Aussie Broadband Reviews Aussie Broadband broadband NBN, wireless and adsl internet reviews and plan comparisons

4.6 Based on 41 Reviews in the last 12 months

100% of reviews would recommend Aussie Broadband to a friend

Average customer review

Customer Service :
4.8
Tech Support :
4.8
Realibility :
4.5
Value :
4.1

About Aussie Broadband Leave a Review

Web : aussiebroadband.com.au

Services : NBN,4G

Call centre location: Australia

Phone : 1300 880 905

Availability : Australia Wide

Aussie Broadband have been around for more than 16 years and pride themselves on being Australian owned and operated from regional Victoria.

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Aussie Broadband NBN Plans

Name Typical Evening Speed Data Cost Favourite
Basic 12 Mbps Unlimited $59 / month
Everday 50 Mbps Unlimited $79 / month
Family 99 Mbps Unlimited $99 / month
Power User 248 Mbps Unlimited $129 / month
Casual 25 Mbps Unlimited $69 / month
Power House 600 Mbps Unlimited $149 / month
Show more NBN plans

Aussie Broadband Wireless Broadband Plans

Name Speed Data Cost Favourite
25GB 50 Mbps 25 GB $25 / month
40GB 50 Mbps 40 GB $35 / month
60GB 50 Mbps 60 GB $45 / month
100GB 50 Mbps 100 GB $65 / month
Show more wireless plans

Aussie Broadband NBN Plans

Name Speed Data Cost Favourite
Intermediate 50 Unlimited $79 / month
Essential 99 Unlimited $109 / month
Advanced 248 Unlimited $209 / month
Pro 500 Unlimited $319 / month
Ultimate 1000 Unlimited $429 / month
Show more NBN plans

Aussie Broadband Broadband Reviews

Keegan
  1. 31 October, 2021
  2. Traralgon VIC
  3. NBN - Residential
  4. Unlimited nbn plan
  5. $70 per month
  6. Activation : 1 week

Great company

Great customer service

Outages

Great company and good cost but they have been having a lot of outages lately.

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

3

Value:

5

Recommend to a friend : yes

Samuel
  1. 30 October, 2021
  2. Ormeau QLD
  3. Cable - Residential
  4. Samuel Squires
  5. $89 per month
  6. Activation : < 1 week

Very good customer service

Customer service

Connection not very good

Was very impressed with customer service

Customer Rating

Customer Service:

4

Tech Support:

4

Relibility:

3

Value:

3

Recommend to a friend : yes

Jarrad
  1. 23 October, 2021
  2. ROWVILLE VIC
  3. NBN - Residential
  4. 50mb Unlimited
  5. $79 per month
  6. Activation : 1 week

Aussie is very succesfuly and there are valid reasons for it.

100 Aussie based company and support

Can be slightly more expensive than cheaper options

Australian based support with team members that don't read from a script and are extremely helpful.

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

5

Value:

5

Recommend to a friend : yes

Steven
  1. 5 October, 2021
  2. Fairfield NSW
  3. NBN - Residential
  4. NBN 50Mbps/20Mbps Unlimited
  5. $79 per month
  6. Activation : 2 weeks

Great company offering reasonable plans

Easy to connect due to Australian based team

Sometimes service can be patchy although may be NBN problem

The company was very responsive prior to set up as well as post service installation. They keep us updated via the app and sms system if services are looking patchy or down.

Australian based team are quite responsive. Being Australian based though means sometimes needing to wait until the next business day.

Overall a solid company with solid plans. The pricing might not be the cheapest but responsiveness and issue resolution has been good with the company.

Customer Rating

Customer Service:

4

Tech Support:

4

Relibility:

4

Value:

4

Recommend to a friend : yes

Georgios
  1. 2 October, 2021
  2. Clayton VIC
  3. NBN - Residential
  4. Georgios Baltatzis
  5. $99 per month
  6. Activation : < 1 week

Hassle free

Grafos Pty. Ltd.

Grafos Pty. Ltd.

It just works, fast, reliable, no nasty surprises, great customer support

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

5

Value:

4

Recommend to a friend : yes

Nathaniel
  1. 2 October, 2021
  2. Dales Creek VIC
  3. NBN - Residential
  4. Fixed Wireless Plus
  5. $75 per month
  6. Activation : 1 week

Great company

Clearly puts performance over profits

Have become much bigger recently and dont appear to have the same customer service.

Aussie Broadband by far have been the best internet provider I have had, with consistency, good customer service, and priority on speeds.

Customer Rating

Customer Service:

4

Tech Support:

4

Relibility:

4

Value:

4

Recommend to a friend : yes

Bede
  1. 1 October, 2021
  2. AVALON BEACH NSW
  3. NBN - Residential
  4. NBN FTTN 50Mbps/20Mbps with Unlimited Da
  5. $79 per month
  6. Activation : < 1 week

Stoked with the product and service highly recommend!

Reliable product, fast connection, great service/support, onshore customer service, great communication and app

nil

I'm been very happy with Aussie Broadband since day dot. We were connected quickly, and communication was great throughout this process. Ever since we've never had an issue. I had to contact support once to get help changing some configuration/settings, and was amazed at how quickly and easily this was sorted - I was able to do it via online chat and the changes came into effect immediately. They also have a great app that not only provided information on your service as well as FAQs and the like, but it also notifies you if there is ever planned maintenance they may impact your service. While I acknowledge the monthly cost for Aussie is slightly higher than other providers, but in my (strong) opinion, their product and service is very much worth it :)

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

5

Value:

5

Recommend to a friend : yes

Sonja
  1. 28 September, 2021
  2. Korumburra VIC
  3. NBN - Residential
  4. Ulimited
  5. $120 per month
  6. Activation : < 1 week

Amazing Australian Customer Service

Locally based in Gippsland, great customer service and support.

Their plans could be better value compared to what is on the market elsewhere.

Aussie Broadband have always provided amazing support and customer service. The fact they are local and have Australian based support is one of the reasons I chose them as my provider. I do how ever think that other providers tend to offer better value or bundles with other products.

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

5

Value:

4

Recommend to a friend : yes

Timothy
  1. 7 September, 2021
  2. Balgowlah heights NSW
  3. NBN - Residential
  4. 250/25 HFC
  5. $129 per month
  6. Activation : < 1 week

Great service, fast speeds

Great fast local customer service

A bit dear

Great fast local customer service. Really great to talk to someone instantly over the phone. A bit dear but you get the fastest speeds for the premium price

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

5

Value:

4

Recommend to a friend : yes

Claudia
  1. 7 September, 2021
  2. Strathfield South NSW
  3. NBN - Residential
  4. NBN 25Mbps/10Mbps Unlimited
  5. $69 per month
  6. Activation : < 1 week

Great service!

Customer Service, reliability, connect speed, communication

Its not the cheapest in the market, but its reliable and stable.

It's super easy to connect, my NBN is ready on the day I moved in. Had some issues connecting and the customer service lady is so nice and helped us to setup our modem step by step.

In terms of cost, obviously it's not the cheapest in the market, but with this level of customer service (talk to a real person and knowledgable to solve your problem in one call), it's worth it!

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

5

Value:

4

Recommend to a friend : yes

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