Telstra vs Superloop: Which is the best NBN provider?
Updated 28 September 2026. Plan prices on this page pull live from our database. Ratings are from 50 first-person reviewer ratings (Telstra 18, Superloop 32).
Telstra and Superloop both offer a range of NBN plans, but they cater to different priorities. Telstra is often praised by reviewers for its reliable connection and good customer service, though it comes at a higher price point. On the other hand, Superloop is generally the more budget-friendly option for entry level plans, with customers frequently highlighting its consistent speeds, but some note price increases after introductory offers.
NBN plans from $78/mth · Partner
Telstra and Superloop are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Superloop internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Telstra | Superloop |
|---|---|---|
| About |
 |
 Partner |
| Go to Telstra | Go to Superloop | |
| Overall Rating |
3.9
Telstra has a overall rating of 3.9 out of 5 based on 18 reviews. Telstra is a good broadband internet provider according to our users. |
4.4
Superloop has an overall rating of 4.4 out of 5 based on 32 reviews. Superloop is a very good broadband internet provider according to our users. |
| Recommended | 94% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. | 91% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. |
| Reliability |
4.3 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.3 out of 5 for reliability. |
4.6 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.6 out of 5 for reliability. |
| Customer Service |
4.1 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4.1 out of 5 for customer service. |
4.3 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.3 out of 5 for customer service. |
| Value for Money |
3.4 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.4 out of 5 for value for money. |
4.3 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.3 out of 5 for value for money. |
| Technical Support |
3.9 Telstra's technical support is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for technical support. |
4.4 Superloop's technical support is rated as very good by our users. Superloop has an overall rating of 4.4 out of 5 for technical support. |
| Australian based technical support | No, Telstra uses a mix of Australian based and overseas call centres for technical support. | Yes, Superloop does have Australian based technical support. |
| Call Centre Location | Telstra uses call centres based in Australia, Philippines and India. | Superloop uses call centres based in Australia. |
| Services Offered | Telstra offers a range of broadband and internet related services including internet plans. | Superloop offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Telstra - Basic: 25Mbps, unlimited data for $89 per month. |
Superloop - Everyday: 25Mbps, unlimited data for $78 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Superloop - Extra Value: 50Mbps, unlimited data for $89 per month. |
|
| Cost of wireless broadband plan |
Telstra - Basic 5G (5G): 22Mbps, unlimited data for $70 per month. |
|
| Contact Details |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
| Read Reviews | Read reviews of Telstra. | Read reviews of Superloop. |
| Go to Telstra | Go to Superloop |
Telstra and Superloop NBN25 plans (25Mbps download speed)
|
Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$78/mth
$58 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$89/mth
$44.50 for first 2 months code PROMO |
Go to site |
Telstra and Superloop NBN50 plans (50Mbps download speed)
|
|
Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89/mth
$69 for first 6 months |
Go to site |
Telstra and Superloop Ultrafast plans (>100Mbps download speed)
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Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
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Home Fast
NBN - Fixed Wireless
160 Mb/s
Unlimited data
|
$98/mth
$83 for first 6 months |
Go to site |
|
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Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$49.50 for first 2 months code PROMO |
Go to site |
|
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Creator
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$102/mth
$82 for first 6 months |
Go to site |
|
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Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$104/mth
$74 for first 6 months |
Go to site |
|
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Fixed Wireless Super Fast
NBN - Fixed Wireless
250 Mb/s
Unlimited data
|
$108/mth
$93 for first 6 months |
Go to site |
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Lightspeed
NBN - Fixed Line
860 Mb/s
Unlimited data
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$114/mth
$84 for first 6 months |
Go to site |
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Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$59.50 for first 2 months code PROMO |
Go to site |
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Ultrafast
NBN - Fixed Line
875 Mb/s
Unlimited data
|
$129/mth
$64.50 for first 2 months code PROMO |
Go to site |
|
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Hyperspeed
NBN - Fixed Line
1700 Mb/s
Unlimited data
|
$168/mth
$148 for first 6 months |
Go to site |
Summary of Telstra and Superloop comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop rates higher overall than Telstra does.
- Recommended: Telstra and Superloop are recommended about the same.
- Reliability: Superloop rates higher for reliability than Telstra does.
- Customer Service: Telstra and Superloop have pretty similar ratings for customer service.
- Value for Money: Superloop rates higher for value for money than Telstra does.
- Technical Support: Superloop rates higher for technical support than Telstra does.
How to decide between Telstra and Superloop? - next steps
- Read reviews of Telstra and Superloop to see what people think of these companies
- Visit the website of each company and do some of your own research - Telstra and Superloop
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Telstra vs Superloop
Is Telstra better than Superloop?
On Oz Broadband Reviews Telstra rates 3.9 out of 5 from 18 reviews and Superloop rates 4.4 from 32 reviews. On individual metrics, Superloop wins on value for money (4.3 vs 3.4) and tech support (4.4 vs 3.9). Read the full reviews above to form your own view.
Which is cheaper for NBN25, Telstra or Superloop?
Telstra's cheapest NBN25 plan is the Basic at $44.50/month intro for 2 months, then $89/month. Superloop's cheapest NBN25 plan is the Everyday at $58/month intro for 6 months, then $78/month. Superloop is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Telstra or Superloop?
Superloop scores 4.3 out of 5 on customer service vs Telstra's 4.1, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Telstra's call centre is based in Australia, the Philippines and India and Superloop's is based in Australia.
What plans do Telstra and Superloop offer?
Telstra offers 4 NBN plans and 3 wireless plans. Superloop offers 10 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Telstra and Superloop's call centres?
Telstra's customer support is based in Australia, the Philippines and India. Superloop's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Telstra to Superloop (or Superloop to Telstra)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Telstra
It is good enough for what I am looking for
Everything is much the same.
About Superloop
Tends to be okay for the most part but you get nowhere near the listed speeds because the backend infrastructure can't handle that.
Transferred from Aussie Broadband to Superloop due to Aussie BB not being able to offer 500 speed plan, Superloop handled changeover, experienced no…
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