TPG merged with Vodaphone in 2020 and also own iiNet.
read more...Name | Typical Evening Speed | Data | Cost | Favourite |
---|---|---|---|---|
NBN12 | 12 Mbps | Unlimited | $59.99 / month | |
NBN25 | 22 Mbps | Unlimited | $64.99 / month | |
Show more NBN plans |
Name | Speed | Data | Cost | Favourite |
---|---|---|---|---|
Home Wireless | 20 Mbps | Unlimited | $54.99 / month |
There isn't much competition in Australia for internet services, as they all provide roughly the same thing. Regardless, TPG does provide a service which is quite reliable and not prone to too much downtime.
Recommend to a friend : yes
They explained everything that was included in easy to follow talk.
My NBN pack arrived within a couple of days. Called the support line and they walked me through the setup easily and in terminology I could understand.
I've had 1 day of drop outs, and I was sent a text message explaining that there were issues on their side.
Recommend to a friend : yes
Great NBN. I would recommend.
Recommend to a friend : yes
Great company never had an issue or drop out.
Recommend to a friend : yes
Good for technical support and value.
Recommend to a friend : yes
Been with TPG for over 12 years. Was happy until COVID lockdown started. Since then, their service has become shockingly bad.
Had frequent disconnects (12 times a day). Took me almost a year to figure out that the security features of the modem that TPG provided was the reason. It just didn't like to receive that many data packets through one LAN port - and I had moved my whole home network to a different router which then connected to just one port on the modem. (For privacy reasons... see last comment below.) I had contacted TPG support frequently. But they either just responded "We notice your service is back up and running. We will close this call." or they simply instructed to just connect one computer to the router and disconnect everything else for a week to see how I will go.
Eventually I tried to cancel their HomePhone service, as it's ridiculously overpriced. (I paid $20 per month for a plan that allowed for free international calls. Now I am with a different VOIP provider and I pay less than $4 per month - including all international and local calls.) I cancelled it in February and received a notification confirming the plan change. Now, over a month later in March they still charge me for this service and have not acted on my cancellation request. Calling them is difficult, as you're in their queue for quite a long time. They provide a support e-mail - but I have yet to receive replies to my e-mails.
I eventually was able to cancel my home phone plan today - but they refused to re-imburse the money that they charged me for my homephone after I disconnected it and requested the cancellation in February.
Disgraceful customer support. Incompetent tech support. But the internet connection wasn't too bad - once you worked out that the TPG provided modem is just not set up correctly.
Ah yes, and they have access to the TPG supplied modem (so they can log in and change settings). I was surprised once that the log files on the modem were gone - which I needed to trouble shoot the connection. Turned out that a TPG tech had changed settings and reset the log files in the process. Also feels a bit bad to know that they are able to get into your network's main router and that they have access to settings in the router that you don't even see - so I ended up setting up a separate protected network after my TPG router to protect my privacy.
Recommend to a friend : no
Telling customer service for 3 hours your internet down and they not believeing you untill they bring up to a higher person and magicly it now down is what you get with tpg customour serivce
Recommend to a friend : no
I've been with TPG for 3 years now and had no issues. When we had a storm and lost internet, they sent a tech out within 24 hours to fix it.
Recommend to a friend : yes
Dissapointed as I may have gone with another company if I was aware I couldn't get the fastest speed which they indicated they could prior to me going with them because even now the internet cuts out regularly of a night when all TV'S are connected. The box needs resetting fairly often as the internet totally cuts out during the day then we reset and it works. Okay internet company but idk if I'll keep with them if I cant get a decent connection going permenetly without having to stuff around.
Recommend to a friend : yes
Frustrating dealing with customer support. Trying to do things like removing an old account that I no longer use, results in going round in circles between support agents, ultimately ending up with nothing being done and told it is not possible
Recommend to a friend : no