Exetel vs Flip: Which is the best NBN provider?
Updated 31 August 2026. Plan prices on this page pull live from our database. Ratings are from 9 first-person reviewer ratings (Exetel 9, Flip 0).
Exetel and Flip offer different approaches to NBN, with Flip generally being the cheaper option for entry-level plans. Reviewers also appreciate the Exetel app for plan management and features like pausing internet connections.
NBN plans from $80/mth · Partner
Exetel and Flip are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and Flip internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Exetel | Flip |
|---|---|---|
| About |
 Partner |
 |
| Go to Exetel | Go to Flip | |
| Overall Rating |
4
Exetel has a overall rating of 4 out of 5 based on 9 reviews. Exetel is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 78% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
3.8 Exetel's reliability is rated as good by our users. Exetel has an overall rating of 3.8 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.3 Exetel's customer service is rated as very good by our users. Exetel has an overall rating of 4.3 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.9 Exetel is rated as good for value for money by our users. Exetel has an overall rating of 3.9 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.1 Exetel's technical support is rated as very good by our users. Exetel has an overall rating of 4.1 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Exetel uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Exetel uses call centres based in Australia and Sri Lanka. | [Not enough reviews] |
| Services Offered | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Flip - Premium: 25Mbps, unlimited data for $65.90 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Flip - Sky 100: 50Mbps, unlimited data for $79.90 per month. Flip - Family: 50Mbps, unlimited data for $84.90 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
Flip's phone number is: 1300 354 778 and website is: www.flip.com.au |
| Read Reviews | Read reviews of Exetel. | Read reviews of Flip. |
| Go to Exetel | Go to Flip |
Exetel and Flip NBN25 plans (25Mbps download speed)
|
Sky 25
NBN - Sky Muster
19 Mb/s
Unlimited data
|
$59.90/mth
$54 for first 6 months |
Go to site |
|
|
NBN 25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$65.90/mth
$48 for first 6 months |
Go to site |
|
|
Premium
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$65.90/mth
$48 for first 6 months |
Go to site |
Exetel and Flip NBN50 plans (50Mbps download speed)
|
|
Sky 100
NBN - Sky Muster
50 Mb/s
Unlimited data
|
$79.90/mth
$74 for first 6 months |
Go to site |
|
|
NBN 50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.90/mth
$68 for first 6 months |
Go to site |
|
|
Family
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.90/mth
$68 for first 6 months |
Go to site |
Exetel and Flip Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Fast Speed
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$88.90/mth
$69 for first 6 months |
Go to site |
|
|
NBN 250
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$99.90/mth
$75 for first 6 months |
Go to site |
|
|
NBN 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$119.90/mth
$95 for first 6 months |
Go to site |
Summary of Exetel and Flip comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
Flip doesn't have enough reviews yet for a published rating, so we cannot compare it against Exetel (4.0 out of 5 from 9 reviews). Compare their plans above, and if you are a Flip customer we would love to hear how it is going.
How to decide between Exetel and Flip? - next steps
- Read reviews of Exetel and Flip to see what people think of these companies
- Visit the website of each company and do some of your own research - Exetel and Flip
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Exetel vs Flip
Is Exetel better than Flip?
Exetel has 9 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Flip has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
What plans do Exetel and Flip offer?
Exetel offers 1 NBN plan. Flip offers 10 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Exetel and Flip's call centres?
Exetel's customer support is based in Australia and Sri Lanka. Flip's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Exetel to Flip (or Flip to Exetel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Exetel
There isn't a lot of competition out there, so most plans are about the same price. The port over was quick, and the connection is good. It has…
Price has gone up, reliability has gone down.
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