SpinTel vs Superloop - Which is the best NBN internet provider?
SpinTel and Superloop both offer NBN, but they cater to slightly different priorities. SpinTel often comes in a bit cheaper, appealing to those looking for a budget-friendly option. On the other hand, Superloop is consistently praised in reviews for its reliable speeds and quick activation, though some customers have noted price increases over time.
NBN plans from $72.00/mth · Partner
SpinTel and Superloop are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of SpinTel and Superloop internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | SpinTel | Superloop |
|---|---|---|
| About |
 |
 Partner |
| SpinTel has been operating since 1996 and is one of Australia's established independent providers, offering competitively priced nbn and mobile plans. | Superloop is an ASX-listed Australian telco founded in 2014 by Bevan Slattery. It owns metropolitan fibre networks nationwide and runs its own fixed wireless service in parts of Adelaide, alongside nbn plans everywhere. Now one of the bigger challengers to the major telcos, it also owns Exetel. | |
| Go to SpinTel | Go to Superloop | |
| Overall Rating |
3.8
SpinTel has a overall rating of 3.8 out of 5 based on 5 reviews. SpinTel is a good broadband internet provider according to our users. |
4.4
Superloop has an overall rating of 4.4 out of 5 based on 18 reviews. Superloop is a very good broadband internet provider according to our users. |
| Recommended | 80% of people who have written reviews on this site would recommend SpinTel to their friends as a broadband internet provider. | 89% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. |
| Reliability |
3.8 SpinTel's reliability is rated as good by our users. SpinTel has an overall rating of 3.8 out of 5 for reliability. |
4.6 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.6 out of 5 for reliability. |
| Customer Service |
3.6 SpinTel's customer service is rated as good by our users. SpinTel has an overall rating of 3.6 out of 5 for customer service. |
4.2 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.2 out of 5 for customer service. |
| Value for Money |
3.6 SpinTel is rated as good for value for money by our users. SpinTel has an overall rating of 3.6 out of 5 for value for money. |
4.2 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.2 out of 5 for value for money. |
| Technical Support |
4.2 SpinTel's technical support is rated as very good by our users. SpinTel has an overall rating of 4.2 out of 5 for technical support. |
4.5 Superloop's technical support is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for technical support. |
| Australian based technical support | No, SpinTel uses a mix of Australian based and overseas call centres for technical support. | Yes, Superloop does have Australian based technical support. |
| Call Centre Location | SpinTel uses call centres based in Australia and Philippines. | Superloop uses call centres based in Australia. |
| Services Offered | SpinTel offers a range of broadband and internet related services including internet plans. | Superloop offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
SpinTel - Home Starter: 25Mbps, unlimited data for $64.95 per month. |
Superloop - Everyday: 25Mbps, unlimited data for $72 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Superloop - Extra Value: 50Mbps, unlimited data for $85 per month. Superloop - Fixed Wireless Plus: 50Mbps, unlimited data for $89 per month. |
|
| Cost of wireless broadband plan |
SpinTel - 4G Unlimited (4G): 25Mbps, unlimited data for $49.95 per month. |
|
| Contact Details |
SpinTel's phone number is: 13 22 10 and website is: spintel.net.au |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
| Read Reviews | Read reviews of SpinTel. | Read reviews of Superloop. |
| Go to SpinTel | Go to Superloop |
SpinTel and Superloop NBN25 plans (25Mbps download speed)
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Home Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
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$64.95/mth
$39 for first 6 months |
Go to site |
|
Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72/mth
$45 for first 6 months |
Go to site |
SpinTel and Superloop NBN50 plans (50Mbps download speed)
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Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85/mth
$65 for first 6 months |
Go to site |
|
|
Fixed Wireless Plus
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$89/mth
$75 for first 6 months |
Go to site |
SpinTel and Superloop Ultrafast plans (>100Mbps download speed)
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Home Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.95/mth
$76 for first 6 months |
Go to site |
|
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Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$69 for first 6 months |
Go to site |
|
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Home Fast
NBN - Fixed Wireless
90 Mb/s
Unlimited data
|
$95/mth
$79 for first 6 months |
Go to site |
|
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Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$99.95/mth
$89 for first 6 months |
Go to site |
|
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Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
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$104/mth
$75 for first 6 months |
Go to site |
|
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Fixed Wireless Super Fast
NBN - Fixed Wireless
120 Mb/s
Unlimited data
|
$105/mth
$89 for first 6 months |
Go to site |
|
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Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
|
$109/mth
$79 for first 6 months |
Go to site |
Summary of SpinTel and Superloop comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop rates higher overall than SpinTel does.
- Recommended: Superloop is more highly recommended than SpinTel.
- Reliability: Superloop rates higher for reliability than SpinTel does.
- Customer Service: Superloop rates higher for customer service than SpinTel does.
- Value for Money: Superloop rates higher for value for money than SpinTel does.
- Technical Support: Superloop rates higher for technical support than SpinTel does.
How to decide between SpinTel and Superloop? - next steps
- Read reviews of SpinTel and Superloop to see what people think of these companies
- Visit the website of each company and do some of your own research - SpinTel and Superloop
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about SpinTel vs Superloop
Is SpinTel better than Superloop?
On Oz Broadband Reviews SpinTel rates 3.8 out of 5 from 5 reviews and Superloop rates 4.4 from 18 reviews. On recommend-to-a-friend, 89% of Superloop reviewers said they'd recommend the provider, vs 80% for SpinTel. On individual metrics, Superloop wins on reliability (4.6 vs 3.8) and customer service (4.2 vs 3.6) and value for money (4.2 vs 3.6). Read the full reviews above to form your own view.
Which is cheaper for NBN25, SpinTel or Superloop?
SpinTel's cheapest NBN25 plan is the Home Starter at $39/month intro for 6 months, then $64.95/month. Superloop's cheapest NBN25 plan is the Everyday at $45/month intro for 6 months, then $72/month. SpinTel is cheaper on the ongoing price after any intro period ends.
Which has better customer service, SpinTel or Superloop?
Superloop scores 4.2 out of 5 on customer service vs SpinTel's 3.6, based on verified reviews on Oz Broadband Reviews. If onshore support matters, SpinTel's call centre is based in Australia and the Philippines and Superloop's is based in Australia.
What plans do SpinTel and Superloop offer?
SpinTel offers 3 NBN plans and 2 wireless plans. Superloop offers 8 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are SpinTel and Superloop's call centres?
SpinTel's customer support is based in Australia and the Philippines. Superloop's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from SpinTel to Superloop (or Superloop to SpinTel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About SpinTel
Overall, spintel has provided a good quality service for a reasonable price. We occasionally go through intermittent dropouts late in the evening,…
Never had any issues. Easy to set up. Reliable. Good upload and download speed.
About Superloop
I haven't had any issues with my internet and only one time I had a technician come out, due to a wire being dislodged when moving. No other issues…
Still the best most reliable provider i have had
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