Is the NBN down? Check in three steps
See also: Full outage guide · Speed test · The 5 step fix · Most reliable providers
Check NBN Co's network issues page. It covers the physical network for every provider. If your suburb is listed, that's your answer: it's an NBN outage, your provider already knows, and there's nothing to fix at your end.
Not listed? Check your provider's own status page below. Provider-side faults (authentication, DNS, their own network) never show on NBN Co's map.
Nothing on either? It's probably your equipment. Power-cycle the NBN box and router (off 30 seconds, NBN box on first), then work through our 5 step fix. Back online but feels slow? Run the speed test to check you're getting what you pay for.
Every provider's outage status page
Bookmark this list; it's the one from our outage guide, kept current.
| Provider | Status page |
|---|---|
| NBN Co (covers all providers) | www.nbnco.com.au/support/network-issues |
| Telstra | www.telstra.com.au/outages |
| Optus | www.optus.com.au/support/service-status |
| Aussie Broadband | network.aussiebroadband.com.au/ |
| TPG | www.tpg.com.au/support/service-status |
| iiNet | iihelp.iinet.net.au/serviceStatus |
| Tangerine | www.tangerinetelecom.com.au/network-status |
| Exetel | www.exetel.com.au/outages |
| Superloop | www.superloop.com/service-status |
| Vodafone | www.vodafone.com.au/support/network |
| Dodo | www.dodo.com/network-status |
| SpinTel | www.spintel.net.au/service-status |
What your symptoms mean
| Symptom | What it usually means |
|---|---|
| Phone shows Connected, no internet on Wi-Fi | Your modem can't reach NBN Co. Could be an NBN outage or a cable or modem fault |
| Wi-Fi network doesn't even show in your list | Router problem, not an NBN issue |
| Red light on the NBN box itself | NBN connection fault. Likely an outage or line problem |
| All lights normal but no internet | Probably provider-side (DNS or authentication). Check the provider status page |
| One device can't connect, others can | Device-specific, not an outage |
| Slow but not dead | Usually peak-hour congestion, not an outage |
Outages keep happening?
One outage a year is the network; one a month is your provider. How quickly providers detect faults, communicate and escalate varies a lot, and it shows in our review data. Our most reliable NBN providers ranking is built from real customer reviews of exactly this, and switching takes about 15 minutes; the current deals page is a fine place to land.
Frequently asked questions
How do I check if the NBN is down in my area?
NBN Co's network issues page first (covers every provider), then your provider's status page, since provider-side faults don't show on NBN Co's map. Both are linked above.
Why does NBN Co's map say no outage but my internet is down?
The fault is probably provider-side or in your own equipment. Check your provider's status page, then power-cycle the NBN box and router.
Who do I call about an NBN outage?
Always your retail provider, not NBN Co. NBN Co doesn't take consumer fault calls; your provider logs the fault with them. Numbers for every provider are in our contact directory.
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