Lightning Broadband vs Superloop - Which is the best NBN internet provider?
Superloop is a well-established NBN provider known for consistent speeds and reliable service, though some customers report price increases after introductory periods. Lightning Broadband, on the other hand, operates its own fibre network alongside NBN, often appealing to those seeking an alternative to the standard NBN experience. While Superloop reviews highlight straightforward activation and helpful customer service, Lightning Broadband focuses on delivering high-speed proprietary fibre, which may suit specific users. Ultimately, your choice depends on whether you prioritise Superloop's proven NBN track record or Lightning Broadband's unique network offering.
NBN plans from $72.00/mth · Partner
Lightning Broadband and Superloop are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Lightning Broadband and Superloop internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Lightning Broadband | Superloop |
|---|---|---|
| About |
|
 Partner |
| Lightning Broadband runs its own fixed wireless and private fibre network across Melbourne, with plans up to 1000 Mbps for addresses inside the Lightning footprint. It sits alongside the nbn rather than reselling it, so customers in covered buildings get to bypass the FTTN/FTTB copper that would otherwise cap their speeds. Lightning is small and Melbourne specific but useful for residents of apartment blocks where its network is already wired in. | Superloop is an ASX-listed Australian telco founded in 2014 by Bevan Slattery. It owns metropolitan fibre networks nationwide and runs its own fixed wireless service in parts of Adelaide, alongside nbn plans everywhere. Now one of the bigger challengers to the major telcos, it also owns Exetel. | |
| Go to Lightning Broadband | Go to Superloop | |
| Overall Rating | [Not enough reviews] |
4.4
Superloop has an overall rating of 4.4 out of 5 based on 18 reviews. Superloop is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 89% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.6 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.6 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.2 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.2 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
4.2 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.2 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.5 Superloop's technical support is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | Yes, Superloop does have Australian based technical support. |
| Call Centre Location | [Not enough reviews] | Superloop uses call centres based in Australia. |
| Services Offered | [Not enough reviews] | Superloop offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Lightning Broadband - Entry level: 25Mbps, unlimited data for $72 per month. Lightning Broadband - Entry Level: 25Mbps, unlimited data for $72 per month. Lightning Broadband - Entry Level: 25Mbps, unlimited data for $72 per month. |
Superloop - Everyday: 25Mbps, unlimited data for $72 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Lightning Broadband - Everyday internet: 50Mbps, unlimited data for $85 per month. Lightning Broadband - Everyday Internet: 50Mbps, unlimited data for $85 per month. Lightning Broadband - Everyday Internet: 50Mbps, unlimited data for $85 per month. |
Superloop - Extra Value: 50Mbps, unlimited data for $85 per month. Superloop - Fixed Wireless Plus: 50Mbps, unlimited data for $89 per month. |
| Cost of wireless broadband plan | ||
| Contact Details |
Lightning Broadband's phone number is: 1300 477 525 and website is: lightningbroadband.com.au |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
| Read Reviews | Read reviews of Lightning Broadband. | Read reviews of Superloop. |
| Go to Lightning Broadband | Go to Superloop |
Lightning Broadband and Superloop NBN25 plans (25Mbps download speed)
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Entry Level
NBN - Private Fibre
25 Mb/s
Unlimited data
|
$72/mth
$45 for first 6 months |
Go to site |
|
Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72/mth
$45 for first 6 months |
Go to site |
|
|
Entry level
NBN - Private Fibre
25 Mb/s
Unlimited data
|
$72/mth
$45 for first 6 months |
Go to site |
|
|
Entry Level
NBN - Private Fibre
25 Mb/s
Unlimited data
|
$72/mth
$45 for first 6 months |
Go to site |
|
|
Fibre Plans Entry Level
NBN - Private Fibre
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
Lightning Broadband and Superloop NBN50 plans (50Mbps download speed)
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Everyday internet
NBN - Private Fibre
50 Mb/s
Unlimited data
|
$85/mth
$65 for first 6 months |
Go to site |
