Telstra vs iinet - Which is the best broadband internet provider?

Telstra and iinet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and iinet internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.


Criteria Telstra iinet
About Telstra broadband NBN, wireless and adsl internet reviews and plan comparisons iinet broadband NBN, wireless and adsl internet reviews and plan comparisons
Telstra Bigpond is the largest broadband provider in Australia. They offer a comprehensive range of internet and phone related services. iiNet is one of the largest ISPs in Australia and was founded in 1993. They are a publicly listed company.
Go to Telstra Go to iinet
Overall Rating 3.9
Telstra has a overall rating of 3.9 out of 5 based on 34 reviews.
Telstra is a good broadband internet provider according to our users.
4
iinet has an overall rating of 4 out of 5 based on 18 reviews.
iinet is a very good broadband internet provider according to our users.
Recommended 79% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. 78% of people who have written reviews on this site would recommend iinet to their friends as a broadband internet provider.
Reliability 4.2
Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.2 out of 5 for reliability.
3.9
iinet's reliability is rated as good by our users. iinet has an overall rating of 3.9 out of 5 for reliability.
Customer Service 3.9
Telstra's customer service is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for customer service.
4.1
iinet's customer service is rated as very good by our users. iinet has an overall rating of 4.1 out of 5 for customer service.
Value for Money 3.3
Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.3 out of 5 for value for money.
3.9
iinet is rated as good for value for money by our users. iinet has an overall rating of 3.9 out of 5 for value for money.
Technical Support 4
Telstra's technical support is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for technical support.
4.1
iinet's technical support is rated as very good by our users. iinet has an overall rating of 4.1 out of 5 for technical support.
Australian based technical support No, Telstra uses a mix of Australian based and overseas call centres for technical support. No, iinet uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location Telstra uses call centres based in . iinet uses call centres based in Australia, Philippines and South Africa.
Services Offered Telstra offers a range of broadband and internet related services including internet plans. iinet offers a range of broadband and internet related services including NBN and 5G internet plans.
Cost of 25Mbps NBN Plan with unlimited data Telstra - Basic: 25Mbps, unlimited data for $89 per month.
iinet - NBN25: 25Mbps, unlimited data for $74.99 per month.
Cost of 50Mbps NBN Plan with unlimited data Telstra - Essential: 50Mbps, unlimited data for $105 per month.
iinet - NBN50: 50Mbps, unlimited data for $84.99 per month.
Cost of wireless broadband plan Telstra - 5G Home Internet (5G): 300Mbps, 1000 GB for $85 per month.
iinet - 5G Home Home Broadband Plus (5G): 50Mbps, unlimited data for $59.99 per month.
Contact Details Telstra's phone number is:
1800 220 030
and website is:
telstra.com.au
iinet's phone number is:
13 19 17
and website is:
iinet.net.au
Read Reviews Read reviews of Telstra. Read reviews of iinet.
Go to Telstra Go to iinet

Telstra and iinet NBN25 plans (25Mbps download speed)

iinet broadband NBN reviews
NBN25
NBN
25 Mb/s
Unlimited data
$74.99/mth Go to site
Telstra broadband NBN reviews
Basic
NBN
25 Mb/s
Unlimited data
$89/mth Go to site

Telstra and iinet NBN50 plans (50Mbps download speed)

iinet broadband NBN reviews
NBN50
NBN
50 Mb/s
Unlimited data
$84.99/mth Go to site
Telstra broadband NBN reviews
NBN 50 Business
NBN
50 Mb/s
Unlimited data
$100/mth
$90 for first 6 months
Go to site
Telstra broadband NBN reviews
Essential
NBN
50 Mb/s
Unlimited data
$105/mth
$100 for first 6 months
Go to site

Telstra and iinet Ultrafast plans (>100Mbps download speed)

iinet broadband NBN reviews
NBN100
NBN
100 Mb/s
Unlimited data
$89.99/mth Go to site
iinet broadband NBN reviews
Superfast
NBN
250 Mb/s
Unlimited data
$99/mth
$99.99 for first 6 months
Go to site
iinet broadband NBN reviews
Ultrafast
NBN
800 Mb/s
Unlimited data
$109/mth
$119.99 for first 6 months
Go to site
Telstra broadband NBN reviews
Premium
NBN
100 Mb/s
Unlimited data
$110/mth
$9100 for first 6 months
Go to site
Telstra broadband NBN reviews
Ultimate
NBN
250 Mb/s
Unlimited data
$130/mth
$115 for first 6 months
Go to site
Telstra broadband NBN reviews
Ultrafast
NBN
815 Mb/s
Unlimited data
$150/mth
$130 for first 6 months
Go to site

Summary of Telstra and iinet comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

  • Overall: Telstra and iinet have pretty similiar ratings overall.
  • Recommended: Telstra and iinet are recommended about the same.
  • Reliability: Telstra rates higher for reliability than iinet does.
  • Customer Service: Telstra and iinet have pretty similar ratings for customer service.
  • Value for Money: iinet rates higher for value for money than Telstra does.
  • Technical Support: Telstra and iinet have pretty similar ratings in terms of technical support.

How to decide between Telstra and iinet? - next steps

  • Read reviews of Telstra and iinet to see what people think of these companies
  • Read our detailed information on Telstra and iinet to answer all your questions and help you make an informed decision.
  • Visit the website of each company and do some of your own research - Telstra and iinet
  • Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
  • Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.


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