Exetel vs SpinTel - Which is the best NBN internet provider?
SpinTel is an Australian owned provider often praised in reviews for its local support and consistent speeds, making it a solid choice for those prioritising reliability and service. On the other hand, Exetel, now part of Superloop, generally positions itself as a more budget-friendly option, though reviews sometimes mention a less personalised customer experience. SpinTel suits users who want a set-and-forget experience with good support, while Exetel generally appeals to those happy to manage things more independently for a lower price.
NBN plans from $80.00/mth · Partner
Exetel and SpinTel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and SpinTel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Exetel | SpinTel |
|---|---|---|
| About |
 Partner |
 |
| Exetel has been around since the early 1990s and has continued to grow into one of Australia's largest independent broadband companies. It's still a family owned business and has over 240,000 customers in Australia. | Since its beginnings in 1996, SpinTel has grown to become one of Australia's leading service providers. | |
| Go to Exetel | Go to SpinTel | |
| Overall Rating | [Not enough reviews] |
3.6
SpinTel has an overall rating of 3.6 out of 5 based on 9 reviews. SpinTel is a good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 67% of people who have written reviews on this site would recommend SpinTel to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
3.7 SpinTel's reliability is rated as good by our users. SpinTel has an overall rating of 3.7 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
3.4 SpinTel's customer service is rated as ok by our users. SpinTel has an overall rating of 3.4 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.6 SpinTel is rated as good for value for money by our users. SpinTel has an overall rating of 3.6 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
3.7 SpinTel's technical support is rated as good by our users. SpinTel has an overall rating of 3.7 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, SpinTel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | SpinTel uses call centres based in Australia and Philippines. |
| Services Offered | [Not enough reviews] | SpinTel offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
SpinTel - Home Starter: 25Mbps, unlimited data for $64.95 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data | ||
| Cost of wireless broadband plan |
SpinTel - 4G Unlimited (4G): 25Mbps, unlimited data for $49.95 per month. |
|
| Contact Details |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
SpinTel's phone number is: 13 22 10 and website is: spintel.net.au |
| Read Reviews | Read reviews of Exetel. | Read reviews of SpinTel. |
| Go to Exetel | Go to SpinTel |
Exetel and SpinTel NBN25 plans (25Mbps download speed)
|
Home Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.95/mth
$39 for first 6 months |
Go to site |
Exetel and SpinTel NBN50 plans (50Mbps download speed)
Exetel and SpinTel Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Home Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.95/mth
$76 for first 6 months |
Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$99.95/mth
$89 for first 6 months |
Go to site |
Summary of Exetel and SpinTel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Exetel rates higher overall than SpinTel does.
- Recommended: Exetel is more highly recommended than SpinTel.
- Reliability: Exetel and SpinTel have pretty similar ratings for reliability.
- Customer Service: Exetel rates higher for customer service than SpinTel does.
- Value for Money: Exetel rates higher for value for money than SpinTel does.
- Technical Support: Exetel rates higher for technical support than SpinTel does.
How to decide between Exetel and SpinTel? - next steps
- Read reviews of Exetel and SpinTel to see what people think of these companies
- Visit the website of each company and do some of your own research - Exetel and SpinTel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Exetel vs SpinTel
Is Exetel better than SpinTel?
SpinTel has 9 verified reviews on Oz Broadband Reviews and an overall rating of 3.6 out of 5. Exetel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Exetel or SpinTel?
Exetel scores 4.8 out of 5 on customer service vs SpinTel's 3.4, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Exetel's call centre is based in Australia and Sri Lanka and SpinTel's is based in Australia and the Philippines.
What plans do Exetel and SpinTel offer?
Exetel offers 1 NBN plan. SpinTel offers 3 NBN plans and 2 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Exetel and SpinTel's call centres?
Exetel's customer support is based in Australia and Sri Lanka. SpinTel's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Exetel to SpinTel (or SpinTel to Exetel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Exetel
I switched from Optus to Exetel’s One Plan 500/50 and it has been one of the best decisions I’ve made. The entire setup process took less than two hours…
Problem on fibre to premise installation, nbn had to drill blockage or something. Internet speed is slower than previous connection.
About SpinTel
I've been using SpinTel NBN for a while now, and I'm really impressed. The service is reliable, and the speeds are consistent, which is great for…
Huge number (up to 50) of small disconnections every day that makes their service untenable when trying to work from home and conduct online video…
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