Superloop vs iinet - Which is the best NBN internet provider?

Superloop and iinet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Superloop and iinet internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Superloop	iinet
About	Partner
	Superloop provides internet services in Australia, Singapore, Hong Kong, Pacific Islands & the USA. In Australia they operate their own fixed fibre and fired wireless networks.	iiNet is one of the largest ISPs in Australia and was founded in 1993. They are a publicly listed company.
	Go to Superloop	Go to iinet
Overall Rating	4.4 Superloop has a overall rating of 4.4 out of 5 based on 22 reviews. Superloop is a very good broadband internet provider according to our users.	4 iinet has an overall rating of 4 out of 5 based on 18 reviews. iinet is a very good broadband internet provider according to our users.
Recommended	86% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider.	78% of people who have written reviews on this site would recommend iinet to their friends as a broadband internet provider.
Reliability	4.5 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for reliability.	3.9 iinet's reliability is rated as good by our users. iinet has an overall rating of 3.9 out of 5 for reliability.
Customer Service	4.3 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.3 out of 5 for customer service.	4.1 iinet's customer service is rated as very good by our users. iinet has an overall rating of 4.1 out of 5 for customer service.
Value for Money	4.3 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.3 out of 5 for value for money.	3.9 iinet is rated as good for value for money by our users. iinet has an overall rating of 3.9 out of 5 for value for money.
Technical Support	4.5 Superloop's technical support is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for technical support.	4.1 iinet's technical support is rated as very good by our users. iinet has an overall rating of 4.1 out of 5 for technical support.
Australian based technical support	Yes, Superloop does have Australian based technical support.	No, iinet uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location	Superloop uses call centres based in Australia.	iinet uses call centres based in Australia, Philippines and South Africa.
Services Offered	Superloop offers a range of broadband and internet related services including NBN internet plans.	iinet offers a range of broadband and internet related services including NBN and 5G internet plans.
Cost of 25Mbps NBN Plan with unlimited data	Superloop - Everyday: 25Mbps, unlimited data for $69 per month.	iinet - NBN25: 25Mbps, unlimited data for $74.99 per month.
Cost of 50Mbps NBN Plan with unlimited data	Superloop - Extra Value: 50Mbps, unlimited data for $81 per month.	iinet - NBN50: 50Mbps, unlimited data for $84.99 per month.
Cost of wireless broadband plan		iinet - 5G Home Home Broadband Plus (5G): 50Mbps, unlimited data for $59.99 per month.
Contact Details	Superloop's phone number is: 1800 10 12 10 and website is: superloop.com	iinet's phone number is: 13 19 17 and website is: iinet.net.au
Read Reviews	Read reviews of Superloop.	Read reviews of iinet.
	Go to Superloop	Go to iinet

Superloop and iinet NBN25 plans (25Mbps download speed)

	Everyday NBN 25 Mb/s Unlimited data	$69/mth $59 for first 6 months	Go to site
	NBN25 NBN 25 Mb/s Unlimited data	$74.99/mth	Go to site

Superloop and iinet NBN50 plans (50Mbps download speed)

	Extra Value NBN 50 Mb/s Unlimited data	$81/mth $67 for first 6 months	Go to site
	NBN50 NBN 50 Mb/s Unlimited data	$84.99/mth	Go to site

Superloop and iinet Ultrafast plans (>100Mbps download speed)

Family NBN 98 Mb/s Unlimited data	$89/mth $75 for first 6 months	Go to site
NBN100 NBN 100 Mb/s Unlimited data	$89.99/mth	Go to site
Power Home NBN 98 Mb/s Unlimited data	$95/mth $79 for first 6 months	Go to site
Superfast NBN 250 Mb/s Unlimited data	$99/mth $99.99 for first 6 months	Go to site
Superfast NBN 250 Mb/s Unlimited data	$99/mth $85 for first 6 months	Go to site
Ultrafast NBN 800 Mb/s Unlimited data	$109/mth $119.99 for first 6 months	Go to site
Lightspeed NBN 811 Mb/s 3000 GB	$109/mth $99 for first 6 months	Go to site

Summary of Superloop and iinet comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

Overall: Superloop rates higher overall than iinet does.
Recommended: Superloop is more highly recommended than iinet.
Reliability: Superloop rates higher for reliability than iinet does.
Customer Service: Superloop and iinet have pretty similar ratings for customer service.
Value for Money: Superloop rates higher for value for money than iinet does.
Technical Support: Superloop rates higher for technical support than iinet does.

How to decide between Superloop and iinet? - next steps

Read reviews of Superloop and iinet to see what people think of these companies
Read our detailed information on Superloop and iinet to answer all your questions and help you make an informed decision.
Visit the website of each company and do some of your own research - Superloop and iinet
Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.