Telstra Reviews

1. 14 February, 2023
2. nerang QLD
3. NBN - Residential
4. Unlimted Data
5. $100 per month
6. Activation : 2 weeks

Good Connection

connection, customer service

price, hardware

Hardware could be better and provide upgrades to consumers on a regular basis

Recommend to a friend : yes

1. 8 February, 2023
2. Highton VIC
3. NBN - Residential
4. Unlimited
5. $70 per month
6. Activation : 1 week

Good all rounder

Good all rounder

Cost

Good all rounder that isn’t the cheapest but is fast and reliable

Recommend to a friend : yes

1. 8 February, 2023
2. Trott Park SA
3. NBN - Residential
4. Unlimited data, upload speed 50
5. $99 per month
6. Activation : 1 week

Reliable service, but very expensive

Biggest internet company in Australia

Off shore call centres, inconsistency between call centre employees and employees who come out to fix a problem.

Compared to competitors, the cost of Telstra's NBN plans are significantly more expensive for the same amount of data and the same speed. Some internet companies have Australian call centres, whereas when you ring up Telstra, you don't know what country it is going to divert to. Since switching to NBN from cable, the internet has been reliable.

Recommend to a friend : no

1. 8 February, 2023
2. ferny hills QLD
3. NBN - Residential
4. premium internet
5. $110 per month
6. Activation : 1 week

theyre alright i guess

4g backup

expensive

i'm with them because i get a discount and they have 4g backup included

Recommend to a friend : no

1. 8 February, 2023
2. Bertram WA
3. NBN - Residential
4. Lisa Parker
5. $89 per month
6. Activation : < 1 week

Awesome internet

Brand new modem at no cost. Fast connection. 24/7 help

None so far

We started with aussie broadband and found the connection constantly slow and disrupted plus the modem cost money upfront. We looked online and found telstra offering a brand new modem at no upfront cost and a better and faster connection nbn plan so we decided to try it and we haven't regretted it. It's fast and reliable and the modem was so simple to plug in and connect. We were up and running in about a week. With aussie broadband it took 2 weeks for the modem to arrive and then connecting it was confusing and frustrating. Thanks Telstra

Recommend to a friend : yes

1. 7 February, 2023
2. Dawesville WA
3. NBN - Residential
4. Telstra unlimited
5. $297 per month
6. Activation : 1 week

Have been with Telstra for years within the last 12 to 18 months has been a nightmare

When you finally get someone on the line who YOU can understand and actually listens to you it is wonderful but thats few and far between times that happens

We are in Australia and can 90 of the time speak to Indians who speak quickly and you cant understand

Although it can take an awful longtime to inform them of what is happening with your broadband going round and round in circles all of a sudden a new technician online and within seconds problem solver

Recommend to a friend : yes

1. 7 February, 2023
2. Bundamba QLD
3. NBN - Residential
4. Core Internet
5. $80 per month
6. Activation : < 1 week

Leader in the field, but one pays for it!

Technical Knowhow

Cost of service

Really costs more than it's worth: alternatives are cheaper!

Recommend to a friend : no

1. 6 December, 2022
2. Chippendale NSW
3. NBN - Residential
4. Telstra Upfront Internet Plan Essential
5. $90 per month
6. Activation : 2 weeks

connection reliability isnt great, and despite lots of help to get it sorted, they havent actually worked out whats causing the issues to connect

customer service is brilliant and fast

bad connection have to reset connection at least once a week

We consistently have issues with internet dropping out and being unresponsive. Have had many calls with Telstra to fix, but to no avail. Customer service is great and they've tried their best, but unfortunately hasn't been the best experience.

Recommend to a friend : no

1. 9 November, 2022
2. MUKINBUDIN WA
3. ADSL2 - Residential
4. Core Internet
5. $70 per month
6. Activation : 1 week

Reliable network

Reliable network, works in the country, honest about patchy areas, great service.

Costs are high, although competitive. Otherwise, nothing.

Telstra is the only company to use if you live in a smaller, less populated area, as they are the only company that honestly has a reliable service, despites others' claims. Plans are competitive and customer service is excellent, with call centres in Australia.

Recommend to a friend : yes

1. 4 November, 2022
2. Alice Springs NT
3. NBN - Residential
4. Unlimited
5. $110 per month
6. Activation : < 1 week

No other choice

Good price

No customer service, sketchy connection reliability

Living rurally, we have no other choice of internet provider. Sadly, Telstra has zero customer service, and the internet is not reliable.

Recommend to a friend : no