Exetel Reviews

1. 5 August, 2026
2. Blacktown NSW
3. NBN - Residential
4. The one
5. $80 per month
6. Activation : < 1 week

Good, not amazing

Quick to sign up and connect, referral discounts

CGNAT

There isn't a lot of competition out there, so most plans are about the same price.

The port over was quick, and the connection is good.

It has CGNAT which causes issues sometimes and increases Captchas.

Recommend to a friend : yes

1. 28 July, 2026
2. Kanimbla, Cairns QLD
3. NBN - Residential
4. Unlimited
5. $65 per month
6. Activation : < 1 week

Followup review of Exetel

Nothing. I just havent had time to look for anything else

Expensive. Unreliable internet.

Price has gone up, reliability has gone down.

Recommend to a friend : no

1. 27 July, 2026
2. EAST KILLARA NSW
3. NBN - Residential
4. Extravalue nbn
5. $76 per month
6. Activation : < 1 week

Followup review of Exetel

It is not as valuable as before but most other competitors stopped their VOIP service. (e.g. Optus) or even with the competitors with VOIP do not offer international calls bundle for a low rate to existing customers. I think even exetel may stop VOIP plans with NBN for new customers.

Recommend to a friend : yes

1. 3 July, 2026
2. Wynnum QLD
3. NBN - Residential
4. The One NBN Plan
5. $79 per month
6. Activation : < 1 week

Exceptional Value

One simple and fast plan, great App, referral program, easy to setup and activate

Nothing

I love the Exetel One NBN Plan. The value proposition is great, it's $80 a month offering 500/50 speeds. You have the ability to reduce the monthly plan by signing up friends and family, with $1 credit per referral. Exetel has a great app for manging your plan, and importantly doing troubleshooting. I love that there's no honeymoon rate plan that ends after 6 months like many other providers and the proposition is simple.

Recommend to a friend : yes

1. 15 June, 2026
2. Ivanhoe VIC
3. NBN - Residential
4. THE ONE
5. $80 per month
6. Activation : 1 week

NBN Provider perfect for those that travel

Fixed price, Good value

Onboarding, billing and every aspect of account management is self managed, so if you require assistance youre likely going to be met with an AI Chatbot on their website before being able to escalate the matter further, this can be frustrating.

Speed and reliability is good, never had any issues with service itself. One benefit that Exetel provides that I've not seen any other NBN provider offer is the ability to pause your internet connection. Say you go on a holiday for a month, you can pause your plan which reverts pricing to $1 per day... instead of $2.63 equiv you'd pay otherwise on the full plan. If you either happen to take monthly holidays or travel often for work, this in itself is a great feature.

Recommend to a friend : yes

1. 28 May, 2026
2. 33 Baldwin Street QLD
3. NBN - Residential
4. One Plan 500/50
5. $111 per month
6. Activation : 1 week

Finally getting the speeds I pay for

Fast setup, reliable speeds, excellent app, responsive support, great value, seamless mesh WiFi performance

No issues so far

I switched from Optus to Exetel’s One Plan 500/50 and it has been one of the best decisions I’ve made. The entire setup process took less than two hours from sign-up to being fully connected and working perfectly.

I also upgraded my home network with three Eero stations, and paired with Exetel, the performance has been outstanding throughout the entire house. The speed and reliability have been excellent, and for the first time I’m actually receiving the speeds I’m paying for consistently. My biggest frustration with Optus was paying for high-speed plans that never delivered in real-world use.

I also love the Exetel app. It’s simple to use, makes managing the service easy, and gives quick access to support when needed. On the rare occasions I’ve contacted support, the resolutions have been incredibly fast and hassle-free.

Overall, Exetel has been reliable, affordable, and refreshingly easy to deal with. I’d absolutely recommend them to anyone looking for better value and performance.

Recommend to a friend : yes

1. 1 July, 2025
2. panania NSW
3. NBN - Residential
4. not sure
5. $66 per month
6. Activation : 3 weeks

can be better

Great value

Took a while to install, problem with fttp installation, speed isnt as fast

Problem on fibre to premise installation, nbn had to drill blockage or something. Internet speed is slower than previous connection.

Recommend to a friend : no

1. 29 August, 2024
2. Eschol Park NSW
3. NBN - Residential
4. NBN 50
5. $80 per month
6. Activation : < 1 week

A good business that used to be great

Fast connection, good customer service and technical support.

Expensive plans with too many drop outs

Exetel is a good business that used to be great. The NBN connection is fast and reliable, making it a solid choice for those who prioritise speed and performance. Their customer service and technical support are both top tier, always able to assist with any issues that arise. While Exetel still offers a good overall experience, there’s a sense that it’s not quite what it once was, perhaps missing the excellence that made it stand out in the past.

Recommend to a friend : yes

1. 27 August, 2024
2. Parafield Gardens SA
3. NBN - Residential
4. NBN 100 Family
5. $85 per month
6. Activation : 1 week

Extel customer switched from Origin

When the connection is good, we have no issues. Rarely have issues, fast set up.

Takes a ling time if its down,would other providers have lees issues and more service in the house.

Customer service and support were great in the phone. I feel this provider charges too high for the reliability of the service. The issues are not often though so we ha e stayed for now but looking for cheaper options.

Recommend to a friend : yes

1. 19 May, 2023
2. ORAN PARK NSW
3. NBN - Residential
4. Fibre100
5. $68 per month
6. Activation : 1 week

Amazing customer service

Fast activation, Fast support, Support follows up with Enquiries

None so far!

Had problems with previous provider (terrible support, basically non-existent). Switched to Exetel, service activated and previous problem was resolved within 3 days. Constant contact with support to ensure everything was moving along well.

Recommend to a friend : yes