Aussie Broadband Reviews

1. 5 August, 2022
2. Mount Waverley VIC
3. NBN - Residential
4. NBN Home Ultrafast
5. $149 per month
6. Activation : < 1 week

Outstanding customer service

Great support, friendly team, speeds as advertised, mobile app to log issues easily

Not the cheapest

I heard about Aussie Broadband from a work colleague who claimed their customer service was best in class, and they didn't disappoint!
Always a pleasure to speak to their support team, they are friendly and knowledgeable.
I love their mobile app, it is simple to get an overview of my service, as well as get info on outages, and the feature to log faults or issues makes it simple to get things sorted if there are any issues.
I've found their prices while good, aren't as cheap as I'd like.
Lately I've noticed a few more connection drop outs that have required a power cycle of the NTD box, but I don't know if that's the ISP's fault or NBN's fault. Either way, the uptime has been over 99.95%.

Recommend to a friend : yes

1. 2 August, 2022
2. North Rocks NSW
3. NBN - Residential
4. Power House NBN
5. $149 per month
6. Activation : < 1 week

Amazing tech support, but inconsistent product

Patient tech support that went the distance trying to resolve my VOIP problem

The advertised 1000Mbps connection sometimes blazes through at 700Mbps, and sometimes at 70Mbps.

Aussie BB tech support worked with me to get my BYO router to work with its VOIP service and they really tried everything they could (but didn't succeed in getting it working). Hard to imagine many companies doing that.
On the other hand, the download speeds are very inconsistent, with no obvious reason why!

Recommend to a friend : yes

1. 12 July, 2022
2. Bibra Lake WA
3. NBN - Residential
4. Christopher Malone
5. $56 per month
6. Activation : < 1 week

they have put their money where there mouth is

happy helpfull staff

havent found any yet

very rarely will I ever give a 100% rating ( because i am a hard person to please ) so for me to give 4/5 should really be taken as a 6/5.
If you do need to contact them ( no offence ) but you WILL be talking to someone IN Australia.

Recommend to a friend : yes

1. 14 June, 2022
2. Doncaster East VIC
3. NBN - Residential
4. 50/20 NBN Everyday Plan
5. $79 per month
6. Activation : < 1 week

Very reliable provider without any issue

Speed is constant and matches with what has been promised

no downside really

I would definitely recommend them

Recommend to a friend : yes

1. 31 May, 2022
2. Macquarie fields NSW
3. NBN - Residential
4. NBN Home Ultrafast 1000/50Mbps Unlimited
5. $149 per month
6. Activation : < 1 week

great company

great tech support, friendly, aussie call center, great communication

nothing so far

great communication about maintenance, great and helpful tech support.

Recommend to a friend : yes

1. 30 May, 2022
2. Annerley QLD
3. NBN - Residential
4. 50/20
5. $79 per month
6. Activation : < 1 week

Reliable service, but at a price

Excellent support and service

Expensive

One of the more expensive service providers but you get what you pay for

Recommend to a friend : yes

1. 7 May, 2022
2. Kensington VIC
3. NBN - Residential
4. 100
5. $79 per month
6. Activation : 1 week

The best service and support in Australia

Service, support, quality of connection

More expensive than the competition

This company is my go-to for internet service. I have tried others and always come back.

Recommend to a friend : yes

1. 6 May, 2022
2. Braddon ACT
3. NBN - Residential
4. Family NBN
5. $99 per month
6. Activation : 1 week

Quality service thats worth the price

Australian service

Not the cheapest but still a good price

I've had nothing but great service from them. Even if I've had issues they have been honest and upfront. The only shame was they switched their mobile service to the optus network which is inferior.

Recommend to a friend : yes

1. 6 May, 2022
2. Forrestfield WA
3. NBN - Residential
4. NBN 25Mbps/10Mbps Unlimited
5. $69 per month
6. Activation : 1 week

Reliable Connection, no issues

Reliable Connection, never had to use Technical Support.

No negatives only negatives are NBN speeds out of ABBs control

As mentioned, customer for almost 2 years. Only downtime has been scheduled over night and notified in advance. No speed dropouts, CVC always within threshold.

Speeds are restricted by Gov't NBN.

Recommend to a friend : yes

1. 5 May, 2022
2. Earlville QLD
3. NBN - Residential
4. Cant Remember
5. $79 per month
6. Activation : 1 week

Best Broadband Company

Polite staff, Fast internet speeds, Relibale connection

Sometimes the internet disconnects.

Aussie Broadband was quick and easy to set up. Within the week the internet was on and functional. Aussie Broadband always keeps me up to date when there is connectivity issues in the area and when there will be designated outtages.

Recommend to a friend : yes