TPG Reviews
TPG scores 3.8 out of 5 from 19 first-person reviewer ratings. 74% of reviewers would recommend it to a friend. Its strongest rating is customer service (3.8 out of 5). Updated 20 September 2026; plan prices on this page pull live from our database.
74% of reviews would recommend TPG to a friend
See where TPG ranks: reliability · customer support · most recommended
What real customers say about TPG
Customers consistently praise TPG for its reliable connection and consistent speeds, with many reviewers reporting years of uninterrupted service and minimal outages. Setup is often described as straightforward, and several customers highlight helpful customer service and reasonable response times when assistance is needed. The overall sentiment suggests TPG delivers good value and generally meets advertised speeds for various uses, including streaming and work.
However, recurring complaints include internet speeds being slower than advertised or experiencing slowdowns during peak hours. Several reviewers also mention connection dropouts and difficulty connecting, particularly with 5G broadband. Price increases are a common concern, with some customers feeling the service has become overpriced. Technical support is sometimes described as off-shore, script-reliant, or slow, and the online portal or website is occasionally flagged as dated or difficult to navigate.
Summary generated 20 August 2026 from 19 verified reviews. Refreshed automatically as new reviews come in.
Rating over the last 12 months
Monthly average from 6 reviews in the last 12 months. This is a shorter, different window to the 3.8 out of 5 headline rating above, which is a rolling 36-month average (see our ratings methodology) — read this chart as a recent trend indicator, not a replacement for the headline number.
About TPG Leave a Review
TPG is a long-running budget broadband brand that merged with Vodafone in 2020 to form TPG Telecom, now one of Australia's largest telco groups (it also owns iiNet). TPG-branded plans remain a low-cos
t way onto the nbn.
read more...TPG NBN Plans
| Name | Download Speed | Data | Cost | |
|---|---|---|---|---|
| NBN25 | 25 Mbps | Unlimited | $79.99 per month
$59.99 for first 6 months |
|
| NBN50 | 50 Mbps | Unlimited | $89.99 per month
$69.99 for first 6 months |
|
| Show more NBN plans | ||||
TPG Wireless Broadband Plans
| Name | Download Speed | Data | Cost |
|---|---|---|---|
| 5G Plus | 50 Mbps | Unlimited | $59.99 per month
$29.99 for first 6 months |
| 5G Premium | 100 Mbps | Unlimited | $69.99 per month
$39.99 for first 6 months |
TPG Broadband Reviews
- 15 September, 2026
- Gordonbrook, QLD
- Wireless - Residential
- NBN Wireless XXL Bundle Boost
- $90 per month
- Activation : < 1 week
Followup review of TPG
Very little has changed but it is working but has regular time outs and go slow sessions.
Still poor communication and zero followup.
The above issue lasted for 96 days before being sorted. They still rate as the most incompetent company I have ever had to deal with, they even make Government agencies look efficient.
Recommend to a friend : no
See their original review from April 2016 (0.3/5)
+ Price of bundles
– No support, no service, no followup, no connection
Over 44 days and counting and TPG are unable to complete the installation. They refuse or perhaps are unable to give any credible explanation. During the last 2 and half weeks we have no home phone and no internet. We live in rural QLD and have no mobile coverage. We did have a landline until TPG tried to move it across to the NBN phone connection.
They just don't seem capable of thinking through and problem solving an issue. Too many cooks dealing with the issue with none taking up the challenge.
So far TPG are the worst company I have ever dealt with and not just including Telecommunication companies.
Original ratings — reliability 0.25, tech support 0.25, value 0.25, customer service 0.25.
- 1 September, 2026
- Lidcombe NSW
- NBN - Residential
- NBN FTTP NBN50 Special Speed Boost 500/5
- $90 per month
- Activation : 9 weeks
cheaper than others but the speeds can be atrocious and go down to 1mb/s for no reason
Cheaper than the rest
Speeds arent stable
TPG is fine if you want something that's cheap. The unstable download speeds can get very annoying.
Recommend to a friend : no
- 14 August, 2026
- Charlestown NSW
- NBN - Residential
- NBN FTTN Superfast
- $90 per month
- Activation : < 1 week
Followup review of TPG
Still reliable
Would like a better modem
No change. Happy with them.
