Aussie Broadband Reviews

1. 21 October, 2022
2. Murrumbeena VIC
3. NBN - Residential
4. Home 100
5. $100 per month
6. Activation : 1 week

Fantastic

Good comms, good price, good service

All positive so far.

Can't fault them, NBN does its NBN thing some times but support has always been good.

Recommend to a friend : yes

1. 5 October, 2022
2. Thrumster NSW
3. NBN - Residential
4. NBN Home Ultrafast
5. $149 per month
6. Activation : 1 week

Great Australian Company

Customer support, advice, and quick solutions

n/a

We have been with Aussie Broadband for two years now, and they have been fantastic. I've called a few times with questions or wanting to upgrade, and the customer support has been stellar.

Recommend to a friend : yes

1. 5 October, 2022
2. Australind WA
3. NBN - Residential
4. Everyday NBN
5. $79 per month
6. Activation : < 1 week

Aussie Broadband

Great customer service, not treated like a stupid person

Unfortunately they are not responsible for the NBN infrastructure

We had connection problems and Aussie Broadband were very quick to respond to my call. I could easily understand their responses, and their technology was smart enough to pinpoint where the problem was. They did not blame our router for all our problems, and were great to talk to. Problems were satisfactorily resolved.

Recommend to a friend : yes

1. 5 October, 2022
2. Hallett Cove SA
3. NBN - Residential
4. 1000/50
5. $149 per month
6. Activation : 1 week

Great service

Great service with reliable speed and uptime

None everything has been positive

The service has been fantastic with great speed and reliable uptime. My previous provider had multiple instances of downtime and the service was unreliable.

I'm very happy with the service being provider and recommended them to anyone

Recommend to a friend : yes

1. 25 August, 2022
2. Svensson Heights QLD
3. NBN - Residential
4. Unlimited
5. $79 per month
6. Activation : 1 week

Cant say a bad thing about these guys!

I like how quickly they had my nbn installed and going, and the customer service has been great!

I really dont have any negatives about this company.

It took 48 for them to install my nbn and connect my plan, we haven't had problems ever since and the internet connection has been great. So was there customer service when I dealt with them. Can't say a bad thing about these guys!

Recommend to a friend : yes

1. 5 August, 2022
2. Mount Waverley VIC
3. NBN - Residential
4. NBN Home Ultrafast
5. $149 per month
6. Activation : < 1 week

Outstanding customer service

Great support, friendly team, speeds as advertised, mobile app to log issues easily

Not the cheapest

I heard about Aussie Broadband from a work colleague who claimed their customer service was best in class, and they didn't disappoint!
Always a pleasure to speak to their support team, they are friendly and knowledgeable.
I love their mobile app, it is simple to get an overview of my service, as well as get info on outages, and the feature to log faults or issues makes it simple to get things sorted if there are any issues.
I've found their prices while good, aren't as cheap as I'd like.
Lately I've noticed a few more connection drop outs that have required a power cycle of the NTD box, but I don't know if that's the ISP's fault or NBN's fault. Either way, the uptime has been over 99.95%.

Recommend to a friend : yes

1. 2 August, 2022
2. North Rocks NSW
3. NBN - Residential
4. Power House NBN
5. $149 per month
6. Activation : < 1 week

Amazing tech support, but inconsistent product

Patient tech support that went the distance trying to resolve my VOIP problem

The advertised 1000Mbps connection sometimes blazes through at 700Mbps, and sometimes at 70Mbps.

Aussie BB tech support worked with me to get my BYO router to work with its VOIP service and they really tried everything they could (but didn't succeed in getting it working). Hard to imagine many companies doing that.
On the other hand, the download speeds are very inconsistent, with no obvious reason why!

Recommend to a friend : yes

1. 12 July, 2022
2. Bibra Lake WA
3. NBN - Residential
4. Christopher Malone
5. $56 per month
6. Activation : < 1 week

they have put their money where there mouth is

happy helpfull staff

havent found any yet

very rarely will I ever give a 100% rating ( because i am a hard person to please ) so for me to give 4/5 should really be taken as a 6/5.
If you do need to contact them ( no offence ) but you WILL be talking to someone IN Australia.

Recommend to a friend : yes

1. 14 June, 2022
2. Doncaster East VIC
3. NBN - Residential
4. 50/20 NBN Everyday Plan
5. $79 per month
6. Activation : < 1 week

Very reliable provider without any issue

Speed is constant and matches with what has been promised

no downside really

I would definitely recommend them

Recommend to a friend : yes

1. 31 May, 2022
2. Macquarie fields NSW
3. NBN - Residential
4. NBN Home Ultrafast 1000/50Mbps Unlimited
5. $149 per month
6. Activation : < 1 week

great company

great tech support, friendly, aussie call center, great communication

nothing so far

great communication about maintenance, great and helpful tech support.

Recommend to a friend : yes