Superloop Reviews

1. 27 January, 2025
2. Eschol Park NSW
3. NBN - Residential
4. Extra Value
5. $81 per month
6. Activation : 1 week

Good reputation but customer service is lacking

Good connection times when transferring from alternative ISP

Customer service isnt local and will not help escalate issues rather say the problem is your network

I was suffering from high latency, packet loss and drop outs, it took me over a month before Superloop agreed to escalate the issue to a NBN technician. I was told numerous times the issue was my network, through my own troubleshooting I was able to identify that this issue had nothing to do with my router or network set up. Once a tech attended my property they identified the issue within minutes and fixed on the sport with the same appointment.

Superloop would do well to listen to their customers actual concerns rather than handballing the responsibility back onto the customer to fix.

Recommend to a friend : no

1. 17 January, 2025
2. Louth Park NSW
3. NBN - Residential
4. Lightspeed
5. $99 per month
6. Activation : < 1 week

Its fast and it works

Quick to sign up and provide hardware

none

I wanted to drop Telstra and took a punt with Superloop and its fine.

Recommend to a friend : yes

1. 17 January, 2025
2. Loganlea QLD
3. NBN - Residential
4. Value Bundle
5. $89 per month
6. Activation : < 1 week

Superloop customer

Good customer service

Price

I like the company, but it seems like the catch is the modem they make you hold onto for 36 months. Thats a bit long.

Recommend to a friend : no

1. 16 January, 2025
2. Maribyrnong VIC
3. NBN - Residential
4. 100/40 Unlimited
5. $95 per month
6. Activation : 1 week

Great internet service, highly recommend

Great service at a great price, high speeds and little downtime

Fairly regular maintenance disruptions, but this often happens overnight so disruption is minimal

My internet was activated within a day, and has been consistent and high speed ever since. There are semi-regular maintenance disruptions, but these are always alerted ahead of time and are usually between midnight and 6am. Bills are direct debited and there are late payment fees, but no lock-in contracts

Recommend to a friend : yes

1. 16 January, 2025
2. Collaroy NSW
3. NBN - Residential
4. 1000
5. $99 per month
6. Activation : 2 weeks

Awesome Speed

Good online chat

Took 3 visits to initially connect with different teams

Overall a great service once connected

Recommend to a friend : yes

1. 30 August, 2024
2. RICHMOND VIC
3. NBN - Residential
4. Power Home
5. $79 per month
6. Activation : < 1 week

Good company, fast internet

Fast internet, good download and upload

Price increase was frustrating.

Superloop's Power Home plan offers a compelling package for those seeking high-speed internet and dependable service. With its fast NBN speeds and robust performance, it’s clear that Superloop delivers on its promise of quality. Users typically experience seamless streaming, smooth video calls, and efficient downloads, thanks to the high-speed connection that supports multiple devices effortlessly. The customer service is also noteworthy; Superloop's support team is responsive and helpful, making troubleshooting straightforward and efficient.

However, a significant downside has emerged in recent times: the frequent price increases. While the Power Home plan initially presents itself as a cost-effective option, recent hikes have been a source of frustration for many subscribers. The value proposition is somewhat diminished when you factor in the rising costs, especially when other providers may offer competitive rates without similar price fluctuations.

In summary, while Superloop’s Power Home plan excels in terms of speed and service quality, potential customers should be mindful of the ongoing price adjustments. If budget flexibility isn’t a major concern, the plan's performance and customer support make it a strong choice. However, if price stability is a priority, you might want to keep an eye on any future changes or consider alternative options.

Recommend to a friend : yes

1. 30 August, 2024
2. TRARALGON VIC
3. NBN - Residential
4. 100/40/Unlimited Data
5. $95 per month
6. Activation : 1 week

Solid connection mostly

Reasonable price for speed

Customer service can be hit or miss, website not so great

Mostly good solid connection, can sometimes take a few phone calls to sort out issues.

Recommend to a friend : yes

1. 29 August, 2024
2. Brunswick VIC
3. NBN - Residential
4. Family Unlimited Internet 100/20
5. $90 per month
6. Activation : 1 week

Happy with the service

Customer service

Price is high

Pay a fair bit, but customer service has been spot-on and barely any outages. Good stuff would recommend

Recommend to a friend : yes

1. 28 August, 2024
2. Bundoora VIC
3. NBN - Residential
4. SLC NBN 250/25 Unlimited
5. $85 per month
6. Activation : < 1 week

Great service

Excellent speed

Slow customer service calls

Great service, but takes a long time to call response to calls

Recommend to a friend : yes

1. 27 August, 2024
2. munno para SA
3. NBN - Residential
4. Unlimited
5. $90 per month
6. Activation : 1 week

Great service but getting too expensive

Great speed, initial price was welcome and fantastic customer service

Bill keeps going up

I've essentially had a great time using Superloop aside from a couple drop outs it's been solid. The price has steadily been going up and we are thinking of switching soon because it is getting too expensive.

Recommend to a friend : yes