Exetel Reviews

1. 31 January, 2022
2. HIGHFIELDS QLD
3. NBN - Residential
4. Extravalue nbn
5. $63 per month
6. Activation : 1 week

Internet mostly reliable

Cheapish

Call centre wait times

It does the job. Price is reasonable, and cheaper 6 month sign up period is nice.

Recommend to a friend : yes

1. 24 January, 2022
2. Officer VIC
3. NBN - Residential
4. 100/40/Unlimited Data
5. $110 per month
6. Activation : 1 week

Great Service with small issues

Fast service and hassle free sign up

Service can drop out when it rains and at random times

Great fast connection and service but it seems to drop out and freeze when it rains. Can also happen any days but more so in winter. Good value for cost of plan.

Recommend to a friend : yes

1. 7 January, 2022
2. EAST KILLARA NSW
3. NBN - Residential
4. Extravalue nbn
5. $76 per month
6. Activation : 18 weeks

Value for Money with unlimited international calls for some countries

Value for Money with unlimited international calls for some countries

No 4G backup when NBN connection fails

Positives: Value for Money with $10 extra on unlimited international calls for some countries for voip phones

Negatives: No 4G backup when NBN connection fails

Recommend to a friend : yes

1. 27 December, 2021
2. Kanimbla, Cairns QLD
3. NBN - Residential
4. Unlimited
5. $65 per month
6. Activation : 2 weeks

Good internet

On the cheaper end of the spectrum

Internet is often a bit unreliable

Tried contacting with connectivity issues and had difficulties contacting tech support. Connection can be hit and miss sometimes, but is generally pretty good. It's fairly well priced for what you get.

Recommend to a friend : yes

1. 6 September, 2021
2. Toowong QLD
3. Cable - Residential
4. Fibre5090
5. $50 per month
6. Activation : 1 week

Best value

Very cheap, very fast and easy setup, great speeds with no downtime.

Average customer service

Paying only $50 a month for speeds that beat my friends' is excellent. I've not had any problems with the connection other than when another technician accidentally disconnected me, resulting in me being left out-of-pocket to get Exetel to reconnect me again. Tech support is about average in my experience, and I don't think they were local. No real problems in two years of service.

Recommend to a friend : yes

1. 18 August, 2021
2. Altona VIC
3. NBN - Residential
4. Standard Plus nbn50
5. $80 per month
6. Activation : 4 weeks

Horrible Customer Service

Plan sounded like a good deal, local based company,

No communication, I had to constantly call, Incorrect emails being sent to me, not listening to my problem. Brushing off responsibility or helpfulness. Not getting you to do customer experience survey at the end of the call if they know you are unhappy

I signed up to Exetel as the had won awards and recommended by independent reviewers and aussie based so thought yeah lets do it. Big mistake. I enquired online and was getting phone calls daily to sign up. Eventually did. Then they ghosted me. My property had not been lived in for 6 months but was NBN ready, it had a box. After a week it still was not connected, everytime I called had to "wait 48 hours" to remotely check but I kept saying nothing has changed. They eventually organised a new NBN box thinking that was the issue, but I still has no NBN connection. Also, I received an email from Exetel that said "Kindly note that the NBN device is awaiting collection at the Post office therefore please kindly collect and connect it as advised in the below steps." I am not told what Post Office to go to or what to ask for to pick it up! Again another phone call and apparently thre girl "accidently" sent that email!
So again the same thing wait 48 hours for activation. Still would not send a technician. In the third week I gave them an ultimatium, give me an answer of what is going on in 24 hours or I disconnect. Never heard from them. So called and cancelled the service, even though I never had the service connected.
A couple of other things that were extremely disappointing from a customer service side:
One - When I signed up, I was told it was up to me to figure out if my BYO modem would work, they would not help me. The company I finally signed up to (thats for another "positive" review) first thing they asked, what modem I had and told me it would work (apparently its one of the top modems, dont know if they were just trying to sweeten me up).
Two - After every call they ask you to do a survey if you would reccommend Exetel. I noticed whenever I had an issue and was upset, they never asked me to take the survey, so being dodgy with their "customer service" info.
Took over three weeks and multiple phone calls and still would not send a technician out. The new company did it within a week. Oh, and the new NBN device Exetel sent me, was faulty, the old one works fine. So if they had just organised the technician when I asked, all this would have been avoided and maybe a different review.

Recommend to a friend : no

1. 6 August, 2021
2. Williams Landing VIC
3. NBN - Residential
4. Standard Plus nbn50
5. $60 per month
6. Activation : < 1 week

Good value plan

Good value

Customer service is very poor, just hope you never have technical issues

Connection tends to drop out frequently, happens most days although generally only for a few seconds so not a big deal but a stable connection should be expected from providers like this. Otherwise pretty reliable, just hope you don't have technical issues otherwise you'll find where the savings come from and don't expect to talk to someone who's first language is English either

Recommend to a friend : yes

1. 25 July, 2021
2. Marrickville NSW
3. NBN - Residential
4. NBN 50/20
5. $50 per month
6. Activation : 2 weeks

Great price, and reliable. Setting up was tricky

Cheap cheap

Customer service

Phone support was difficult, took forever for payments to o through. Since then all has been stable.

Recommend to a friend : yes

1. 24 June, 2021
2. Lidcombe NSW
3. NBN - Residential
4. Exetel NBN 50 Plan
5. $66 per month
6. Activation : 3 weeks

Technical support could be improved

Initially cheap

Shocking technical support!

1. Plan offered by Exetel is initially cheap to attract new customers and after some time the company hikes up the price.
2. Experienced a network outage today so contacted Exetel technical support. Waited 35 minutes and only spoke to the supporting staff for 55 seconds, before had the chance to even provide my customer ID the line got disconnected by Exetel. No one from Extel called me back and had to re-call the support line again which was another 20 minutes wait.
3. When I called new customer sales line the call was immediately attended. The sales support did try to support but had to eventually transfer me back to the technical support line where I had to re-queue for technical support.

Overall my experience is not pleasant with Exetel's technical support team.

Recommend to a friend : no

1. 2 June, 2021
2. South Geelong VIC
3. NBN - Residential
4. nbn50
5. $60 per month
6. Activation : 1 week

Great value and reliability

Price v Performance

Unable to access nbn100, however, this is fault of NBNCo not Exetel

Very happy with connection and price. Looking forward to NBNCo upgrading connection so I can increase speed.

Recommend to a friend : yes