|
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Everyday Internet
NBN - Private Fibre
50 Mb/s
Unlimited data
|
$85/mth
$65 for first 6 months |
Go to site |
|
|
Everyday Internet
NBN - Private Fibre
50 Mb/s
Unlimited data
|
$85/mth
$65 for first 6 months |
Go to site |
|
|
Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85/mth
$65 for first 6 months |
Go to site |
|
|
Fixed Wireless Plus
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$89/mth
$75 for first 6 months |
Go to site |
|
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Everyday Internet
NBN - Private Fibre
50 Mb/s
Unlimited data
|
$89/mth | Go to site |
Lightning Broadband and Superloop Ultrafast plans (>100Mbps download speed)
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Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$69 for first 6 months |
Go to site |
|
|
Most Popular Plan
NBN - Private Fibre
500 Mb/s
Unlimited data
|
$95/mth
$69 for first 6 months |
Go to site |
|
|
Most Popular Plan
NBN - Private Fibre
500 Mb/s
Unlimited data
|
$95/mth
$69 for first 6 months |
Go to site |
|
|
Home Fast
NBN - Fixed Wireless
90 Mb/s
Unlimited data
|
$95/mth
$79 for first 6 months |
Go to site |
|
|
most popular plan
NBN - Private Fibre
500 Mb/s
Unlimited data
|
$95/mth
$69 for first 6 months |
Go to site |
|
|
Entertainment Plus
NBN - Private Fibre
750 Mb/s
Unlimited data
|
$104/mth
$75 for first 6 months |
Go to site |
|
|
Entertainment Plus
NBN - Private Fibre
750 Mb/s
Unlimited data
|
$104/mth
$75 for first 6 months |
Go to site |
|
|
Entertainment plus
NBN - Private Fibre
750 Mb/s
Unlimited data
|
$104/mth
$75 for first 6 months |
Go to site |
|
|
Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$104/mth
$75 for first 6 months |
Go to site |
|
|
Fixed Wireless Super Fast
NBN - Fixed Wireless
120 Mb/s
Unlimited data
|
$105/mth
$89 for first 6 months |
Go to site |
|
|
speed
NBN - Private Fibre
1000 Mb/s
Unlimited data
|
$109/mth
$85 for first 6 months |
Go to site |
|
|
Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
|
$109/mth
$79 for first 6 months |
Go to site |
|
|
Speed
NBN - Private Fibre
1000 Mb/s
Unlimited data
|
$109/mth
$85 for first 6 months |
Go to site |
|
|
Most Popular Plan
NBN - Private Fibre
100 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
|
Speed
NBN - Private Fibre
1000 Mb/s
Unlimited data
|
$109/mth
$85 for first 6 months |
Go to site |
|
|
Business Plus
NBN - Private Fibre
200 Mb/s
Unlimited data
|
$129/mth | Go to site |
|
|
Speed
NBN - Private Fibre
500 Mb/s
Unlimited data
|
$169/mth | Go to site |
Summary of Lightning Broadband and Superloop comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop rates higher overall than Lightning Broadband does.
- Recommended: Superloop is more highly recommended than Lightning Broadband.
- Reliability: Superloop rates higher for reliability than Lightning Broadband does.
- Customer Service: Superloop rates higher for customer service than Lightning Broadband does.
- Value for Money: Superloop rates higher for value for money than Lightning Broadband does.
- Technical Support: Superloop rates higher for technical support than Lightning Broadband does.
How to decide between Lightning Broadband and Superloop? - next steps
- Read reviews of Lightning Broadband and Superloop to see what people think of these companies
- Visit the website of each company and do some of your own research - Lightning Broadband and Superloop
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Lightning Broadband vs Superloop
Is Lightning Broadband better than Superloop?
Superloop has 18 verified reviews on Oz Broadband Reviews and an overall rating of 4.4 out of 5. Lightning Broadband has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Lightning Broadband or Superloop?
Lightning Broadband's cheapest NBN50 plan is the Everyday Internet at $65/month intro for 6 months, then $85/month. Superloop's cheapest NBN50 plan is the Extra Value at $65/month intro for 6 months, then $85/month.
What plans do Lightning Broadband and Superloop offer?
Lightning Broadband offers 20 NBN plans. Superloop offers 8 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Lightning Broadband and Superloop's call centres?
Lightning Broadband's customer support is based in Melbourne. Superloop's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Lightning Broadband to Superloop (or Superloop to Lightning Broadband)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Superloop
I haven't had any issues with my internet and only one time I had a technician come out, due to a wire being dislodged when moving. No other issues…
Still the best most reliable provider i have had
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