Exetel Reviews

1. 29 August, 2024
2. Eschol Park NSW
3. NBN - Residential
4. NBN 50
5. $80 per month
6. Activation : < 1 week

A good business that used to be great

Fast connection, good customer service and technical support.

Expensive plans with too many drop outs

Exetel is a good business that used to be great. The NBN connection is fast and reliable, making it a solid choice for those who prioritise speed and performance. Their customer service and technical support are both top tier, always able to assist with any issues that arise. While Exetel still offers a good overall experience, there’s a sense that it’s not quite what it once was, perhaps missing the excellence that made it stand out in the past.

Recommend to a friend : yes

1. 27 August, 2024
2. Parafield Gardens SA
3. NBN - Residential
4. NBN 100 Family
5. $85 per month
6. Activation : 1 week

Extel customer switched from Origin

When the connection is good, we have no issues. Rarely have issues, fast set up.

Takes a ling time if its down,would other providers have lees issues and more service in the house.

Customer service and support were great in the phone. I feel this provider charges too high for the reliability of the service. The issues are not often though so we ha e stayed for now but looking for cheaper options.

Recommend to a friend : yes

1. 19 May, 2023
2. ORAN PARK NSW
3. NBN - Residential
4. Fibre100
5. $68 per month
6. Activation : 1 week

Amazing customer service

Fast activation, Fast support, Support follows up with Enquiries

None so far!

Had problems with previous provider (terrible support, basically non-existent). Switched to Exetel, service activated and previous problem was resolved within 3 days. Constant contact with support to ensure everything was moving along well.

Recommend to a friend : yes

1. 9 March, 2023
2. Kewdale WA
3. NBN - Residential
4. 25/10 unlimited
5. $50 per month
6. Activation : 16 weeks

Excellent NBN service at affordable prices!

Great deals and fast speeds

None that I have encountered so far

Exetel NBN broadband is an excellent choice for anyone looking for reliable and affordable internet service. The company offers a range of NBN plans with fast speeds, unlimited data, and no lock-in contracts. Overall, I would highly recommend Exetel to anyone looking for a great NBN broadband provider, as I haven't encountered any problems with them!

Recommend to a friend : yes

1. 7 November, 2022
2. Pakenham VIC
3. NBN - Residential
4. NBN
5. $70 per month
6. Activation : 4 weeks

Exetel dont communicate with customers

They answer the phone quickly

Lack of communication, lack of understanding, lack of Aust call centres, lack of info provided to customers prior to changes

Exetel do not communicate with customers prior to changes being made. They expect that everyone knows how Exetel internal systems work so customers should be aware of things that the average person just doesn't know. For example, when changing from FTTN to FTTP I was expected to know that I had to have an NBN box installed inside on my lounge room wall, that I had to move the modem from my current location of my kitchen to the new box in the lounge room, and that I needed to connect the modem to the new NBN box with a yellow cable instead and of the existing grey cable. Had I known any of these things then I could have been prepared and have the new cable ready. But now I'm left without a service until I run new security camera cables from my kitchen to the lounge room and until I can find the necessary yellow cable. Really disappointed that once again I'm left in the dark until after changes are made. They also sent me a text with a new email address and password - I have no idea what I'm supposed to do with this info?? Do I use it to log into something?? If so, then what?? I have no idea and of course I got no explanation from Exetel. For a telecommunications company they suck at communication!! This has been one of many instances where Exetel haven't communicated with me so as soon as I can afford to change to someone else I will be changing.

Recommend to a friend : no

1. 28 September, 2022
2. ST KILDA EAST VIC
3. NBN - Residential
4. 50/20 unlimited data
5. $70 per month
6. Activation : < 1 week

Have been with Exetel for 15 years and found them to be a reliable service provider.

Reliable

None

Have been with Exetel for 15 years and found them to be a reliable service provider.

Recommend to a friend : yes

1. 1 September, 2022
2. Maryborough QLD
3. NBN - Residential
4. nbn100/20
5. $69 per month
6. Activation : 1 week

Cheap unexceptional good thing, but I dont get the full 100/20 speeds.

Customer service hold time was rather short

Unlike telstra, they dont say if a standard nbn12100 speed is unachievable in an area

The cables going to my house are only able to pull a maximum of 87Mbps (10.8MB/s) shared between upload and download, as opposed to the 120 required by my plan - If I'm uploading while downloading, it's practically capped at 67/20 which is notably lower than advertised - Telstra was actually able to catch this, but I didn't see it on *any* other provider so I incorrectly assumed Telstra was being inaccurate.

Was painless enough to set up on my iiNet-provided technicolor router, I was up and running by the evening -- Only delayed because I didn't see the second email with the service password for a few hours, as I assumed I had to use my account password for it.


I didn't need techsupport, so I'm just leaving that at a "neutral" 3 stars as I was required to vote.

Recommend to a friend : yes

1. 3 August, 2022
2. Bondi Beach NSW
3. NBN - Residential
4. 50/20/Unlimited Data
5. $54 per month
6. Activation : 1 week

Quick connection and friendly service

Responsive customer service, quick connection and good service

Drops out sometimes, expensive once the offer ends.

Connection occasionally drops oit which is frustrating when in work meetings or trying to stream a movie. But generally its good service.

Recommend to a friend : yes

1. 31 January, 2022
2. HIGHFIELDS QLD
3. NBN - Residential
4. Extravalue nbn
5. $63 per month
6. Activation : 1 week

Internet mostly reliable

Cheapish

Call centre wait times

It does the job. Price is reasonable, and cheaper 6 month sign up period is nice.

Recommend to a friend : yes

1. 24 January, 2022
2. Officer VIC
3. NBN - Residential
4. 100/40/Unlimited Data
5. $110 per month
6. Activation : 1 week

Great Service with small issues

Fast service and hassle free sign up

Service can drop out when it rains and at random times

Great fast connection and service but it seems to drop out and freeze when it rains. Can also happen any days but more so in winter. Good value for cost of plan.

Recommend to a friend : yes