Exetel vs Aussie Broadband - Which is the best NBN internet provider?
Exetel is a long-standing player in the NBN market, often appealing to those looking for a no-frills, budget-friendly option. Aussie Broadband, on the other hand, is known for its premium service, with customers consistently praising its reliable speeds and Australian-based support, even if it comes at a higher price point. If you prioritise rock-solid performance and local customer service, Aussie Broadband generally fits the bill, while Exetel suits those who want a cheaper plan and don’t mind a more basic experience.
NBN plans from $80.00/mth · Partner
NBN plans from $73.00/mth · Partner
Exetel and Aussie Broadband are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and Aussie Broadband internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Exetel | Aussie Broadband |
|---|---|---|
| About |
 Partner |
 Partner |
| Exetel has been around since the early 1990s and has continued to grow into one of Australia's largest independent broadband companies. It's still a family owned business and has over 240,000 customers in Australia. | Aussie Broadband have been around for more than 16 years and pride themselves on being Australian owned and operated from regional Victoria. | |
| Go to Exetel | Go to Aussie Broadband | |
| Overall Rating | [Not enough reviews] |
4.5
Aussie Broadband has an overall rating of 4.5 out of 5 based on 16 reviews. Aussie Broadband is an excellent broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 94% of people who have written reviews on this site would recommend Aussie Broadband to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.3 Aussie Broadband's reliability is rated as very good by our users. Aussie Broadband has an overall rating of 4.3 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.9 Aussie Broadband's customer service is rated as excellent by our users. Aussie Broadband has an overall rating of 4.9 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.9 Aussie Broadband is rated as good for value for money by our users. Aussie Broadband has an overall rating of 3.9 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.8 Aussie Broadband's technical support is rated as excellent by our users. Aussie Broadband has an overall rating of 4.8 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | Yes, Aussie Broadband does have Australian based technical support. |
| Call Centre Location | [Not enough reviews] | Aussie Broadband uses call centres based in Australia. |
| Services Offered | [Not enough reviews] | Aussie Broadband offers a range of broadband and internet related services including NBN and 4G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Aussie Broadband - Basic Plus - nbn 25/10: 25Mbps, unlimited data for $79 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Aussie Broadband - Value - nbn 50/20: 50Mbps, unlimited data for $93 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
Aussie Broadband's phone number is: 1300 880 905 and website is: aussiebroadband.com.au |
| Read Reviews | Read reviews of Exetel. | Read reviews of Aussie Broadband. |
| Go to Exetel | Go to Aussie Broadband |
Exetel and Aussie Broadband NBN25 plans (25Mbps download speed)
|
Basic Plus - nbn 25/10
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
Exetel and Aussie Broadband NBN50 plans (50Mbps download speed)
|
|
Value - nbn 50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$93/mth | Go to site |
Exetel and Aussie Broadband Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Fixed Wireless Fast
NBN - Fixed Wireless
160 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Fast Fibre - nbn 500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Fast - nbn 100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Superfast Pro - nbn 250/100
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
|
Fast plus - nbn 100/40
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
|
Superfast Fibre - nbn 750/50
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth | Go to site |
|
|
Fixed Wireless Superfast
NBN - Fixed Wireless
210 Mb/s
Unlimited data
|
$119/mth | Go to site |
|
|
Ultrafast Fibre - nbn 1000/100
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$129/mth | Go to site |
|
|
Turbofast Pro - nbn 500/200
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
|
Ultrafast Pro - nbn 1000/400
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$150/mth | Go to site |
Summary of Exetel and Aussie Broadband comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Aussie Broadband rates higher overall than Exetel does.
- Recommended: Aussie Broadband is more highly recommended than Exetel.
- Reliability: Aussie Broadband rates higher for reliability than Exetel does.
- Customer Service: Exetel and Aussie Broadband have pretty similar ratings for customer service.
- Value for Money: Exetel and Aussie Broadband have pretty similar ratings in terms of value for money.
- Technical Support: Aussie Broadband rates higher for technical support than Exetel does.
How to decide between Exetel and Aussie Broadband? - next steps
- Read reviews of Exetel and Aussie Broadband to see what people think of these companies
- Visit the website of each company and do some of your own research - Exetel and Aussie Broadband
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Exetel vs Aussie Broadband
Is Exetel better than Aussie Broadband?
Aussie Broadband has 16 verified reviews on Oz Broadband Reviews and an overall rating of 4.5 out of 5. Exetel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Exetel or Aussie Broadband?
Exetel and Aussie Broadband score similarly on customer service, 4.8 vs 4.9 out of 5. Neither stands out from the other on this metric. If onshore support matters, Exetel's call centre is based in Australia and Sri Lanka and Aussie Broadband's is based in Australia.
What plans do Exetel and Aussie Broadband offer?
Exetel offers 1 NBN plan. Aussie Broadband offers 14 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Exetel and Aussie Broadband's call centres?
Exetel's customer support is based in Australia and Sri Lanka. Aussie Broadband's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Exetel to Aussie Broadband (or Aussie Broadband to Exetel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Exetel
I switched from Optus to Exetel’s One Plan 500/50 and it has been one of the best decisions I’ve made. The entire setup process took less than two hours…
Problem on fibre to premise installation, nbn had to drill blockage or something. Internet speed is slower than previous connection.
About Aussie Broadband
When we have experienced issue of no internet and slow internet speeds, they have been very quick to identify the issue and send out someone to fix it,…
Aussie broadband helped me sort out a technical issue required to upgrade to the NBN when 5 other companies were not interested. They also had great…
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