Superloop Reviews
Superloop scores 4.4 out of 5 from 32 first-person reviewer ratings. 91% of reviewers would recommend it to a friend. Its strongest rating is reliability (4.6 out of 5). Updated 12 September 2026; plan prices on this page pull live from our database.
91% of reviews would recommend Superloop to a friend
See where Superloop ranks: reliability · customer support · most recommended
NBN plans from $78/mth · Partner
What real customers say about Superloop
Customers frequently praise Superloop for its reliable and consistent internet speeds, with many reporting full rated speeds even during peak evening hours. Several reviewers highlighted the ease of signing up and transferring from previous providers, often experiencing no downtime. The customer service team also received positive mentions for being helpful and responsive, with some noting quick resolution of issues.
However, a recurring concern among customers is the frequent price increases after initial promotional periods, leading some to consider switching providers. While connection reliability is generally good, a few reviewers reported slow response times or difficulties with technical support, particularly when escalating complex issues to NBN technicians. Some also mentioned not receiving advertised speeds due to backend infrastructure limitations.
Summary generated 10 September 2026 from 32 verified reviews. Refreshed automatically as new reviews come in.
Rating over the last 12 months
Monthly average from 20 reviews in the last 12 months. This is a shorter, different window to the 4.4 out of 5 headline rating above, which is a rolling 36-month average (see our ratings methodology) — read this chart as a recent trend indicator, not a replacement for the headline number.
About Superloop
Partner
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Superloop is an ASX-listed Australian telco founded in 2014 by Bevan Slattery. It owns metropolitan fibre networks nationwide and runs its own fixed wireless service in parts of Adelaide, alongside nb
n plans everywhere. Now one of the bigger challengers to the major telcos, it also owns Exetel.
read more...Superloop NBN Plans
| Name | Download Speed | Data | Cost | |
|---|---|---|---|---|
| Everyday | 25 Mbps | Unlimited | $78 per month
$58 for first 6 months |
|
| Extra Value | 50 Mbps | Unlimited | $89 per month
$69 for first 6 months |
|
| Show more NBN plans | ||||
Superloop Broadband Reviews
- 10 September, 2026
- Hadfield, VIC VIC
- NBN - Residential
- Lightspeed
- $80 per month
- Activation : < 1 week
Okay but needs infrastructure improvement
Inexpensive, usually reliable, fixed ip of you need one
Slower backend infrastructure
Tends to be okay for the most part but you get nowhere near the listed speeds because the backend infrastructure can't handle that.
Recommend to a friend : no
- 2 September, 2026
- Bongaree QLD
- NBN - Residential
- Family Max 500/50
- $69 per month
- Activation : 1 week
Superloop very easy transfer from previous company
Easy to contact. Good app. Good communication of scheduled updates.
None yet
Transferred from Aussie Broadband to Superloop due to Aussie BB not being able to offer 500 speed plan, Superloop handled changeover, experienced no downtime, simply woke up on the day scheduled for changeover and everything was done and working.
Recommend to a friend : yes
- 26 August, 2026
- Tewantin, QLD QLD
- NBN - Residential
- TotalBiz 250/100
- $108 per month
- Activation : < 1 week
Fibre to the home, 100 reliable
Speed consistent, no dropouts, competitive price
None
We were with Aussie Broadband for many years before going away travelling for 3 year. Upon return Fibre to the Home had been installed so we upgraded. We looked seriously at Aussie Broadband, but neighbours had just gone with superloop and it was significantly cheaper so though we would give it a go. Has been flawless. Full rated speed all day every day, zero dropouts in the 2 years, very low latency, comptetitve price (now $108 per month with unlimited downloads), we wanted better upload speeds and reliability as we both worked from home and both ran regular online classes so went with the 250/100, it is a TotalBiz plan, but used at a residential address, had to go that way to get the 100 upload. Very happy and highly recommended. If you want a 10% discount and feel my review was worth something to you, feel free to use the code SLC-1394227 to give us both 10% off for the next 6 months
Recommend to a friend : yes
- 20 August, 2026
- Woodville SA
- NBN - Residential
- Superloop NBN Family Internet 100/20
- $59 per month
- Activation : < 1 week
Followup review of Superloop
Service has been stable without any issues.
None
The internet service is rock solid with no issues.
Recommend to a friend : yes
See their original review from March 2021 (5/5)
South Australian company with local support and a great signup deal
+ Local support, signup deal.
– None
South Australian company with local support and a great signup deal. Swapping from my old ISP to Superloop was all done and dusted within 10 minutes with FTTP.
