iinet Reviews

1. 12 March, 2024
2. Huntfield Heights SA
3. Wireless - Residential
4. Wireless
5. $50 per month
6. Activation : < 1 week

it was up until end of 2023 ,when iinet sold their email system to The Imaging C0

nothing positive once you read between the lines

the Imaging Co as from September 2024 start charging me for emails ,IINET will still be charging the same monthly amount

having been with IINET for many years,I find that by not disclosing costs etc of the email change is misleading as I soon found out what it will now cost me.hence my interest in signing with Aussie Brand

Recommend to a friend : yes

1. 11 August, 2023
2. Baldivis WA
3. NBN - Residential
4. NBN50 FTTP Liimitless PAYG
5. $80 per month
6. Activation : 1 week

This Company provides great service for loyal customers

Able to solve issues, competitively priced, reliable

Sometimes hard to get in touch with tech support

Over the 10+ years I have been with IInet I have been very satisfied with the customer support provided, price for the service, and reliability of the NBN connection. My only negative - when I did reach out for some tech support the wait time was very long - over an hour. The support however was spot on, and my issue was resolved.

Recommend to a friend : yes

1. 26 June, 2023
2. Tahmoor NSW
3. NBN - Residential
4. NBN 50 Limitless with Fetch and phone
5. $99 per month
6. Activation : 2 weeks

Has been good for many years but now changes being made internally are effecting all customers, not good.

Has been a reliable connection to the internet.

Discontinued email service. Wont help with a fix if you have an issue even if they caused the problem.

So disappointed with iinet's decision to end their email service. I have an issue with mine and now have to make other arrangements. This means the end of iinet after 19 years. They were once #2 in Aus now going down fast, what a shame.

Recommend to a friend : no

1. 11 March, 2023
2. Curlewis VIC
3. Cable - Residential
4. Fibre50 Unlimited PAY
5. $80 per month
6. Activation : < 1 week

Good service price

Seamless service Billing, free Netflix data

Based in Perth/ time difference to Eastern states

Only issue I have with my service is due to my power company which has overnight millisecond power disruptions occasionally which cut off modem connection.
I believe that iiNett is a good all round internet service provider.

Recommend to a friend : yes

1. 9 February, 2023
2. Caboolture QLD
3. Wireless - Residential
4. Home Wireless Broadband Limitless
5. $60 per month
6. Activation : < 1 week

Fantastic value for limitless broadband

Seamless setup, fantastic value for money, no lock in contracts

Connection occasionally drops out

The whole process from opening a new account with iinet to setting up and connecting to broadband was seamless. The monthly cost for unlimited broadband is fantastic value for money, plus I like the fact that I'm not locked into any contracts it's just one simple payment on a month to month basis. On the downside, occasionally the internet connection will drop out completely but this also may have more to do with the area I live in rather than iinet.
Overall I am happy with iinet and the service they provide.

Recommend to a friend : yes

1. 25 January, 2023
2. Carina Heights QLD
3. NBN - Residential
4. 12 Gpps unlimited
5. $65 per month
6. Activation : < 1 week

Awful customer service

They take your money efficiently. They always respond by automated email or SMS unfortunately that just covers their butts while it wastes your time.

Call centre people difficult to understand. Have to wait on hold too long. Different person each time you call. They waste customers time, not their own. They dont care about solving problems. They are the opposite of service providers

I have a small issue of not being able to access my iiNet toolbox for many months. iiNet will not solve this problem. They go through the motions ie sending automated emails and SMS messages but will not help me. They gave up after a while until I made a TIO complaint which forced them to do something. The only thing they did was send more automated emails and SMS. Iinets email server is slow and old fashioned. The email portal hasn't been updated in all the approx 15 years I have been a customer. IiNet sometimes responds to reviews but it is just a ruse to make it look like they are helping. L

Recommend to a friend : no

1. 5 December, 2022
2. Austinmer NSW
3. NBN - Residential
4. Nbn50 FTTN liimitless
5. $80 per month
6. Activation : < 1 week

Not bad enough to leave!

The less contact you need to have with your ISP the better, and on the bright side Ive not needed to contact them for a couple of years.

The unnecessarily disruptive transition to NBN which included inaccurate information about about hardware is years in the past but something I find hard to forget. Outages are always brief but I wish their online info about them were more accurate.

I think my plan is is a little overpriced and the service at iinet is a little underwhelming but the hassle of changing providers means I'm not motivated to look for better. In 26 years of home internet I've only changed provider once.

Recommend to a friend : no

1. 9 October, 2022
2. Chipping Norton NSW
3. NBN - Residential
4. Unlimited
5. $90 per month
6. Activation : < 1 week

Great service

Great customer service and response

None really

Excellent customer service and quick response to issues

Recommend to a friend : yes

1. 2 September, 2022
2. Seaholme VIC
3. NBN - Residential
4. NBN50
5. $80 per month
6. Activation : < 1 week

Great customer service

Always great customer service, solves everything quickly

N/a

No problems so far, had trouble with NBN connection and they sent someone right out to fix it.

Recommend to a friend : yes

1. 3 August, 2022
2. Maroochydore QLD
3. NBN - Residential
4. Mark Leoni
5. $2 per month
6. Activation : < 1 week

Love them

Great customer service

I have none

I have no complaints They are always there if I need them

Recommend to a friend : yes