Aussie Broadband vs iinet - Which is the best NBN internet provider?
iinet is a well-established player, now part of the TPG Telecom group, often seen as a budget-friendly option for those wanting basic NBN. Aussie Broadband, on the other hand, is an independent telco known for its premium service, with customers consistently praising its Australian-based support and reliable speeds, even if it often comes with a higher price tag. Choosing between iinet and Aussie Broadband really comes down to whether you prioritise cost or a top-tier customer experience and performance.
NBN plans from $73.00/mth · Partner
Aussie Broadband and iinet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Aussie Broadband and iinet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Aussie Broadband | iinet |
|---|---|---|
| About |
 Partner |
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| Aussie Broadband started in Morwell, regional Victoria, in 2003 and is now one of the country's largest independent providers, ASX-listed since 2020. It runs its own network with all support based in Australia, which is a big part of its reputation for service. | iiNet was founded in Perth in 1993 and became one of Australia's best-known broadband brands. It has been owned by TPG Telecom since 2015, so it is no longer independently listed, but still runs as its own brand with a long-standing reputation for customer service. | |
| Go to Aussie Broadband | Go to iinet | |
| Overall Rating |
4.6
Aussie Broadband has a overall rating of 4.6 out of 5 based on 22 reviews. Aussie Broadband is an excellent broadband internet provider according to our users. |
3.8
iinet has an overall rating of 3.8 out of 5 based on 5 reviews. iinet is a good broadband internet provider according to our users. |
| Recommended | 95% of people who have written reviews on this site would recommend Aussie Broadband to their friends as a broadband internet provider. | 80% of people who have written reviews on this site would recommend iinet to their friends as a broadband internet provider. |
| Reliability |
4.4 Aussie Broadband's reliability is rated as very good by our users. Aussie Broadband has an overall rating of 4.4 out of 5 for reliability. |
4 iinet's reliability is rated as very good by our users. iinet has an overall rating of 4 out of 5 for reliability. |
| Customer Service |
4.9 Aussie Broadband's customer service is rated as excellent by our users. Aussie Broadband has an overall rating of 4.9 out of 5 for customer service. |
3.6 iinet's customer service is rated as good by our users. iinet has an overall rating of 3.6 out of 5 for customer service. |
| Value for Money |
4 Aussie Broadband is rated as very good for value for money by our users. Aussie Broadband has an overall rating of 4 out of 5 for value for money. |
4 iinet is rated as very good for value for money by our users. iinet has an overall rating of 4 out of 5 for value for money. |
| Technical Support |
4.9 Aussie Broadband's technical support is rated as excellent by our users. Aussie Broadband has an overall rating of 4.9 out of 5 for technical support. |
3.6 iinet's technical support is rated as good by our users. iinet has an overall rating of 3.6 out of 5 for technical support. |
| Australian based technical support | Yes, Aussie Broadband does have Australian based technical support. | No, iinet uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Aussie Broadband uses call centres based in Australia. | iinet uses call centres based in Australia, Philippines and South Africa. |
| Services Offered | Aussie Broadband offers a range of broadband and internet related services including NBN and 4G internet plans. | iinet offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Aussie Broadband - Basic Plus - nbn 25/10: 25Mbps, unlimited data for $79 per month. |
iinet - NBN25: 25Mbps, unlimited data for $79.99 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Aussie Broadband - Value - nbn 50/20: 50Mbps, unlimited data for $93 per month. |
iinet - NBN50: 50Mbps, unlimited data for $89.99 per month. |
| Cost of wireless broadband plan |
Aussie Broadband - Regular 25GB (): 100Mbps, unlimited data for $25 per month. |
iinet - Home Wireless (4G): 15Mbps, unlimited data for $59.99 per month. |
| Contact Details |
Aussie Broadband's phone number is: 1300 880 905 and website is: aussiebroadband.com.au |
iinet's phone number is: 13 19 17 and website is: iinet.net.au |
| Read Reviews | Read reviews of Aussie Broadband. | Read reviews of iinet. |
| Go to Aussie Broadband | Go to iinet |
Aussie Broadband and iinet NBN25 plans (25Mbps download speed)
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Basic Plus - nbn 25/10
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
|
NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79.99/mth
$59.99 for first 6 months |
Go to site |
Aussie Broadband and iinet NBN50 plans (50Mbps download speed)
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NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
|
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Value - nbn 50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$93/mth | Go to site |
Aussie Broadband and iinet Ultrafast plans (>100Mbps download speed)
|
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Fixed Wireless Plus - nbn 100/20
NBN - Fixed Wireless
100 Mb/s
Unlimited data
|
$93/mth | Go to site |
