TPG Reviews TPG broadband NBN, wireless and adsl internet reviews and plan comparisons

4 Based on 26 Reviews in the last 36 months

81% of reviews would recommend TPG to a friend

Average customer review

Customer Service :
3.8
Tech Support :
3.9
Realibility :
4.2
Value :
3.9

About TPG Leave a Review

Web : tpg.com.au

Services :

Call centre location: Australia, India, Philippines

Phone : 13 14 23

Availability : Australia Wide

More info on TPG

TPG merged with Vodaphone in 2020 and also own iiNet.

read more...

TPG NBN Plans

Name Download Speed Data Cost Favourite
NBN12 12 Mbps Unlimited $69.99 per month
NBN25 25 Mbps Unlimited $74.99 per month
NBN50 50 Mbps Unlimited $79.99 per month
NBN100 100 Mbps Unlimited $89.99 per month
$79.99 for first 6 months
Home Superfast 250 Mbps Unlimited $94.99 per month
Home Ultrafast 800 Mbps Unlimited $104.99 per month
Show more NBN plans

TPG Wireless Broadband Plans

Name Download Speed Data Cost Favourite
Home Wireless Plus 50 Mbps Unlimited $59.99 per month
$49.99 for first 6 months
Home Wireless Premium 100 Mbps Unlimited $64.99 per month
$54.99 for first 6 months

TPG Broadband Reviews

Jeffry
  1. 28 October, 2024
  2. Riverton WA
  3. NBN - Residential
  4. NBN50
  5. $80 per month
  6. Activation : 1 week

Reliable connection

reliable connection

not the cheapest in term of price, support service quality depends on who you are talking to

reliable connection - I have been with TPG for more than 10 years... very little connection issue. Plug and play for the next 10 years literally. Value for money - not the cheapest on the market. Customer service - I had billing issue once..took a long long time to resolve and I had to make multiple long calls - not much progress until I talked with a lady who really took ownership of my issue. She talked with various people including the development team to get my issue resolved. Technical support - ok, I rarely call them due to their reliable connection..but I had multiple exchange in the past (e.g. 10 years ago) as the initial setup was a bit challenging - it was a newly built home.

Customer Rating

Customer Service:

3

Tech Support:

4

Relibility:

5

Value:

4

Recommend to a friend : yes

Shade
  1. 15 October, 2024
  2. Mitchell Park SA
  3. NBN - Residential
  4. 100/20
  5. $85 per month
  6. Activation : 1 week

Nothing to complain about

Simply, competitive price, price match, free NBN installation, fast connection

Nil

Easy experience over the phone, clear explanation of plans available. Never had any issues when submitting a price match form. Accepted without question. Sppeds at home, essentially what was advertised. no complaints.

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

5

Value:

5

Recommend to a friend : yes

Jesslyn
  1. 2 September, 2024
  2. Murdoch WA
  3. Wireless - Residential
  4. Home Wireless Broadband Unlimited
  5. $50 per month
  6. Activation : < 1 week

TPG is great value

Value for money, reliable, easy to set up

Not very fast during peak usage times

Mostly reliable for a family of 3 using mostly for browsing and streaming shows. Very easy to set up and no fussy NBN cables!

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

4

Value:

5

Recommend to a friend : yes

Cindy
  1. 28 August, 2024
  2. fairfield NSW
  3. NBN - Residential
  4. NBN12
  5. $70 per month
  6. Activation : 1 week

Good Value If Your On A Budget

I feel they are a good price for someone on a budget with having good value of unlimited data each month

The internet often drops out especially when your watching videos online.

I would have say they are an average provider as they have good prices for unlimited data but at times I find it a struggle to watch videos or sometimes the internet drops out all together and find it a struggle to upload or download files but they have very friendly customers service and are very helpful in trying to fix any issues you have with the internet.

Customer Rating

Customer Service:

3

Tech Support:

4

Relibility:

2

Value:

3

Recommend to a friend : yes

Cuong
  1. 11 May, 2023
  2. St Albans VIC
  3. NBN - Residential
  4. NBN50
  5. $75 per month
  6. Activation : 2 weeks

Best internet provider

Consistent connect and speeds with no disruptions

No negatives encountered

Never encountered any issues regarding connection or speed in the last 3 years I’ve been with TPG. Internet speed has always been consistent and never had disruptions with connection

Customer Rating

Customer Service:

3

Tech Support:

3

Relibility:

5

Value:

5

Recommend to a friend : yes

Justin
  1. 11 May, 2023
  2. Sunshine West VIC
  3. NBN - Residential
  4. NBN100
  5. $90 per month
  6. Activation : 2 weeks

Cheaper than most but it shows

TPG has been relatively stable on a HFC NBN connection at my property over the past 5 years ive had only at most 10 disconnections.

The customer service is horrible, long wait times

The only reason I have stayed with TPG is because the drop outs have not been regular enough for me to get frustrated with the lack of customer service. There is a level of reliability with the HFC NBN connection with TPG at my property that should be noted. However when things do go wrong their lack of customer service proves a reason to pay more, if it weren't for my own laziness i would have changed a long time ago

Customer Rating

Customer Service:

1

Tech Support:

2

Relibility:

4

Value:

4

Recommend to a friend : no

Ashwin
  1. 10 March, 2023
  2. Parkdale VIC
  3. NBN - Residential
  4. NBN12 Unlimited Data
  5. $65 per month
  6. Activation : 1 week

Alright, not too bad

Unlimited data

Speed

TPG is alright. Unlimited data but compromised on speed.

Customer Rating

Customer Service:

3

Tech Support:

3

Relibility:

3

Value:

3

Recommend to a friend : yes

Austin
  1. 7 February, 2023
  2. Brisbane QLD
  3. NBN - Residential
  4. Austin Taylor
  5. $60 per month
  6. Activation : < 1 week

Overall just average

Works

Doesnt work all the time

I've lived in several countries, and I'm generally disappointed by the quality of internet in australia.

Customer Rating

Customer Service:

4

Tech Support:

5

Relibility:

4

Value:

3

Recommend to a friend : no

Mark
  1. 7 December, 2022
  2. Auburn NSW
  3. NBN - Residential
  4. NBN 250
  5. $85 per month
  6. Activation : 1 week

TPG 250 NBN plan

download speed, unlimited data, price, overall connection reliability 3 years

technical support takes a long time and you to do all the basic troubleshooting, they should have that information remotely, i was on an old expensive plan for the majority of time, had to call in to get the better price/deal, bad default router supplied

Overall reliable connection over the past 3 years, good download speeds on and off peak. It was unlimited though I never put this to the test.

When there are issues it' can be hard to reach technical support to resolve it in a timely manner and they want you to do all the basic troubleshooting, they should have that information remotely, i was on an old expensive plan for the majority of time, had to call in to get the better price/deal.
Bad default modem, better off purchasing your own for quality.

Customer Rating

Customer Service:

3

Tech Support:

4

Relibility:

4

Value:

3

Recommend to a friend : yes

Adrian
  1. 3 September, 2022
  2. Maroubra NSW
  3. NBN - Residential
  4. Nbn 100
  5. $89 per month
  6. Activation : < 1 week

Good speeds, very occasional drop outs

Price

Service can take a while to reply

The connection has been good and it was quick to set up so very happy about that. Service can be a tiny bit slow to reply, can take a few days but less than a week. Overall very happy with everything, would definitely recommend to a friend. Their prices have always been competitive.

Customer Rating

Customer Service:

4

Tech Support:

3

Relibility:

5

Value:

4

Recommend to a friend : yes

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