Optus vs TPG: Which is the best NBN provider?
Updated 28 September 2026. Plan prices on this page pull live from our database. Ratings are from 33 first-person reviewer ratings (Optus 14, TPG 19).
Optus is a major telco offering a premium experience, often praised by reviewers for its connection reliability and straightforward setup. TPG is generally the more budget-friendly option for entry level NBN plans, with customers frequently highlighting its consistent speeds and good value. While Optus can be pricier, TPG reviewers sometimes report slower speeds than advertised or connection dropouts during peak hours. Both providers have received positive feedback overall, but their approaches to service and pricing differ.
Optus and TPG are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Optus and TPG internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Optus | TPG |
|---|---|---|
| About |
 |
 |
| Go to Optus | Go to TPG | |
| Overall Rating |
4
Optus has a overall rating of 4 out of 5 based on 14 reviews. Optus is a very good broadband internet provider according to our users. |
3.8
TPG has an overall rating of 3.8 out of 5 based on 19 reviews. TPG is a good broadband internet provider according to our users. |
| Recommended | 71% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. | 74% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. |
| Reliability |
4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability. |
3.8 TPG's reliability is rated as good by our users. TPG has an overall rating of 3.8 out of 5 for reliability. |
| Customer Service |
4.1 Optus's customer service is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for customer service. |
3.8 TPG's customer service is rated as good by our users. TPG has an overall rating of 3.8 out of 5 for customer service. |
| Value for Money |
3.6 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.6 out of 5 for value for money. |
3.6 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.6 out of 5 for value for money. |
| Technical Support |
4 Optus's technical support is rated as very good by our users. Optus has an overall rating of 4 out of 5 for technical support. |
3.8 TPG's technical support is rated as good by our users. TPG has an overall rating of 3.8 out of 5 for technical support. |
| Australian based technical support | No, Optus uses a mix of Australian based and overseas call centres for technical support. | No, TPG uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Optus uses call centres based in Australia, India and Philippines. | TPG uses call centres based in Australia, India and Philippines. |
| Services Offered | Optus offers a range of broadband and internet related services including internet plans. | TPG offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Optus - Basic: 25Mbps, unlimited data for $83 per month. |
TPG - NBN25: 25Mbps, unlimited data for $79.99 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Optus - Everyday: 50Mbps, unlimited data for $97 per month. |
TPG - NBN50: 50Mbps, unlimited data for $89.99 per month. |
| Cost of wireless broadband plan |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $59 per month. |
TPG - 5G Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
| Contact Details |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
| Read Reviews | Read reviews of Optus. | Read reviews of TPG. |
| Go to Optus | Go to TPG |
Optus and TPG NBN25 plans (25Mbps download speed)
|
NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79.99/mth
$59.99 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$83/mth
$68 for first 12 months |
Go to site |
Optus and TPG NBN50 plans (50Mbps download speed)
|
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
|
|
Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$97/mth
$82 for first 12 months |
Go to site |
Optus and TPG Ultrafast plans (>100Mbps download speed)
|
|
NBN100
NBN - Fixed Line
98 Mb/s
Unlimited data
|
$94.99/mth
$74.99 for first 12 months |
Go to site |
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$74.99 for first 12 months |
Go to site |
|
|
Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$84 for first 12 months |
Go to site |
|
|
NBN Home Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
|
NBN Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$129/mth
$114 for first 12 months |
Go to site |
Summary of Optus and TPG comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Optus and TPG have pretty similiar ratings overall.
- Recommended: Optus and TPG are recommended about the same.
- Reliability: Optus rates higher for reliability than TPG does.
- Customer Service: Optus rates higher for customer service than TPG does.
- Value for Money: Optus and TPG have pretty similar ratings in terms of value for money.
- Technical Support: Optus and TPG have pretty similar ratings in terms of technical support.
How to decide between Optus and TPG? - next steps
- Read reviews of Optus and TPG to see what people think of these companies
- Visit the website of each company and do some of your own research - Optus and TPG
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Optus vs TPG
Is Optus better than TPG?
On Oz Broadband Reviews Optus rates 4 out of 5 from 14 reviews and TPG rates 3.8 from 19 reviews. Read the full reviews above to form your own view.
Which is cheaper for NBN50, Optus or TPG?
Optus's cheapest NBN50 plan is the Everyday at $82/month intro for 12 months, then $97/month. TPG's cheapest NBN50 plan is the NBN50 at $69.99/month intro for 6 months, then $89.99/month. TPG is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Optus or TPG?
Optus scores 4.1 out of 5 on customer service vs TPG's 3.8, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Optus's call centre is based in Australia, India and the Philippines and TPG's is based in Australia, India and the Philippines.
What plans do Optus and TPG offer?
Optus offers 4 wireless plans and 4 NBN plans. TPG offers 6 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Optus and TPG's call centres?
Optus's customer support is based in Australia, India and the Philippines. TPG's customer support is based in Australia, India and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Optus to TPG (or TPG to Optus)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Optus
Optus has changed in the past few years. It was great a few years ago but it’s really slow now.
When reaching out for actual tech support, they'll treat you like you know nothing and make you go through the whole rigmarole of rudimentary…
About TPG
The above issue lasted for 96 days before being sorted. They still rate as the most incompetent company I have ever had to deal with, they even make…
TPG is fine if you want something that's cheap. The unstable download speeds can get very annoying.
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