Superloop Reviews

1. 9 March, 2023
2. Balcatta WA
3. NBN - Residential
4. Unlimited
5. $60 per month
6. Activation : < 1 week

All great

Value, ease of access

None

Good competitive prices and great service. No complaints

Recommend to a friend : yes

1. 13 February, 2023
2. Cameron Park NSW
3. NBN - Residential
4. Superloop NBN Standard Unlimited
5. $60 per month
6. Activation : 1 week

Solid connection, refused to remove from CGNAT

Reliable connection speeds

Refused to remove from CGNAT, had to pay extra for a static IP.

Fast churn from another ISP, cheaper prices than most other ISPs, reliable connection speeds. Support refused to remove me from CGNAT.

Recommend to a friend : no

1. 8 December, 2022
2. Dandenong North VIC
3. NBN - Residential
4. Superloop NBN Standard Unlimited
5. $70 per month
6. Activation : < 1 week

Great value, always fast and reliable

Good speeds at all times of the day, good customer service. Implemented my suggestion of sending alerts before a planned outage.

Response to tickets logged via the website can be slow, but once in contact resolution is very fast.

Top value, especially as the connection is fast and reliable, even during peak periods. Referral system is great, I got my friends to sign up and we both got discounts.

I made a suggestion about implementing a system to send customers alerts regarding planned outages, as I was caught out without access one day while working from home. A few months later, they had set up alerts to tell me when outages would be occurring. Brilliant!

Customer service is great and very knowledgeable. When porting over initially, they needed some information about my old connection and gave me the exact questions to ask my old provider. Cutover was seamless. Using the website to log a ticket can take a while to get a response, but once a rep is allocated, further responses come quickly and they're very knowledgeable.

Recommend to a friend : yes

1. 6 December, 2022
2. Kogarah NSW
3. NBN - Residential
4. Standard unlimited
5. $54 per month
6. Activation : 2 weeks

Value for money

Value, low cost, easy to contact

Restricted hours for technical support

Difficult to contact outside opening hours, NBN support can take time to access

Recommend to a friend : yes

1. 6 December, 2022
2. OFFICER SOUTH VIC
3. NBN - Residential
4. Home Standard
5. $56 per month
6. Activation : 1 week

Happy customer

competitively priced plans

lost one star for uptime, drops out a little bit

I found Superloop to be good value for money.

Recommend to a friend : yes

1. 5 December, 2022
2. Brompton SA
3. NBN - Residential
4. NBN Home Standard
5. $65 per month
6. Activation : 1 week

Good customer service

prompt customer service, live chat

fairly pricey

changed to superloop from iinet. was connected within minutes. good customer service and are able to be reached via live chat. pricey but have maintained stable connections with few outages. when they have outages we are notified by email. all in all, pretty happy with the service. have heard bad things from other ISPs

Recommend to a friend : yes

1. 8 July, 2022
2. Windsor VIC
3. NBN - Residential
4. nbn Home Fast 100Mbps/20Mbps
5. $69 per month
6. Activation : 1 week

Great Service with no slow downs during peak

Fast speed, competitive price, reliable service

Cancellation process requires you to call the support line

Superloop is a great alternative to ABB. I have used both services as multiple residences and believe Superloop offers a better value service than ABB.

I experience no congestion or slow downs in my 100/20 service and have had relatively quick support via phone without too much of a queue.

Recommend to a friend : yes

1. 8 July, 2022
2. Boambee East NSW
3. NBN - Residential
4. Superloop NBN Ultrafast 3TB
5. $120 per month
6. Activation : < 1 week

Reliable and built for power users

Very fast, good member portal and occasional bonus perks

Customer Service wait is average

Originally signed up to take advantage of a 6 month discount 2 years ago - after that finished, they gave me a free 6 month upgrade to gigabit, then let me do another 6 month "new user" discount at the higher speed.
Also at the start of the lockdowns they offered a free Static IP (for the life of the account).
I've had maybe 2-3 dropouts a year, most of them in the middle of the night for maintenance.
The only time I had a problem was getting it connected in the first place, there was some issue with my FTTP NBN that they had to reset from their end, took about 45minutes on hold to get through but was then fixed in maybe 10 minutes.
I get solid 850mbit+ and 8-10ms ping at all times of the day, no noticiable slowdowns during peak times.

I'm super happy with them!

Recommend to a friend : yes

1. 9 June, 2022
2. Woronora Heights NSW
3. NBN - Residential
4. nbn Home Standard
5. $55 per month
6. Activation : 10 weeks

Decent but not the best

Does most things well. Answers calls. reliable service

Supplied modem is junk. occasional dropout. long wait times

The supplied modem just isn't up to par. Can't support multiple wifi devices. internet drops out occasionally. Self service tech support means if you have a question there's a long wait on the phone.

Recommend to a friend : yes

1. 1 April, 2022
2. Old Toongabbie NSW
3. NBN - Residential
4. Super fast unlimited
5. $100 per month
6. Activation : < 1 week

Great company

Stable connection

Rare disruption

Never had a problem with this company. Just set and forget. Super easy and reliable.

Recommend to a friend : yes