Telstra vs OptusNet - Which is the best broadband internet provider?

Telstra and OptusNet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and OptusNet internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Telstra	OptusNet
About
	Telstra Bigpond is the largest broadband provider in Australia. They offer a comprehensive range of internet and phone related services.	Optus is one of the largest telecos in Australia. They also offer TV plans packaged with their broadband plans.
	Go to Telstra	Go to OptusNet
Overall Rating	3.9 Telstra has a overall rating of 3.9 out of 5 based on 34 reviews. Telstra is a good broadband internet provider according to our users.	3.7 OptusNet has an overall rating of 3.7 out of 5 based on 19 reviews. OptusNet is a good broadband internet provider according to our users.
Recommended	79% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider.	68% of people who have written reviews on this site would recommend OptusNet to their friends as a broadband internet provider.
Reliability	4.2 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.2 out of 5 for reliability.	4.1 OptusNet's reliability is rated as very good by our users. OptusNet has an overall rating of 4.1 out of 5 for reliability.
Customer Service	3.9 Telstra's customer service is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for customer service.	3.4 OptusNet's customer service is rated as ok by our users. OptusNet has an overall rating of 3.4 out of 5 for customer service.
Value for Money	3.3 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.3 out of 5 for value for money.	3.9 OptusNet is rated as good for value for money by our users. OptusNet has an overall rating of 3.9 out of 5 for value for money.
Technical Support	4 Telstra's technical support is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for technical support.	3.5 OptusNet's technical support is rated as good by our users. OptusNet has an overall rating of 3.5 out of 5 for technical support.
Australian based technical support	No, Telstra uses a mix of Australian based and overseas call centres for technical support.	No, OptusNet uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location	Telstra uses call centres based in .	OptusNet uses call centres based in Australia, India and Phillipines.
Services Offered	Telstra offers a range of broadband and internet related services including internet plans.	OptusNet offers a range of broadband and internet related services including internet plans.
Cost of 25Mbps NBN Plan with unlimited data	Telstra - Basic: 25Mbps, unlimited data for $89 per month.
Cost of 50Mbps NBN Plan with unlimited data	Telstra - Essential: 50Mbps, unlimited data for $105 per month.
Cost of wireless broadband plan	Telstra - 5G Home Internet (5G): 300Mbps, 1000 GB for $85 per month.	OptusNet - Everday 5G (5G): 50Mbps, unlimited data for $69 per month.
Contact Details	Telstra's phone number is: 1800 220 030 and website is: telstra.com.au	OptusNet's phone number is: 1300 300 693 and website is: optus.com.au
Read Reviews	Read reviews of Telstra.	Read reviews of OptusNet.
	Go to Telstra	Go to OptusNet

Telstra and OptusNet NBN25 plans (25Mbps download speed)

Basic NBN 25 Mb/s Unlimited data

$89/mth

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Telstra and OptusNet NBN50 plans (50Mbps download speed)

	NBN 50 Business NBN 50 Mb/s Unlimited data	$100/mth $90 for first 6 months	Go to site
	Essential NBN 50 Mb/s Unlimited data	$105/mth $100 for first 6 months	Go to site

Telstra and OptusNet Ultrafast plans (>100Mbps download speed)

	Everyday Fast NBN 100 Mb/s Unlimited data	$99/mth $89 for first 6 months	Go to site
	Premium NBN 100 Mb/s Unlimited data	$110/mth $9100 for first 6 months	Go to site
	Family Entertainer Fast NBN 100 Mb/s Unlimited data	$120/mth $110 for first 6 months	Go to site
	Ultimate NBN 250 Mb/s Unlimited data	$130/mth $115 for first 6 months	Go to site
	Ultrafast NBN 815 Mb/s Unlimited data	$150/mth $130 for first 6 months	Go to site

Summary of Telstra and OptusNet comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

• Overall: Telstra and OptusNet have pretty similiar ratings overall.
• Recommended: Telstra is more highly recommended than OptusNet.
• Reliability: Telstra and OptusNet have pretty similar ratings for reliability.
• Customer Service: Telstra rates higher for customer service than OptusNet does.
• Value for Money: Telstra rates higher for value for money than OptusNet does.
• Technical Support: Telstra rates higher for technical support than OptusNet does.

How to decide between Telstra and OptusNet? - next steps

• Read reviews of Telstra and OptusNet to see what people think of these companies
• Read our detailed information on Telstra and OptusNet to answer all your questions and help you make an informed decision.
• Visit the website of each company and do some of your own research - Telstra and OptusNet
• Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
• Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.

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