Superloop vs Telstra - Which is the best broadband internet provider?

Superloop and Telstra are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Superloop and Telstra internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Superloop	Telstra
About	Superloop provides internet services in Australia, Singapore, Hong Kong, Pacific Islands & the USA. In Australia they operate their own fixed fibre and fired wireless networks.	Telstra Bigpond is the largest broadband provider in Australia. They offer a comprehensive range of internet and phone related services.
Overall Rating	4.4 Superloop has a overall rating of 4.4 out of 5 based on 24 reviews over the last 24 months. Superloop is a very good broadband internet provider according to reviews submitted to this site.	3.7 Telstra has an overall rating of 3.7 out of 5 based on 45 reviews over the last 24 months. Telstra is a good broadband internet provider according to reviews submitted to this site.
Recommended	96% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider.	71% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider.
Reliability	4.5 Superloop's reliability is rated as excellent by users who have submitted reviews to this site. Superloop has an overall rating of 4.5 out of 5 for reliability.	4.1 Telstra's reliability is rated as very good by users who have submitted reviews to this site. Telstra has an overall rating of 4.1 out of 5 for reliability.
Customer Service	4.4 Superloop's customer service is rated as very good by users who have submitted reviews to this site. Superloop has an overall rating of 4.4 out of 5 for customer service.	3.7 Telstra's customer service is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.7 out of 5 for customer service.
Value for Money	4.5 Superloop is rated as excellent for value for money by users who have submitted reviews to this site. Superloop has an overall rating of 4.5 out of 5 for value for money.	3.2 Telstra is rated as ok for value for money by users who have submitted reviews to this site. Telstra has an overall rating of 3.2 out of 5 for value for money.
Technical Support	4.3 Superloop's technical support is rated as very good by users who have submitted reviews to this site. Superloop has an overall rating of 4.3 out of 5 for technical support.	3.7 Telstra's technical support is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.7 out of 5 for technical support.
Australian based technical support	Yes, Superloop does have Australian based technical support.	No, Telstra uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location	Superloop uses call centres based in Australia.	Telstra uses call centres based in .
Services Offered	Superloop offers a range of broadband and internet related services including NBN internet plans.	Telstra offers a range of broadband and internet related services including internet plans.
Cost of 25Mbps NBN Plan with unlimited data	Superloop - Home Basic: 25Mbps, unlimited data for $59.95 per month.	Telstra - Basic: 25Mbps, unlimited data for $80 per month.
Cost of 50Mbps NBN Plan with unlimited data	Superloop - Home Standard: 50Mbps, unlimited data for $69.95 per month.	Telstra - Essential: 50Mbps, unlimited data for $95 per month.
Cost of wireless broadband plan		Telstra - 5G Home Internet (5G): 378Mbps, 1000 GB for $85 per month.
Contact Details	Superloop's phone number is: 1800 10 12 10 and website is: superloop.com	Telstra's phone number is: 1800 220 030 and website is: telstra.com.au
Read Reviews	Read reviews of Superloop.	Read reviews of Telstra.

Superloop and Telstra NBN25 plans (25Mbps download speed)

Company	Plan Name	Monthly Cost	Avg Monthly Cost (2 years)	Typical Evening Speed	Quota
Superloop	Home Basic (NBN) (Month by month)	$59.95 $49.95 for first 6 months	$57.45	25 Mb/s	Unlim	Contact
Telstra	Basic (NBN) (Month by month)	$80	$80	25 Mb/s	Unlim	Contact

Superloop and Telstra NBN50 plans (50Mbps download speed)

Company	Plan Name	Monthly Cost	Avg Monthly Cost (2 years)	Typical Evening Speed	Quota
Superloop	Home Standard (NBN) (Month by month)	$69.95 $54.95 for first 6 months	$66.2	50 Mb/s	Unlim	Contact
Telstra	Essential (NBN) (Month by month)	$95 $85 for first 6 months	$92.5	50 Mb/s	Unlim	Contact
Telstra	NBN 50 Business (NBN) (Month by month)	$100 $90 for first 6 months	$97.5	50 Mb/s	Unlim	Contact

Superloop and Telstra Ultrafast plans (>100Mbps download speed)

Company	Plan Name	Monthly Cost	Avg Monthly Cost (2 years)	Typical Evening Speed	Quota
Superloop	Home Fast (NBN) (Month by month)	$84.95 $69.95 for first 6 months	$81.2	95 Mb/s	Unlim	Contact
Superloop	Home Fast 40 (NBN) (Month by month)	$94.95 $79.95 for first 6 months	$91.2	95 Mb/s	Unlim	Contact
Telstra	Premium (NBN) (Month by month)	$110 $90 for first 6 months	$105	100 Mb/s	Unlim	Contact
Superloop	Home Superfast (NBN) (Month by month)	$119.95 $99.95 for first 6 months	$114.95	240 Mb/s	Unlim	Contact
Superloop	Home Ultrafast (NBN) (Month by month)	$139.95 $119.95 for first 6 months	$134.95	500 Mb/s	3000 GB	Contact
Telstra	Ultimate (NBN) (Month by month)	$140 $110 for first 6 months	$132.5	250 Mb/s	Unlim	Contact

Summary of Superloop and Telstra comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

• Overall: Superloop rates higher overall than Telstra does.
• Recommended: Superloop is more highly recommended than Telstra.
• Reliability: Superloop rates higher for reliability than Telstra does.
• Customer Service: Superloop rates higher for customer service than Telstra does.
• Value for Money: Superloop rates higher for value for money than Telstra does.
• Technical Support: Superloop rates higher for technical support than Telstra does.

How to decide between Superloop and Telstra? - next steps

• Read reviews of Superloop and Telstra to see what people think of these companies
• Read our detailed information on Superloop and Telstra to answer all your questions and help you make an informed decision.
• Visit the website of each company and do some of your own research - Superloop and Telstra
• Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
• Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.

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