Superloop vs Tangerine - Which is the best NBN internet provider?
Superloop is often praised for its reliable, fast NBN and quick activation, though some customers report frustration with technical support and ongoing price increases. On the other hand, Tangerine generally offers slightly cheaper plans, making it a popular choice for those prioritising value. This comparison will help you weigh up Superloop’s consistent performance against Tangerine’s budget-friendly approach.
NBN plans from $72.00/mth · Partner
NBN plans from $69.90/mth · Partner
Superloop and Tangerine are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Superloop and Tangerine internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Superloop | Tangerine |
|---|---|---|
| About |
 Partner |
 Partner |
| Superloop is an ASX-listed Australian telco founded in 2014 by Bevan Slattery. It owns metropolitan fibre networks nationwide and runs its own fixed wireless service in parts of Adelaide, alongside nbn plans everywhere. Now one of the bigger challengers to the major telcos, it also owns Exetel. | Tangerine is a fast-growing nbn and SIM-only mobile provider founded in 2014 by brothers Andrew and Richard Branson. Known for sharp pricing, no lock-in contracts and Australian-based support, it has been part-owned by Commonwealth Bank since 2021 and has won a string of budget-provider awards. | |
| Go to Superloop | Go to Tangerine | |
| Overall Rating |
4.3
Superloop has a overall rating of 4.3 out of 5 based on 15 reviews. Superloop is a very good broadband internet provider according to our users. |
3.6
Tangerine has an overall rating of 3.6 out of 5 based on 5 reviews. Tangerine is a good broadband internet provider according to our users. |
| Recommended | 87% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. | 60% of people who have written reviews on this site would recommend Tangerine to their friends as a broadband internet provider. |
| Reliability |
4.5 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for reliability. |
4.2 Tangerine's reliability is rated as very good by our users. Tangerine has an overall rating of 4.2 out of 5 for reliability. |
| Customer Service |
4.1 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.1 out of 5 for customer service. |
3 Tangerine's customer service is rated as ok by our users. Tangerine has an overall rating of 3 out of 5 for customer service. |
| Value for Money |
4.1 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.1 out of 5 for value for money. |
3.4 Tangerine is rated as ok for value for money by our users. Tangerine has an overall rating of 3.4 out of 5 for value for money. |
| Technical Support |
4.4 Superloop's technical support is rated as very good by our users. Superloop has an overall rating of 4.4 out of 5 for technical support. |
3.8 Tangerine's technical support is rated as good by our users. Tangerine has an overall rating of 3.8 out of 5 for technical support. |
| Australian based technical support | Yes, Superloop does have Australian based technical support. | No, Tangerine uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Superloop uses call centres based in Australia. | Tangerine uses call centres based in Australia and Philippines. |
| Services Offered | Superloop offers a range of broadband and internet related services including NBN internet plans. | Tangerine offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Superloop - Everyday: 25Mbps, unlimited data for $72 per month. |
Tangerine - Value: 25Mbps, unlimited data for $69.9 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Superloop - Fixed Wireless Plus: 50Mbps, unlimited data for $75 per month. Superloop - Extra Value: 50Mbps, unlimited data for $85 per month. |
Tangerine - Value Plus: 50Mbps, unlimited data for $84.9 per month. |
| Cost of wireless broadband plan |
Tangerine - 100GB (5G): 100Mbps, unlimited data for $34.9 per month. |
|
| Contact Details |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
Tangerine's phone number is: 1800 211 112 and website is: tangerinetelecom.com.au |
| Read Reviews | Read reviews of Superloop. | Read reviews of Tangerine. |
| Go to Superloop | Go to Tangerine |
Superloop and Tangerine NBN25 plans (25Mbps download speed)
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$69.9/mth
$44.9 for first 6 months |
Go to site |
|
Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72/mth
$45 for first 6 months |
Go to site |
Superloop and Tangerine NBN50 plans (50Mbps download speed)
|
|
Fixed Wireless Plus
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$75/mth | Go to site |
|
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Value Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.9/mth
$59.9 for first 6 months |
Go to site |
|
|
Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85/mth
$65 for first 6 months |
Go to site |
Superloop and Tangerine Ultrafast plans (>100Mbps download speed)
|
|
Home Fast
NBN - Fixed Wireless
90 Mb/s
Unlimited data
|
$79/mth | Go to site |
|
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Fixed Wireless Value Plus
NBN - Fixed Wireless
100 Mb/s
Unlimited data
|
$84.9/mth
$59.9 for first 6 months |
Go to site |
|
|
Fixed Wireless Speedy
NBN - Fixed Wireless
200 Mb/s
Unlimited data
|
$88.9/mth
$63.9 for first 6 months |
Go to site |
|
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Speedy Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$88.9/mth
$63.9 for first 6 months |
Go to site |
|
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Fixed Wireless Super Fast
NBN - Fixed Wireless
120 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
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Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$69 for first 6 months |
Go to site |
|
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Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$104/mth
$75 for first 6 months |
Go to site |
|
|
Fixed Wireless SuperSpeedy
NBN - Fixed Wireless
400 Mb/s
Unlimited data
|
$104.9/mth
$79.9 for first 6 months |
Go to site |
|
|
Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
|
$109/mth
$79 for first 6 months |
Go to site |
|
|
UltraSpeedy
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$119.9/mth
$94.9 for first 6 months |
Go to site |
Summary of Superloop and Tangerine comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop rates higher overall than Tangerine does.
- Recommended: Superloop is more highly recommended than Tangerine.
- Reliability: Superloop rates higher for reliability than Tangerine does.
- Customer Service: Superloop rates higher for customer service than Tangerine does.
- Value for Money: Superloop rates higher for value for money than Tangerine does.
- Technical Support: Superloop rates higher for technical support than Tangerine does.
How to decide between Superloop and Tangerine? - next steps
- Read reviews of Superloop and Tangerine to see what people think of these companies
- Visit the website of each company and do some of your own research - Superloop and Tangerine
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Superloop vs Tangerine
Is Superloop better than Tangerine?
On Oz Broadband Reviews Superloop rates 4.3 out of 5 from 15 reviews and Tangerine rates 3.6 from 5 reviews. On recommend-to-a-friend, 87% of Superloop reviewers said they'd recommend the provider, vs 60% for Tangerine. On individual metrics, Superloop wins on customer service (4.1 vs 3.0) and value for money (4.1 vs 3.4) and tech support (4.4 vs 3.8). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Superloop or Tangerine?
Superloop's cheapest NBN50 plan is the Extra Value at $65/month intro for 6 months, then $85/month. Tangerine's cheapest NBN50 plan is the Value Plus at $59.90/month intro for 6 months, then $84.90/month.
Which has better customer service, Superloop or Tangerine?
Superloop scores 4.1 out of 5 on customer service vs Tangerine's 3.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Superloop's call centre is based in Australia and Tangerine's is based in Australia and the Philippines.
What plans do Superloop and Tangerine offer?
Superloop offers 8 NBN plans. Tangerine offers 7 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Superloop and Tangerine's call centres?
Superloop's customer support is based in Australia. Tangerine's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Superloop to Tangerine (or Tangerine to Superloop)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Superloop
Reliable connection. Good speeds. Customer support can take a while to talk to
No changes - everything's been rock solid and fast!
About Tangerine
nbn was setup quickly when I applied for it. Had a connection problem a few weeks in but tangerine sorted it quickly and efficently. Easy to use portal…
Internet that works reliably with few dropouts and consistent enough speeds. Tech support resolved any tech issues easily. Billing issues were harder to…
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