|
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NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 6 months |
Go to site |
|
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Fixed Wireless Fast - nbn 250/20
NBN - Fixed Wireless
250 Mb/s
Unlimited data
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$95/mth | Go to site |
|
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Fast Fibre - nbn 500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth | Go to site |
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Fast - nbn 100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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NBN Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
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Fast plus - nbn 100/40
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
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Superfast Pro - nbn 250/100
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
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NBN Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
|
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Superfast Fibre - nbn 750/50
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth | Go to site |
|
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Fixed Wireless Superfast - nbn 400/40
NBN - Fixed Wireless
400 Mb/s
Unlimited data
|
$119/mth | Go to site |
|
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Ultrafast Fibre - nbn 1000/100
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$129/mth | Go to site |
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Turbofast Pro - nbn 500/200
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$130/mth | Go to site |
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Ultrafast Pro - nbn 1000/400
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$150/mth | Go to site |
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Hyperfast HFC - nbn 2000/100
NBN - Fixed Line
2000 Mb/s
Unlimited data
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$189/mth | Go to site |
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Hyperfast - nbn 2000/200
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$189/mth | Go to site |
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Hyperfast Pro - nbn 2000/500
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$220/mth | Go to site |
Summary of Aussie Broadband and iinet comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Aussie Broadband rates higher overall than iinet does.
- Recommended: Aussie Broadband is more highly recommended than iinet.
- Reliability: Aussie Broadband rates higher for reliability than iinet does.
- Customer Service: Aussie Broadband rates higher for customer service than iinet does.
- Value for Money: Aussie Broadband and iinet have pretty similar ratings in terms of value for money.
- Technical Support: Aussie Broadband rates higher for technical support than iinet does.
How to decide between Aussie Broadband and iinet? - next steps
- Read reviews of Aussie Broadband and iinet to see what people think of these companies
- Visit the website of each company and do some of your own research - Aussie Broadband and iinet
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Aussie Broadband vs iinet
Is Aussie Broadband better than iinet?
On Oz Broadband Reviews Aussie Broadband rates 4.6 out of 5 from 22 reviews and iinet rates 3.8 from 5 reviews. On recommend-to-a-friend, 95% of Aussie Broadband reviewers said they'd recommend the provider, vs 80% for iinet. On individual metrics, Aussie Broadband wins on reliability (4.4 vs 4.0) and customer service (4.9 vs 3.6) and tech support (4.9 vs 3.6). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Aussie Broadband or iinet?
Aussie Broadband's cheapest NBN50 plan is the Value - nbn 50/20 at $93/month ongoing. iinet's cheapest NBN50 plan is the NBN50 at $69.99/month intro for 6 months, then $89.99/month. iinet is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Aussie Broadband or iinet?
Aussie Broadband scores 4.9 out of 5 on customer service vs iinet's 3.6, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Aussie Broadband's call centre is based in Australia and iinet's is based in Australia, the Philippines and South Africa.
What plans do Aussie Broadband and iinet offer?
Aussie Broadband offers 17 NBN plans and 3 wireless plans. iinet offers 5 NBN plans and 1 wireless plan. See the full plan tables above for prices, speeds and data limits.
Where are Aussie Broadband and iinet's call centres?
Aussie Broadband's customer support is based in Australia. iinet's customer support is based in Australia, the Philippines and South Africa. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Aussie Broadband to iinet (or iinet to Aussie Broadband)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Aussie Broadband
AussieBroadband still offer fixed IP addresses and are Fast, Stable & Reliable, they are good value for money as well.
Support has always been great from the on-shore helpdesk. Good understanding of fixed wireless technology which is what is used by most country and rural…
About iinet
All is still good No complaints
Stable connection with little drop outs. Whenever i need help its always some one who doesnt know and you get bounced around on the phone for 1 hour
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