Superloop vs iinet - Which is the best NBN internet provider?
Superloop is often praised for its consistent high speeds and reliable connection, with many customers reporting quick activation and responsive service, though some find technical support slow. iinet, on the other hand, is a long-standing name in Australian internet, now owned by TPG Telecom, offering a wide range of plans. Superloop suits those prioritising raw speed and easy setup, while iinet might appeal to those looking for a more established provider with diverse options. Reviews for Superloop frequently mention price increases as a recurring frustration.
NBN plans from $78.00/mth · Partner
Superloop and iinet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Superloop and iinet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Superloop | iinet |
|---|---|---|
| About |
 Partner |
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| Superloop is an ASX-listed Australian telco founded in 2014 by Bevan Slattery. It owns metropolitan fibre networks nationwide and runs its own fixed wireless service in parts of Adelaide, alongside nbn plans everywhere. Now one of the bigger challengers to the major telcos, it also owns Exetel. | iiNet was founded in Perth in 1993 and became one of Australia's best-known broadband brands. It has been owned by TPG Telecom since 2015, so it is no longer independently listed, but still runs as its own brand with a long-standing reputation for customer service. | |
| Go to Superloop | Go to iinet | |
| Overall Rating |
4.4
Superloop has a overall rating of 4.4 out of 5 based on 18 reviews. Superloop is a very good broadband internet provider according to our users. |
4.2
iinet has an overall rating of 4.2 out of 5 based on 5 reviews. iinet is a very good broadband internet provider according to our users. |
| Recommended | 89% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. | 100% of people who have written reviews on this site would recommend iinet to their friends as a broadband internet provider. |
| Reliability |
4.6 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.6 out of 5 for reliability. |
4.2 iinet's reliability is rated as very good by our users. iinet has an overall rating of 4.2 out of 5 for reliability. |
| Customer Service |
4.2 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.2 out of 5 for customer service. |
4 iinet's customer service is rated as very good by our users. iinet has an overall rating of 4 out of 5 for customer service. |
| Value for Money |
4.2 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.2 out of 5 for value for money. |
4.2 iinet is rated as very good for value for money by our users. iinet has an overall rating of 4.2 out of 5 for value for money. |
| Technical Support |
4.5 Superloop's technical support is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for technical support. |
4.2 iinet's technical support is rated as very good by our users. iinet has an overall rating of 4.2 out of 5 for technical support. |
| Australian based technical support | Yes, Superloop does have Australian based technical support. | No, iinet uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Superloop uses call centres based in Australia. | iinet uses call centres based in Australia, Philippines and South Africa. |
| Services Offered | Superloop offers a range of broadband and internet related services including NBN internet plans. | iinet offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Superloop - Everyday: 25Mbps, unlimited data for $78 per month. |
iinet - NBN25: 25Mbps, unlimited data for $79.99 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Superloop - Extra Value: 50Mbps, unlimited data for $89 per month. |
iinet - NBN50: 50Mbps, unlimited data for $89.99 per month. |
| Cost of wireless broadband plan |
iinet - Home Wireless (4G): 14Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
iinet's phone number is: 13 19 17 and website is: iinet.net.au |
| Read Reviews | Read reviews of Superloop. | Read reviews of iinet. |
| Go to Superloop | Go to iinet |
Superloop and iinet NBN25 plans (25Mbps download speed)
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Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
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$78/mth
$58 for first 6 months |
Go to site |
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NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
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$79.99/mth
$59.99 for first 6 months |
Go to site |
Superloop and iinet NBN50 plans (50Mbps download speed)
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Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
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$89/mth
$69 for first 6 months |
Go to site |
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NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
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$89.99/mth
$69.99 for first 6 months |
Go to site |
Superloop and iinet Ultrafast plans (>100Mbps download speed)
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NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
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$94.99/mth
$69.99 for first 6 months |
Go to site |
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Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
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$95/mth
$65 for first 6 months |
Go to site |
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Home Fast
NBN - Fixed Wireless
160 Mb/s
Unlimited data
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$98/mth
$83 for first 6 months |
Go to site |
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Creator
NBN - Fixed Line
250 Mb/s
Unlimited data
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$102/mth
$82 for first 6 months |
Go to site |
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Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
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$104/mth
$74 for first 6 months |
Go to site |
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NBN Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
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$104.99/mth
$74.99 for first 6 months |
Go to site |
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Fixed Wireless Super Fast
NBN - Fixed Wireless
250 Mb/s
Unlimited data
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$108/mth
$93 for first 6 months |
Go to site |
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Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
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$114/mth
$84 for first 6 months |
Go to site |
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NBN Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
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$114.99/mth
$84.99 for first 6 months |
Go to site |
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Hyperspeed
NBN - Fixed Line
1700 Mb/s
Unlimited data
|
$168/mth
$148 for first 6 months |
Go to site |
Summary of Superloop and iinet comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop and iinet have pretty similiar ratings overall.
- Recommended: iinet is more highly recommended than Superloop.
- Reliability: Superloop rates higher for reliability than iinet does.
- Customer Service: Superloop and iinet have pretty similar ratings for customer service.
- Value for Money: Superloop and iinet have pretty similar ratings in terms of value for money.
- Technical Support: Superloop rates higher for technical support than iinet does.
How to decide between Superloop and iinet? - next steps
- Read reviews of Superloop and iinet to see what people think of these companies
- Visit the website of each company and do some of your own research - Superloop and iinet
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Superloop vs iinet
Is Superloop better than iinet?
On Oz Broadband Reviews Superloop rates 4.4 out of 5 from 18 reviews and iinet rates 4.2 from 5 reviews. On recommend-to-a-friend, 100% of iinet reviewers said they'd recommend the provider, vs 89% for Superloop. On individual metrics, Superloop wins on reliability (4.6 vs 4.2). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Superloop or iinet?
Superloop's cheapest NBN50 plan is the Extra Value at $69/month intro for 6 months, then $89/month. iinet's cheapest NBN50 plan is the NBN50 at $69.99/month intro for 6 months, then $89.99/month.
Which has better customer service, Superloop or iinet?
Superloop scores 4.2 out of 5 on customer service vs iinet's 4.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Superloop's call centre is based in Australia and iinet's is based in Australia, the Philippines and South Africa.
What plans do Superloop and iinet offer?
Superloop offers 10 NBN plans. iinet offers 5 NBN plans and 1 wireless plan. See the full plan tables above for prices, speeds and data limits.
Where are Superloop and iinet's call centres?
Superloop's customer support is based in Australia. iinet's customer support is based in Australia, the Philippines and South Africa. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Superloop to iinet (or iinet to Superloop)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Superloop
I haven't had any issues with my internet and only one time I had a technician come out, due to a wire being dislodged when moving. No other issues…
Still the best most reliable provider i have had
About iinet
I have been with iiNet before and just like other companies they don’t try to keep your business by rewarding you for staying with them, so at the end of…
All is still good No complaints
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