Aussie Broadband Reviews

1. 22 October, 2024
2. Glen Waverley VIC
3. NBN - Residential
4. NBN HFC 50Mbps/20Mbps with Unlimited Dat
5. $89 per month
6. Activation : 2 weeks

Great Aussie company

Reliable, good local support

no discounts

They have local reliable, good local support teams, who understand the Australian Customer, employ locals.

Recommend to a friend : yes

1. 5 September, 2024
2. Murrumbeena VIC
3. NBN - Residential
4. Value
5. $89 per month
6. Activation : 1 week

Excellent customer service response, decent value

Good connection which is mostly reliable

Some connection issues during peak weekend times but always resolve themselves

The company provides a good service for the price it charges for the plan. We have had some connection issues during peak weekend times but they usually resolve themselves and are becoming less common.

Recommend to a friend : yes

1. 31 August, 2024
2. Canning Vale WA
3. NBN - Residential
4. Value Plus
5. $92 per month
6. Activation : < 1 week

Reliable NBN Provider

Real support person in Australia!

Price has increased in the last few months

Generally very good NBN provider.
Connection is a bit unstable at times but the support person on the other hand are very good as they are all based in Australia. Prices has increased a few times in the last few months, which is undesirable.

Recommend to a friend : yes

1. 28 August, 2024
2. MIRANDA NSW
3. NBN - Residential
4. NBN Fast 100mbps/20mbs Unlimited
5. $95 per month
6. Activation : 1 week

Great Customer Service, Great Technical Skills, Below Average Cost.

Customer Service, Technical Support

Costs

Aussie Broadband is well-regarded for its exceptional customer service, which is consistently rated above industry standards. The company priorities keeping its employees onshore, which not only creates local job opportunities but also enhances communication and understanding for its customers.

In addition to their commendable service, Aussie Broadband ensures stable internet connections and proactively informs customers about any outages or changes in service. This level of transparency is a significant advantage for users who rely on consistent connectivity.

In my experience with TPG and other ISPs, I have encountered subpar technical support and customer service. Often, I found myself being transferred between various departments without resolution, which was frustrating. While these providers may offer lower prices, the quality of service was lacking compared to what Aussie Broadband provides.

I choose to remain with Aussie Broadband primarily for their reliability and outstanding customer service, despite the higher costs associated with their plans. Competitors like Tangerine, Superloop, and Dodo may present more attractive pricing starting from $65 for the first six months, but they cannot assure the same level of service and expertise that I have come to expect from Aussie Broadband.

Recommend to a friend : yes

1. 27 August, 2024
2. Kilmore VIC
3. NBN - Residential
4. NBN Fast 100Mbps/20Mbps Unlimited
5. $95 per month
6. Activation : < 1 week

Support, service, and delivery

Excellent support team, great app for selfservice information, responsive on social media, proactive network development

Outages are not common, but they do happen. However, most of the time were told beforehand, and issues are resolved quickly.

Simply put - they provide an excellent service, not necessarily the cheapest on the market, but their support and network infrastructure commitments mean they're worth every cent. Upgrading to FTTP from FTTN was incredibly smooth (from the parts they could control), and they even let me know before NBNCO that I was eligible for the upgrade. Their community support for charitable & sporting organisations is wonderful to see too.

Recommend to a friend : yes

1. 31 August, 2023
2. SAMFORD VALLEY, QLD QLD
3. NBN - Residential
4. 50
5. $79 per month
6. Activation : 20 weeks

Chugs along well

Reliable, keeps you informed

Probably this speed should get cheaper as speeds increase

I have no complaints, it always works well, especially when we abandoned the Aussie Broadband router for something more capable.

Recommend to a friend : yes

1. 26 August, 2023
2. Hawthorn VIC
3. NBN - Residential
4. NBN Fibre 50Mbps/20Mbps with Unlimited D
5. $79 per month
6. Activation : 1 week

Great connection at a great price

Good price, never lost connectivity

No negatives,

Really impressed with the connectivity which is very important to me as I work from home multiple days a week. I haven't had any issues in the two years I've been with Aussie Broadband, and I also think the pricing is very reasonable.

Recommend to a friend : yes

1. 17 July, 2023
2. Wavell Heights QLD
3. NBN - Residential
4. NBN HFC 1000Mbps/50Mbps with Unlimited D
5. $149 per month
6. Activation : < 1 week

Good and easy to use broadband

High speed and always on

Occasionally drops out

Very good service that always functions at a high speed, any brief drop outs rectify very quickly!

Recommend to a friend : yes

1. 11 May, 2023
2. CRAIGIEBURN VIC
3. NBN - Residential
4. NBN Home Fast 100/20Mbps Unlimited 99.00
5. $99 per month
6. Activation : 1 week

Super fast, same day connection!

Very helpful and fast customer service. Better prices for faster internet

Nothing

I switched from Optus nbn to Aussie Broadband and seriously considering to change mobile data from Optus to Aussie Broadband.

Recommend to a friend : yes

1. 24 March, 2023
2. Mooroolbark VIC
3. NBN - Residential
4. Fast 100
5. $100 per month
6. Activation : < 1 week

Happy with Aussie Broadband

Nighttime speeds are as promised. Quick, no fuss connection.

Occasional connection dropouts late at night.

It was easy to arrange our connection and it was setup quickly. Connection speed at night time is as promised (100GB) and is mostly reliable. We have experienced occasional connection dropouts late at night - these are normally for only a minute or two. I have not yet had to use Technical Support.

Recommend to a friend : yes