Telstra Bigpond is the largest broadband provider in Australia. They offer a comprehensive range of internet and phone related services.
read more...Name | Download Speed | Data | Cost | Favourite |
---|---|---|---|---|
Basic | 25 Mbps | Unlimited | $89 per month | |
Essential | 50 Mbps | Unlimited | $105 per month
$100 for first 6 months |
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Show more NBN plans |
Name | Download Speed | Data | Cost | Favourite |
---|---|---|---|---|
5G Home Internet | 300 Mbps | 1000 GB | $85 per month |
Name | Download Speed | Data | Cost | Favourite |
---|---|---|---|---|
NBN 50 Business | 50 | Unlimited | $100 per month
$90 for first 6 months |
customer service is fast, internet is reliable.
Recommend to a friend : yes
Limited downloads
Fairly reliable despite regular drop outs
Recommend to a friend : yes
Telstra seems to be the only option for me and you can't help but feel they know it and therefore don't even try to help you out as a long-term customer.
Recommend to a friend : yes
I have been using Telstra broadband for the past year, and my experience has been mixed. On the positive side, the connection is generally stable, and speeds are consistent with what was advertised. However, there have been occasional outages, usually during peak hours, which can be frustrating when working from home or streaming.
Customer service has been a bit of a hit-or-miss. While some representatives are helpful and resolve issues promptly, I've also encountered long wait times and occasional difficulties in getting complex problems addressed. Another point to mention is that the cost is higher compared to other providers, and I haven't noticed significant advantages that justify the premium price.
Overall, Telstra broadband performs adequately, but there are areas for improvement, particularly in customer service and pricing. I would recommend it if you prioritize a stable connection and are willing to pay a bit more, but there may be better value options available depending on your location.
Recommend to a friend : yes
Telstra make living in a tiny rural town easier by providing a reliable internet service (and likewise the mobile service). Their customer service is excellent, now that the call centres are back in Australia. Telstra tries hard to solve any technical issues that may arise as quickly and efficiently as possible and will persevere until a satisfactory solution has been found to solve an issue.
Recommend to a friend : yes
Telstra provides a reliable service in the small rural town where I live. They are honest about any areas in the locality where the signal may not be as strong or may fall out and their map of service is fairly accurate. Other companies often claim to use the Telstra network, but they do not buy the entire network, so people using them are always caught out with no signal for either phone or internet when they visit our area. Telstra alone has a service and for that they deserve high ratings. Their service is generally quick and efficient and they will work hard to resolve any issues you have. Their staff are knowledgeable and understand the distances involved in the country.
Recommend to a friend : yes
Telstra Premium Internet offers a top-notch customer service experience that stands out in the industry. Their support team is prompt and knowledgeable, ensuring swift resolutions to any concerns. The service itself delivers reliable and fast speeds, ideal for various online activities. However, it's worth noting that Telstra's Premium Internet comes with a higher price tag compared to other providers. While the excellent service justifies the cost for some, it may not be the most budget-friendly option for everyone.
Recommend to a friend : yes
Hardware could be better and provide upgrades to consumers on a regular basis
Recommend to a friend : yes
Good all rounder that isn’t the cheapest but is fast and reliable
Recommend to a friend : yes
Compared to competitors, the cost of Telstra's NBN plans are significantly more expensive for the same amount of data and the same speed. Some internet companies have Australian call centres, whereas when you ring up Telstra, you don't know what country it is going to divert to. Since switching to NBN from cable, the internet has been reliable.
Recommend to a friend : no