Original ratings — reliability 5, tech support 5, value 5, customer service 5.
- 17 August, 2026
- Merewether NSW
- NBN - Residential
- NBN Creator 250/100 FTTP
- $103 per month
- Activation : < 1 week
Great upload speed
Only company that offers 100Mb/s upload without maxing out download
Slightly expensive
I just love being able to upload so fast for my backups. Otherwise, it's very good in peak hours and no slow downs. Highly recommended.
Recommend to a friend : yes
- 9 August, 2026
- Berwick VIC
- NBN - Residential
- 600
- $69 per month
- Activation : < 1 week
Super dooper super loop
Very quick activation and speeds
Nothing noted
Super loop was easy to sign up to and has been fast and reliable, a massive saving bs me previous slower nbn provider
Recommend to a friend : yes
- 9 August, 2026
- Hope Valley SA
- NBN - Residential
- 500/20
- $85 per month
- Activation : < 1 week
Just a bit off
Reliable, affordable, free upgrade days
Lengthy wait with support
These guys are among the best for reliability, and I really appreciate the 5 days per month free speed upgrade - especially because it's cumulative so just now I'm using 20 days in a row.
I'm doing that because something is a bit off with my 500/20 connection and so I need the additional bandwidth of 1000/20 just to be usable. I haven't had any real helpful support from them.
Recommend to a friend : yes
- 7 August, 2026
- Weir Views VIC
- NBN - Residential
- Superloop Fibre Megaspeed 750/50
- $76 per month
- Activation : < 1 week
Great customer service
Customer service, price, reliability.
They connected through port 2 when I specified port 1.
I contacted them after they connected the wrong port. My old ISP had charged me again. Since it was superloop's sister company, they waived the bill and vonnected me again through port 1. I was happy with this customer service.
Recommend to a friend : yes
- 7 August, 2026
- Coral Cove QLD
- NBN - Residential
- Superloop NBN 50/20 Unlimited
- $70 per month
- Activation : < 1 week
Followup review of Superloop
Still working as good as ever
Recommend to a friend : yes
See their original review from July 2021 (5/5)
Reliable and good value for money
+ Reliability, speed, value for money
– Lack of incentives to keep existing customers
Reliable and good value for money. Frequent incentives/discounts to attract new customers. Would be good if there were some more incentives to retain existing customers, such as discount and competitions etc…
Original ratings — reliability 5, tech support 5, value 5, customer service 5.
- 6 August, 2026
- Wynn Vale SA
- NBN - Residential
- Family 500/50
- $95 per month
- Activation : < 1 week
Reliable Australian broadband company
Reliable, Australian support, reasonable prices
Could be cheaper
I got tired of the price increases at Telstra, so decided to switch. I considered Aussie Broadband, Superloop and a couple of other brands less well known. I decided on Superloop because at the time they had a good deal and were cheaper than AB, but with better reputation than the lesser brands. I have had no issues with them in the several years I have been with them and besides the price creeping up a bit, I am quite happy to still be with them.
Recommend to a friend : yes
Where is Superloop available?
Superloop sells NBN plans, so coverage matches the NBN footprint. Plans are available to households in Sydney, Newcastle, Brisbane, Melbourne, Adelaide, Perth, Canberra, and Darwin, along with regional Australia where the underlying network reaches. Enter your address on the Superloop site to confirm what's available at your premises.
Frequently asked questions about Superloop
Is Superloop any good?
Based on 32 verified reviews on Oz Broadband Reviews, Superloop is well rated — overall rating 4.4 out of 5. 91% of reviewers said they would recommend Superloop to a friend.
How much does Superloop's cheapest NBN plan cost?
Superloop's cheapest active NBN plan is the Everyday at $58.00/month (intro price for the first 6 months, then $78.00/mth) — 25 Mbps download with unlimited data.
What plans does Superloop offer?
Superloop currently offers 10 NBN plans listed on Oz Broadband Reviews. See the full list of plans above with prices, speeds and data limits.
Where is Superloop's call centre?
Superloop's customer support is based in Australia. Australian-based support is often a differentiator for customers who prefer onshore service.
How can I contact Superloop?
You can reach Superloop by phone on 1800 10 12 10 or online at superloop.com. Note that contact details can change — always double-check on Superloop's official website before signing up.
Where can I read reviews of Superloop?
You can read the 32 verified reviews of Superloop above on this page. Reviews on Oz Broadband Reviews are submitted by real Australian customers and verified via email and phone to filter out spam and fake reviews.
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