TPG vs Exetel: Which is the best NBN provider?
Updated 29 August 2026. Plan prices on this page pull live from our database. Ratings are from 26 first-person reviewer ratings (TPG 17, Exetel 9).
TPG and Exetel are both well-regarded NBN providers, with their cheapest NBN plans priced about the same. TPG is often praised by customers for its reliable connection and consistent speeds, though some users report slower speeds during peak hours. Exetel also receives frequent positive feedback for speed and reliability, with its app a popular feature for managing plans and troubleshooting.
NBN plans from $80/mth · Partner
TPG and Exetel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of TPG and Exetel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | TPG | Exetel |
|---|---|---|
| About |
 |
 Partner |
| Go to TPG | Go to Exetel | |
| Overall Rating |
4
TPG has a overall rating of 4 out of 5 based on 17 reviews. TPG is a very good broadband internet provider according to our users. |
4
Exetel has an overall rating of 4 out of 5 based on 9 reviews. Exetel is a very good broadband internet provider according to our users. |
| Recommended | 82% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. | 78% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. |
| Reliability |
4 TPG's reliability is rated as very good by our users. TPG has an overall rating of 4 out of 5 for reliability. |
3.8 Exetel's reliability is rated as good by our users. Exetel has an overall rating of 3.8 out of 5 for reliability. |
| Customer Service |
4 TPG's customer service is rated as very good by our users. TPG has an overall rating of 4 out of 5 for customer service. |
4.3 Exetel's customer service is rated as very good by our users. Exetel has an overall rating of 4.3 out of 5 for customer service. |
| Value for Money |
3.7 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.7 out of 5 for value for money. |
3.9 Exetel is rated as good for value for money by our users. Exetel has an overall rating of 3.9 out of 5 for value for money. |
| Technical Support |
4.1 TPG's technical support is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for technical support. |
4.1 Exetel's technical support is rated as very good by our users. Exetel has an overall rating of 4.1 out of 5 for technical support. |
| Australian based technical support | No, TPG uses a mix of Australian based and overseas call centres for technical support. | No, Exetel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | TPG uses call centres based in Australia, India and Philippines. | Exetel uses call centres based in Australia and Sri Lanka. |
| Services Offered | TPG offers a range of broadband and internet related services including internet plans. | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
TPG - NBN25: 25Mbps, unlimited data for $79.99 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
TPG - NBN50: 50Mbps, unlimited data for $89.99 per month. |
|
| Cost of wireless broadband plan |
TPG - 5G Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
| Read Reviews | Read reviews of TPG. | Read reviews of Exetel. |
| Go to TPG | Go to Exetel |
TPG and Exetel NBN25 plans (25Mbps download speed)
|
NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79.99/mth
$59.99 for first 6 months |
Go to site |
TPG and Exetel NBN50 plans (50Mbps download speed)
|
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
TPG and Exetel Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 12 months |
Go to site |
|
|
NBN100
NBN - Fixed Line
98 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 12 months |
Go to site |
|
|
NBN Home Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
|
NBN Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
Summary of TPG and Exetel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: TPG and Exetel have pretty similiar ratings overall.
- Recommended: TPG and Exetel are recommended about the same.
- Reliability: TPG and Exetel have pretty similar ratings for reliability.
- Customer Service: Exetel rates higher for customer service than TPG does.
- Value for Money: TPG and Exetel have pretty similar ratings in terms of value for money.
- Technical Support: TPG and Exetel have pretty similar ratings in terms of technical support.
How to decide between TPG and Exetel? - next steps
- Read reviews of TPG and Exetel to see what people think of these companies
- Visit the website of each company and do some of your own research - TPG and Exetel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about TPG vs Exetel
Is TPG better than Exetel?
Both rate 4 out of 5 overall on Oz Broadband Reviews. TPG has 17 reviews and Exetel has 9. Read the full reviews above to form your own view.
Which has better customer service, TPG or Exetel?
Exetel scores 4.3 out of 5 on customer service vs TPG's 4.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, TPG's call centre is based in Australia, India and the Philippines and Exetel's is based in Australia and Sri Lanka.
What plans do TPG and Exetel offer?
TPG offers 6 NBN plans and 2 wireless plans. Exetel offers 1 NBN plan. See the full plan tables above for prices, speeds and data limits.
Where are TPG and Exetel's call centres?
TPG's customer support is based in Australia, India and the Philippines. Exetel's customer support is based in Australia and Sri Lanka. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from TPG to Exetel (or Exetel to TPG)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About TPG
No change. Happy with them.
Internet not super reliable and often much slower than advertised.
About Exetel
There isn't a lot of competition out there, so most plans are about the same price. The port over was quick, and the connection is good. It has…
Price has gone up, reliability has gone down.
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