Recommend to a friend : yes
See their original review from March 2021 (4.3/5)
Forgot the details because it always works
+ No problems. Always works, cant remember any downtime. When we changed our plan about 18mths ago it happened quickly and seamlessly
– Cant think of any.
All good. Cheaper options may exist but I don’t think I’ve ever had to contact technical help or had a problem so I’m happy.
Original ratings — reliability 5, tech support 4, value 4, customer service 4.
- 3 August, 2026
- Claremont WA
- NBN - Residential
- NBN50
- $90 per month
- Activation : < 1 week
Fine but not great
modem arrived quickly
internet speed poor and drops out
Internet not super reliable and often much slower than advertised.
Recommend to a friend : no
- 28 June, 2026
- Riverton WA
- NBN - Residential
- NBN500
- $95 per month
- Activation : < 1 week
Reliable connection
reliable connection
Sometimes it takes time to get support query responded with the expected answer.
the connection is so reliable. I have been with them for years.
Recommend to a friend : yes
- 27 June, 2026
- strathmore VIC
- NBN - Residential
- NBN Unlimited superfast
- $99 per month
- Activation : < 1 week
Hassle free
Reliable and no issues
Hard to contact
Connecting and staying connected with TPG was easy, never had any outages or issues in 10 years. Getting download information is not simple though, website is a bit dated. They dont have a contact email only long phone wait times.
Recommend to a friend : yes
- 20 September, 2025
- Toongabbie NSW
- NBN - Residential
- Nbn500
- $65 per month
- Activation : < 1 week
Connection dropouts
Cheap
Bad connection
Connection always dropping out
Recommend to a friend : no
- 6 September, 2025
- Camberwell VIC
- NBN - Residential
- NBN25
- $80 per month
- Activation : 3 weeks
Reliable, good customer service, but overpriced
Reliable connection, good customer service
Charge way too much
Every time I've called them, they've been helpful. Rare to have an outage. However, $80pm is highway robbery, especially since they are charging $20 more per month for a service than 5 years ago when it's the same service.
Recommend to a friend : yes
- 3 September, 2025
- Woolner NT
- NBN - Residential
- NBN Broadband SN Bundle
- $95 per month
- Activation : 1 week
Average connection, average price
Prompt response
The pricing goes up annually, with connection that goes unstable every now and then
TPG has provided average service. Their service is prompt, but lately the price creeps up, and internet connection is slowing down.
Recommend to a friend : no
- 3 September, 2025
- Ryde NSW
- Wireless - Residential
- 5G Home Broadband Premium
- $65 per month
- Activation : < 1 week
Fairly good, well priced, geography dependent
Well priced, easy setup
Inadequate technical support
5G broadband so speed and reliability depends on proximity to 5g tower. My connection is so-so, some drop outs and difficulty connecting to 5g. Technical support obviously off-shore, reads off script and does not understand product. Reasonably priced
Recommend to a friend : yes
Where is TPG available?
Service availability for TPG varies by location. Plans are available to households in Sydney, Newcastle, Brisbane, Melbourne, Adelaide, Perth, Canberra, and Darwin, along with regional Australia where the underlying network reaches. Enter your address on the TPG site to confirm what's available at your premises.
Frequently asked questions about TPG
Is TPG any good?
Based on 19 verified reviews on Oz Broadband Reviews, TPG is rated as okay — overall rating 3.8 out of 5. 74% of reviewers said they would recommend TPG to a friend.
How much does TPG's cheapest NBN plan cost?
TPG's cheapest active NBN plan is the NBN25 at $59.99/month (intro price for the first 6 months, then $79.99/mth) — 25 Mbps download with unlimited data.
What plans does TPG offer?
TPG currently offers 6 NBN plans and 2 wireless plans listed on Oz Broadband Reviews. See the full list of plans above with prices, speeds and data limits.
Where is TPG's call centre?
TPG's customer support is based in Australia, India, Philippines. Australian-based support is often a differentiator for customers who prefer onshore service.
How can I contact TPG?
You can reach TPG by phone on 13 14 23 or online at tpg.com.au. Note that contact details can change — always double-check on TPG's official website before signing up.
Where can I read reviews of TPG?
You can read the 19 verified reviews of TPG above on this page. Reviews on Oz Broadband Reviews are submitted by real Australian customers and verified via email and phone to filter out spam and fake reviews.
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