signing up.
Where can I read reviews of Aussie Broadband?
You can read the 38 verified reviews of Aussie Broadband above on this page. Reviews on Oz Broadband Reviews are submitted by real Australian customers and verified via email and phone to filter out spam and fake reviews.
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