Tangerine Reviews

1. 17 January, 2025
2. Wellard WA
3. NBN - Residential
4. SPEEDY PLUS
5. $90 per month
6. Activation : < 1 week

AVERAGE

less downtime

no love for existing long term customers

requested some offers as an existing customer upon seeing heaps of new customer deals but was told plain sorry deals are for new customers only.

Recommend to a friend : no

1. 27 August, 2024
2. Upper Coomera QLD
3. NBN - Residential
4. Speedy
5. $86 per month
6. Activation : 1 week

Been a customer for years... Until

Great value, tech support is good if you have some knowledge

Very little customer loyalty activity

Tangerine have been fantastic and have come to the table with loyalty offers when I have reached out in the past. However, they are limited to a max of 6 month per offer and it's a once and go type deal.

This time I found a better deal. Rather than retain me, they directed me to join their sister company instead, but only if I'm a CBA customer.

Recommend to a friend : yes

1. 9 January, 2024
2. Hope Island QLD
3. NBN - Residential
4. Noel Carew
5. $95 per month
6. Activation : 1 week

They are OK until something goes wrong

They are not on the ball when NBN are involved

the overseas people have no idea of what is happening in Australia

On the 26th Dec. 23 we on the Gold Coast were hit with an extremely heavy storm with very powerful winds it's since been called a Tornado. My internet was knocked out. It took Tangerine after many phone calls 2 weeks to get NBN to fix the problem BUT the NBN teck guy went into the pit out front of my house lifted out this box with a lot of cables hanging out he then grabbed a big screwdriver and hit the box with the handle of his screwdriver several times he then told me to check the box in my office and i found all lights working he said these boxes get upset from all the lightening and stop working.. He was at my house for 10mins. all fixed this was on the 7th Jan.24 But when I received an invoice from Tangerine they charged me for the whole month and on top of that the records of my complaint in my on line portal shows the complaint was made on the 26th Dec. and completed on the 27th all this happened 1 day after i made a claim for a refund for 2 weeks of no internet

Recommend to a friend : no

1. 19 May, 2023
2. Brunswick East VIC
3. NBN - Residential
4. 25/100
5. $45 per month
6. Activation : < 1 week

Great NBN service, reliable!

Reliable, affordable pricing, available across Australia

Customer service is great and helpful, but sometimes can take a while to get in contact

I have been with Tangerine for a number of years in both Sydney and Melbourne. I have consistently had reliable connection and speeds. I have had difficulty setting up my services in the past, however they are always super helpful and get the problem sorted for me. Sometimes I have had to wait on the phone for a while though to get connected.

Recommend to a friend : yes

1. 29 December, 2022
2. Berkeley Vale NSW
3. NBN - Residential
4. Standard
5. $70 per month
6. Activation : < 1 week

Reliable

Easy setup, reliable connection, accessible customer support

Price

Easy to setup, have moved house multiple times and easily taken our plan with us. Quick installation with fast reliable connection.

Recommend to a friend : yes

1. 5 October, 2022
2. Guildford NSW
3. NBN - Residential
4. Basic
5. $60 per month
6. Activation : < 1 week

Good customer service, could have better connectivity

Customer service

Connectivity

They are prompt with their customer service, however, internet connection isn't always reliable and will cut in and out especially during poor weather.

Recommend to a friend : no

1. 3 August, 2022
2. Blacktown NSW
3. NBN - Residential
4. nbn100/20 Monthly Charge
5. $90 per month
6. Activation : 1 week

Best on a Budget

Cheap, generally reliable, fast

Does drop randomly

I generally think they are as good as any other provider and are really cheap. They do have some issues with overall connection and can be difficult to contact and log into

Recommend to a friend : yes

1. 28 April, 2022
2. Inverell NSW
3. NBN - Residential
4. XL Evolve 50/20
5. $70 per month
6. Activation : 1 week

Good product, price and service

Competitive rates, good new customer savings, good experience with support

Credit card surcharge

When internet just works, every company seems the same. But Tangerine has the best long-term price at the plan level I want. The support team when lightning took out my nbn box was brilliant.

Recommend to a friend : yes

1. 15 January, 2022
2. NORTH IPSWICH QLD
3. NBN - Residential
4. Ultimate
5. $74 per month
6. Activation : 6 weeks

Great internet connection, no issues

Great connection, good price

Timing and quality of installation

Cheaper connection/deals compared to other large names.

Recommend to a friend : yes

1. 24 December, 2021
2. Lammermoor QLD
3. NBN - Residential
4. Standard Speed 25/5
5. $60 per month
6. Activation : < 1 week

Tangerine one of the smaller ones

Very happy all round with this Company

None I can think of

Service was connected without a hitch, and I have expeienced no problems at all

Recommend to a friend : yes