OptusNet vs TPG - Which is the best broadband internet provider?

OptusNet and TPG are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of OptusNet and TPG internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 12 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.


Criteria OptusNet TPG
About OptusNet broadband NBN, wireless and adsl internet reviews and plan comparisons
Optus is one of the largest telecos in Australia. They also offer TV plans packaged with their broadband plans.
TPG broadband NBN, wireless and adsl internet reviews and plan comparisons
TPG merged with Vodaphone in 2020 and also own iiNet.
Overall Rating 3.8
OptusNet has a overall rating of 3.8 out of 5 based on 16 reviews over the last 12 months.
OptusNet is a good broadband internet provider according to reviews submitted to this site.
4
TPG has an overall rating of 4 out of 5 based on 24 reviews over the last 12 months.
TPG is a very good broadband internet provider according to reviews submitted to this site.
Recommended 69% of people who have written reviews on this site would recommend OptusNet to their friends as a broadband internet provider. 79% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider.
Reliability 4
OptusNet's reliability is rated as very good by users who have submitted reviews to this site. OptusNet has an overall rating of 4 out of 5 for reliability.
4.1
TPG's reliability is rated as very good by users who have submitted reviews to this site. TPG has an overall rating of 4.1 out of 5 for reliability.
Customer Service 3.5
OptusNet's customer service is rated as good by users who have submitted reviews to this site. OptusNet has an overall rating of 3.5 out of 5 for customer service.
3.9
TPG's customer service is rated as good by users who have submitted reviews to this site. TPG has an overall rating of 3.9 out of 5 for customer service.
Value for Money 3.9
OptusNet is rated as good for value for money by users who have submitted reviews to this site. OptusNet has an overall rating of 3.9 out of 5 for value for money.
3.9
TPG is rated as good for value for money by users who have submitted reviews to this site. TPG has an overall rating of 3.9 out of 5 for value for money.
Technical Support 3.6
OptusNet's technical support is rated as good by users who have submitted reviews to this site. OptusNet has an overall rating of 3.6 out of 5 for technical support.
3.9
TPG's technical support is rated as good by users who have submitted reviews to this site. TPG has an overall rating of 3.9 out of 5 for technical support.
Australian based technical support No, OptusNet uses a mix of Australian based and overseas call centres for technical support. No, TPG uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location OptusNet uses call centres based in Australia, India and Phillipines. TPG uses call centres based in Australia, India and Philippines.
Services Offered OptusNet offers a range of broadband and internet related services including internet plans. TPG offers a range of broadband and internet related services including internet plans.
Cost of 25Mbps NBN Plan with unlimited data TPG - NBN25: 22Mbps, unlimited data for $64.99 per month.
Cost of 50Mbps NBN Plan with unlimited data OptusNet - Everyday: 50Mbps, unlimited data for $79 per month.
OptusNet - Family Entertainer: 50Mbps, unlimited data for $99 per month.
TPG - NBN50: 48Mbps, unlimited data for $69.99 per month.
Cost of wireless broadband plan OptusNet - Everday 5G (5G): 83Mbps, unlimited data for $79 per month.
TPG - Home Wireless Plus (5G): 50Mbps, unlimited data for $59.99 per month.
Contact Details OptusNet's phone number is: 1300 300 693 and website is: optus.com.au TPG's phone number is: 13 14 23 and website is: tpg.com.au
Read Reviews Read reviews of OptusNet. Read reviews of TPG.

OptusNet and TPG NBN25 plans (25Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
TPG broadband NBN reviews TPG NBN25
(NBN)
(6 month contract)
$64.99 $64.99 22 Mb/s Unlim

OptusNet and TPG NBN50 plans (50Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
TPG broadband NBN reviews TPG NBN50
(NBN)
(6 month contract)
$69.99 $69.99 48 Mb/s Unlim
OptusNet broadband NBN reviews OptusNet Everyday
(NBN)
(Month by month)
$79 $79 50 Mb/s Unlim
OptusNet broadband NBN reviews OptusNet Family Entertainer
(NBN)
(Month by month)
$99
$89 for first 6 months
$96.5 50 Mb/s Unlim

OptusNet and TPG Ultrafast plans (>100Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
TPG broadband NBN reviews TPG NBN100
(NBN)
(6 month contract)
$89.99
$79.99 for first 6 months
$87.49 95 Mb/s Unlim
OptusNet broadband NBN reviews OptusNet Everyday Fast
(NBN)
(Month by month)
$99
$89 for first 6 months
$96.5 100 Mb/s Unlim
OptusNet broadband NBN reviews OptusNet Family Entertainer Fast
(NBN)
(Month by month)
$119
$109 for first 6 months
$116.5 100 Mb/s Unlim

Summary of OptusNet and TPG comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

  • Overall: OptusNet and TPG have pretty similiar ratings overall.
  • Recommended: TPG is more highly recommended than OptusNet.
  • Reliability: OptusNet and TPG have pretty similar ratings for reliability.
  • Customer Service: TPG rates higher for customer service than OptusNet does.
  • Value for Money: OptusNet and TPG have pretty similar ratings in terms of value for money.
  • Technical Support: TPG rates higher for technical support than OptusNet does.

How to decide between OptusNet and TPG? - next steps

  • Read reviews of OptusNet and TPG to see what people think of these companies
  • Read our detailed information on OptusNet and TPG to answer all your questions and help you make an informed decision.
  • Visit the website of each company and do some of your own research - OptusNet and TPG
  • Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
  • Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.


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