Telstra vs Superloop - Which is the best broadband internet provider?

Telstra and Superloop are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Superloop internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Telstra	Superloop
About
	Telstra Bigpond is the largest broadband provider in Australia. They offer a comprehensive range of internet and phone related services.	Superloop provides internet services in Australia, Singapore, Hong Kong, Pacific Islands & the USA. In Australia they operate their own fixed fibre and fired wireless networks.
	Go to Telstra	Go to Superloop
Overall Rating	3.9 Telstra has a overall rating of 3.9 out of 5 based on 34 reviews. Telstra is a good broadband internet provider according to our users.	4.4 Superloop has an overall rating of 4.4 out of 5 based on 19 reviews. Superloop is a very good broadband internet provider according to our users.
Recommended	79% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider.	95% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider.
Reliability	4.2 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.2 out of 5 for reliability.	4.6 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.6 out of 5 for reliability.
Customer Service	3.9 Telstra's customer service is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for customer service.	4.3 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.3 out of 5 for customer service.
Value for Money	3.3 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.3 out of 5 for value for money.	4.3 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.3 out of 5 for value for money.
Technical Support	4 Telstra's technical support is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for technical support.	4.4 Superloop's technical support is rated as very good by our users. Superloop has an overall rating of 4.4 out of 5 for technical support.
Australian based technical support	No, Telstra uses a mix of Australian based and overseas call centres for technical support.	Yes, Superloop does have Australian based technical support.
Call Centre Location	Telstra uses call centres based in .	Superloop uses call centres based in Australia.
Services Offered	Telstra offers a range of broadband and internet related services including internet plans.	Superloop offers a range of broadband and internet related services including NBN internet plans.
Cost of 25Mbps NBN Plan with unlimited data	Telstra - Basic: 25Mbps, unlimited data for $89 per month.	Superloop - Everyday: 25Mbps, unlimited data for $69 per month.
Cost of 50Mbps NBN Plan with unlimited data	Telstra - Essential: 50Mbps, unlimited data for $105 per month.	Superloop - Extra Value: 50Mbps, unlimited data for $81 per month.
Cost of wireless broadband plan	Telstra - 5G Home Internet (5G): 300Mbps, 1000 GB for $85 per month.
Contact Details	Telstra's phone number is: 1800 220 030 and website is: telstra.com.au	Superloop's phone number is: 1800 10 12 10 and website is: superloop.com
Read Reviews	Read reviews of Telstra.	Read reviews of Superloop.
	Go to Telstra	Go to Superloop

Telstra and Superloop NBN25 plans (25Mbps download speed)

	Everyday NBN 25 Mb/s Unlimited data	$69/mth $59 for first 6 months	Go to site
	Basic NBN 25 Mb/s Unlimited data	$89/mth	Go to site

Telstra and Superloop NBN50 plans (50Mbps download speed)

	Extra Value NBN 50 Mb/s Unlimited data	$81/mth $67 for first 6 months	Go to site
	NBN 50 Business NBN 50 Mb/s Unlimited data	$100/mth $90 for first 6 months	Go to site
	Essential NBN 50 Mb/s Unlimited data	$105/mth $100 for first 6 months	Go to site

Telstra and Superloop Ultrafast plans (>100Mbps download speed)

	Family NBN 98 Mb/s Unlimited data	$89/mth $75 for first 6 months	Go to site
	Power Home NBN 98 Mb/s Unlimited data	$95/mth $79 for first 6 months	Go to site
	Superfast NBN 250 Mb/s Unlimited data	$99/mth $85 for first 6 months	Go to site
	Lightspeed NBN 811 Mb/s 3000 GB	$109/mth $99 for first 6 months	Go to site
	Premium NBN 100 Mb/s Unlimited data	$110/mth $9100 for first 6 months	Go to site
	Ultimate NBN 250 Mb/s Unlimited data	$130/mth $115 for first 6 months	Go to site
	Ultrafast NBN 815 Mb/s Unlimited data	$150/mth $130 for first 6 months	Go to site

Summary of Telstra and Superloop comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

• Overall: Superloop rates higher overall than Telstra does.
• Recommended: Superloop is more highly recommended than Telstra.
• Reliability: Superloop rates higher for reliability than Telstra does.
• Customer Service: Superloop rates higher for customer service than Telstra does.
• Value for Money: Superloop rates higher for value for money than Telstra does.
• Technical Support: Superloop rates higher for technical support than Telstra does.

How to decide between Telstra and Superloop? - next steps

• Read reviews of Telstra and Superloop to see what people think of these companies
• Read our detailed information on Telstra and Superloop to answer all your questions and help you make an informed decision.
• Visit the website of each company and do some of your own research - Telstra and Superloop
• Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
• Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.

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