Telstra and OptusNet are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and OptusNet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 12 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
Criteria | Telstra | OptusNet |
---|---|---|
About |
![]() Telstra Bigpond is the largest broadband provider in Australia. They offer a comprehensive range of internet and phone related services. |
![]() Optus is one of the largest telecos in Australia. They also offer TV plans packaged with their broadband plans. |
Overall Rating |
3.9
Telstra has a overall rating of 3.9 out of 5 based on 20 reviews over the last 12 months. Telstra is a good broadband internet provider according to reviews submitted to this site. |
3.8
OptusNet has an overall rating of 3.8 out of 5 based on 16 reviews over the last 12 months. OptusNet is a good broadband internet provider according to reviews submitted to this site. |
Recommended | 80% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. | 69% of people who have written reviews on this site would recommend OptusNet to their friends as a broadband internet provider. |
Reliability |
4.4 Telstra's reliability is rated as very good by users who have submitted reviews to this site. Telstra has an overall rating of 4.4 out of 5 for reliability. |
4 OptusNet's reliability is rated as very good by users who have submitted reviews to this site. OptusNet has an overall rating of 4 out of 5 for reliability. |
Customer Service |
3.8 Telstra's customer service is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.8 out of 5 for customer service. |
3.5 OptusNet's customer service is rated as good by users who have submitted reviews to this site. OptusNet has an overall rating of 3.5 out of 5 for customer service. |
Value for Money |
3.5 Telstra is rated as good for value for money by users who have submitted reviews to this site. Telstra has an overall rating of 3.5 out of 5 for value for money. |
3.9 OptusNet is rated as good for value for money by users who have submitted reviews to this site. OptusNet has an overall rating of 3.9 out of 5 for value for money. |
Technical Support |
3.9 Telstra's technical support is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.9 out of 5 for technical support. |
3.6 OptusNet's technical support is rated as good by users who have submitted reviews to this site. OptusNet has an overall rating of 3.6 out of 5 for technical support. |
Australian based technical support | No, Telstra uses a mix of Australian based and overseas call centres for technical support. | No, OptusNet uses a mix of Australian based and overseas call centres for technical support. |
Call Centre Location | Telstra uses call centres based in . | OptusNet uses call centres based in Australia, India and Phillipines. |
Services Offered | Telstra offers a range of broadband and internet related services including internet plans. | OptusNet offers a range of broadband and internet related services including internet plans. |
Cost of 25Mbps NBN Plan with unlimited data |
Telstra - Basic: 25Mbps, unlimited data for $80 per month. |
|
Cost of 50Mbps NBN Plan with unlimited data |
Telstra - Essential: 50Mbps, unlimited data for $95 per month. |
OptusNet - Everyday: 50Mbps, unlimited data for $79 per month. OptusNet - Family Entertainer: 50Mbps, unlimited data for $99 per month. |
Cost of wireless broadband plan |
Telstra - 5G Home Internet (5G): 378Mbps, 1000 GB for $85 per month. |
OptusNet - Everday 5G (5G): 83Mbps, unlimited data for $79 per month. |
Contact Details | Telstra's phone number is: 1800 220 030 and website is: telstra.com.au | OptusNet's phone number is: 1300 300 693 and website is: optus.com.au |
Read Reviews | Read reviews of Telstra. | Read reviews of OptusNet. |
Company | Plan Name |
Monthly Cost |
Avg Monthly Cost (2 years) |
Typical Evening Speed | Quota | |
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Basic (NBN) (Month by month) |
$80 | $80 | 25 Mb/s | Unlim |
Company | Plan Name |
Monthly Cost |
Avg Monthly Cost (2 years) |
Typical Evening Speed | Quota | |
---|---|---|---|---|---|---|
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Everyday (NBN) (Month by month) |
$79 | $79 | 50 Mb/s | Unlim | |
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Essential (NBN) (Month by month) |
$95
$85 for first 6 months |
$92.5 | 50 Mb/s | Unlim | |
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Family Entertainer (NBN) (Month by month) |
$99
$89 for first 6 months |
$96.5 | 50 Mb/s | Unlim | |
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NBN 50 Business (NBN) (Month by month) |
$100
$90 for first 6 months |
$97.5 | 50 Mb/s | Unlim |
Company | Plan Name |
Monthly Cost |
Avg Monthly Cost (2 years) |
Typical Evening Speed | Quota | |
---|---|---|---|---|---|---|
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Everyday Fast (NBN) (Month by month) |
$99
$89 for first 6 months |
$96.5 | 100 Mb/s | Unlim | |
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Premium (NBN) (Month by month) |
$110
$90 for first 6 months |
$105 | 100 Mb/s | Unlim | |
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Family Entertainer Fast (NBN) (Month by month) |
$119
$109 for first 6 months |
$116.5 | 100 Mb/s | Unlim | |
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Ultimate (NBN) (Month by month) |
$140
$110 for first 6 months |
$132.5 | 250 Mb/s | Unlim |
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
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