iinet vs TPG - Which is the best NBN internet provider?
iinet and TPG are both owned by the same parent company, but they target different users. TPG often gets praised for its reliable connections and competitive pricing, though some customers report price increases and mixed technical support experiences. iinet, on the other hand, is generally seen as a more premium option, offering a slightly different mix of plans and customer service focus. This comparison breaks down what each provider offers to help you decide.
iinet and TPG are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of iinet and TPG internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | iinet | TPG |
|---|---|---|
| About |
 |
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| iiNet was founded in Perth in 1993 and became one of Australia's best-known broadband brands. It has been owned by TPG Telecom since 2015, so it is no longer independently listed, but still runs as its own brand with a long-standing reputation for customer service. | TPG is a long-running budget broadband brand that merged with Vodafone in 2020 to form TPG Telecom, now one of Australia's largest telco groups (it also owns iiNet). TPG-branded plans remain a low-cost way onto the nbn. | |
| Go to iinet | Go to TPG | |
| Overall Rating |
3.8
iinet has a overall rating of 3.8 out of 5 based on 5 reviews. iinet is a good broadband internet provider according to our users. |
4
TPG has an overall rating of 4 out of 5 based on 15 reviews. TPG is a very good broadband internet provider according to our users. |
| Recommended | 80% of people who have written reviews on this site would recommend iinet to their friends as a broadband internet provider. | 87% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. |
| Reliability |
4 iinet's reliability is rated as very good by our users. iinet has an overall rating of 4 out of 5 for reliability. |
4.1 TPG's reliability is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for reliability. |
| Customer Service |
3.6 iinet's customer service is rated as good by our users. iinet has an overall rating of 3.6 out of 5 for customer service. |
4.1 TPG's customer service is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for customer service. |
| Value for Money |
4 iinet is rated as very good for value for money by our users. iinet has an overall rating of 4 out of 5 for value for money. |
3.7 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.7 out of 5 for value for money. |
| Technical Support |
3.6 iinet's technical support is rated as good by our users. iinet has an overall rating of 3.6 out of 5 for technical support. |
4.1 TPG's technical support is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for technical support. |
| Australian based technical support | No, iinet uses a mix of Australian based and overseas call centres for technical support. | No, TPG uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | iinet uses call centres based in Australia, Philippines and South Africa. | TPG uses call centres based in Australia, India and Philippines. |
| Services Offered | iinet offers a range of broadband and internet related services including NBN and 5G internet plans. | TPG offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
iinet - NBN25: 25Mbps, unlimited data for $79.99 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
iinet - NBN50: 50Mbps, unlimited data for $89.99 per month. |
TPG - NBN50: 50Mbps, unlimited data for $84.99 per month. |
| Cost of wireless broadband plan |
iinet - Home Wireless (4G): 15Mbps, unlimited data for $59.99 per month. |
TPG - 5G Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
| Contact Details |
iinet's phone number is: 13 19 17 and website is: iinet.net.au |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
| Read Reviews | Read reviews of iinet. | Read reviews of TPG. |
| Go to iinet | Go to TPG |
iinet and TPG NBN25 plans (25Mbps download speed)
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NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
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$79.99/mth
$59.99 for first 6 months |
Go to site |
iinet and TPG NBN50 plans (50Mbps download speed)
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NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
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$84.99/mth
$64.99 for first 6 months |
Go to site |
|
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NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
iinet and TPG Ultrafast plans (>100Mbps download speed)
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NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 6 months |
Go to site |
|
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NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$64.99 for first 6 months |
Go to site |
|
|
NBN Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
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NBN Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
Summary of iinet and TPG comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: iinet and TPG have pretty similiar ratings overall.
- Recommended: TPG is more highly recommended than iinet.
- Reliability: iinet and TPG have pretty similar ratings for reliability.
- Customer Service: TPG rates higher for customer service than iinet does.
- Value for Money: TPG rates higher for value for money than iinet does.
- Technical Support: TPG rates higher for technical support than iinet does.
How to decide between iinet and TPG? - next steps
- Read reviews of iinet and TPG to see what people think of these companies
- Visit the website of each company and do some of your own research - iinet and TPG
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about iinet vs TPG
Is iinet better than TPG?
On Oz Broadband Reviews iinet rates 3.8 out of 5 from 5 reviews and TPG rates 4 from 15 reviews. On recommend-to-a-friend, 87% of TPG reviewers said they'd recommend the provider, vs 80% for iinet. On individual metrics, TPG wins on customer service (4.1 vs 3.6) and tech support (4.1 vs 3.6). Read the full reviews above to form your own view.
Which is cheaper for NBN50, iinet or TPG?
iinet's cheapest NBN50 plan is the NBN50 at $69.99/month intro for 6 months, then $89.99/month. TPG's cheapest NBN50 plan is the NBN50 at $64.99/month intro for 6 months, then $84.99/month. TPG is cheaper on the ongoing price after any intro period ends.
Which has better customer service, iinet or TPG?
TPG scores 4.1 out of 5 on customer service vs iinet's 3.6, based on verified reviews on Oz Broadband Reviews. If onshore support matters, iinet's call centre is based in Australia, the Philippines and South Africa and TPG's is based in Australia, India and the Philippines.
What plans do iinet and TPG offer?
iinet offers 5 NBN plans and 1 wireless plan. TPG offers 2 NBN plans, 2 fibre plans and 2 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are iinet and TPG's call centres?
iinet's customer support is based in Australia, the Philippines and South Africa. TPG's customer support is based in Australia, India and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from iinet to TPG (or TPG to iinet)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About iinet
All is still good No complaints
Stable connection with little drop outs. Whenever i need help its always some one who doesnt know and you get bounced around on the phone for 1 hour
About TPG
the connection is so reliable. I have been with them for years.
Connecting and staying connected with TPG was easy, never had any outages or issues in 10 years. Getting download information is not simple though,…
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