Is Exetel better than Flip?

Exetel has 6 verified reviews on Oz Broadband Reviews and an overall rating of 4.3 out of 5. Flip has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.

What plans do Exetel and Flip offer?

Exetel offers 1 NBN plan. Flip offers 10 NBN plans. See the full plan tables above for prices, speeds and data limits.

Where are Exetel and Flip's call centres?

Exetel's customer support is based in Australia and Sri Lanka. Flip's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.

How do I switch from Exetel to Flip (or Flip to Exetel)?

Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.

Exetel vs Flip - Which is the best NBN internet provider?

Exetel and Flip represent two different approaches to NBN. Exetel is a long-standing independent provider, often reviewed well for its consistent speeds and no-frills service, appealing to those who prioritise performance over the absolute lowest price. Flip, on the other hand, is part of the larger Vocus Group and aims squarely at the budget-conscious, with reviews often highlighting its competitive pricing for basic NBN plans.

Try Exetel →

NBN plans from $80.00/mth · Partner

Exetel and Flip are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and Flip internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Exetel	Flip
About	Partner
	Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand.	Flip is a budget nbn brand that has been around for several years and migrated its 26,000 customers onto Swoop infrastructure in early 2025. Plans cover nbn 25 through nbn 100, all unlimited, with low intro pricing. Flip is a value play, not a premium brand, and it suits households who want a working unlimited plan at the cheapest end of the market without being on a major telco.
	Go to Exetel	Go to Flip
Overall Rating	4.3 Exetel has a overall rating of 4.3 out of 5 based on 6 reviews. Exetel is a very good broadband internet provider according to our users.	[Not enough reviews]
Recommended	83% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider.	[Not enough reviews]
Reliability	4 Exetel's reliability is rated as very good by our users. Exetel has an overall rating of 4 out of 5 for reliability.	[Not enough reviews]
Customer Service	4.7 Exetel's customer service is rated as excellent by our users. Exetel has an overall rating of 4.7 out of 5 for customer service.	[Not enough reviews]
Value for Money	4 Exetel is rated as very good for value for money by our users. Exetel has an overall rating of 4 out of 5 for value for money.	[Not enough reviews]
Technical Support	4.5 Exetel's technical support is rated as excellent by our users. Exetel has an overall rating of 4.5 out of 5 for technical support.	[Not enough reviews]
Australian based technical support	No, Exetel uses a mix of Australian based and overseas call centres for technical support.	[Not enough reviews]
Call Centre Location	Exetel uses call centres based in Australia and Sri Lanka.	[Not enough reviews]
Services Offered	Exetel offers a range of broadband and internet related services including NBN and 5G internet plans.	[Not enough reviews]
Cost of 25Mbps NBN Plan with unlimited data		Flip - Premium: 25Mbps, unlimited data for $65.9 per month.
Cost of 50Mbps NBN Plan with unlimited data		Flip - Sky 100: 50Mbps, unlimited data for $79.9 per month. Flip - Family: 50Mbps, unlimited data for $84.9 per month.
Cost of wireless broadband plan
Contact Details	Exetel's phone number is: 13 39 38 and website is: exetel.com.au	Flip's phone number is: 1300 354 778 and website is: www.flip.com.au
Read Reviews	Read reviews of Exetel.	Read reviews of Flip.
	Go to Exetel	Go to Flip

Exetel and Flip NBN25 plans (25Mbps download speed)

NBN 25 NBN - Fixed Line 25 Mb/s Unlimited data	$59.9/mth $44 for first 6 months	Go to site
Sky 25 NBN - Sky Muster 19 Mb/s Unlimited data	$59.9/mth $54 for first 6 months	Go to site
Premium NBN - Fixed Line 25 Mb/s Unlimited data	$65.9/mth $48 for first 6 months	Go to site

Exetel and Flip NBN50 plans (50Mbps download speed)

Sky 100 NBN - Sky Muster 50 Mb/s Unlimited data	$79.9/mth $74 for first 6 months	Go to site
NBN 50 NBN - Fixed Line 50 Mb/s Unlimited data	$79.9/mth $68 for first 6 months	Go to site
Family NBN - Fixed Line 50 Mb/s Unlimited data	$84.9/mth $68 for first 6 months	Go to site

Exetel and Flip Ultrafast plans (>100Mbps download speed)

One Plan NBN - Fixed Line 500 Mb/s Unlimited data	$80/mth	Go to site
Fast Speed NBN - Fixed Line 500 Mb/s Unlimited data	$88.9/mth $69 for first 6 months	Go to site
NBN 250 NBN - Fixed Line 250 Mb/s Unlimited data	$99.9/mth $75 for first 6 months	Go to site
NBN 500 NBN - Fixed Line 500 Mb/s Unlimited data	$119.9/mth $95 for first 6 months	Go to site

Summary of Exetel and Flip comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

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