Is Optus better than Pentanet?

Optus has 10 verified reviews on Oz Broadband Reviews and an overall rating of 3.9 out of 5. Pentanet has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.

Which is cheaper for NBN50, Optus or Pentanet?

Optus's cheapest NBN50 plan is the Everyday at $95/month ongoing. Pentanet's cheapest NBN50 plan is the nbn 50/20 at $89/month ongoing. Pentanet is cheaper on the ongoing price after any intro period ends.

What plans do Optus and Pentanet offer?

Optus offers 5 NBN plans and 4 wireless plans. Pentanet offers 17 NBN plans. See the full plan tables above for prices, speeds and data limits.

Where are Optus and Pentanet's call centres?

Optus's customer support is based in Australia, India and the Philippines. Pentanet's customer support is based in Perth. Call centre location can affect support hours and accent comprehension if onshore support is important to you.

How do I switch from Optus to Pentanet (or Pentanet to Optus)?

Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.

Optus vs Pentanet - Which is the best NBN internet provider?

Optus is a major national player, often praised by customers for its reliable setup and comprehensive packages for families, though some reviews mention frustrating customer service and occasional dropouts. Pentanet, on the other hand, is a smaller, Perth-based provider, typically appealing to those seeking a more premium, localised service. Choosing between Optus and Pentanet often comes down to whether you prioritise the broad reach and established infrastructure of a large telco or a potentially more tailored experience from a smaller, regionally focused organisation.

Optus and Pentanet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Optus and Pentanet internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Optus	Pentanet
About
	Optus is Australia's second-largest telco, owned by Singapore's Singtel. It sells nbn and 5G home internet, often bundled with mobile and entertainment, all backed by its own nationwide mobile network.	Pentanet is a Perth based ISP focused on Western Australia. Alongside nbn plans it runs its own fixed wireless network across the Perth metro area, which means addresses inside its footprint can sidestep FTTN copper entirely and pull faster speeds. Pentanet also offers Opticomm and 5G home internet. The brand has built a reputation locally for gamers and households after low latency.
	Go to Optus	Go to Pentanet
Overall Rating	3.9 Optus has a overall rating of 3.9 out of 5 based on 10 reviews. Optus is a good broadband internet provider according to our users.	[Not enough reviews]
Recommended	70% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider.	[Not enough reviews]
Reliability	4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability.	[Not enough reviews]
Customer Service	3.8 Optus's customer service is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for customer service.	[Not enough reviews]
Value for Money	3.9 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.9 out of 5 for value for money.	[Not enough reviews]
Technical Support	3.8 Optus's technical support is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for technical support.	[Not enough reviews]
Australian based technical support	No, Optus uses a mix of Australian based and overseas call centres for technical support.	[Not enough reviews]
Call Centre Location	Optus uses call centres based in Australia, India and Philippines.	[Not enough reviews]
Services Offered	Optus offers a range of broadband and internet related services including internet plans.	[Not enough reviews]
Cost of 25Mbps NBN Plan with unlimited data	Optus - Basic: 25Mbps, unlimited data for $79 per month.	Pentanet - nbn 25/10: 25Mbps, unlimited data for $79 per month.
Cost of 50Mbps NBN Plan with unlimited data	Optus - Everyday: 50Mbps, unlimited data for $95 per month.	Pentanet - nbn 50/20: 50Mbps, unlimited data for $89 per month.
Cost of wireless broadband plan	Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $59 per month.
Contact Details	Optus's phone number is: 1300 300 693 and website is: optus.com.au	Pentanet's phone number is: 08 6189 7100 and website is: pentanet.com.au
Read Reviews	Read reviews of Optus.	Read reviews of Pentanet.
	Go to Optus	Go to Pentanet

Optus and Pentanet NBN25 plans (25Mbps download speed)

	Basic NBN - Fixed Line 25 Mb/s Unlimited data	$79/mth	Go to site
	nbn 25/10 NBN - Fixed Line 25 Mb/s Unlimited data	$79/mth	Go to site

Optus and Pentanet NBN50 plans (50Mbps download speed)

nbn 50/20 NBN - Fixed Line 50 Mb/s Unlimited data	$89/mth	Go to site
Everyday NBN - Fixed Line 50 Mb/s Unlimited data	$95/mth	Go to site
nbn 50/20 NBN - Fixed Line 50 Mb/s Unlimited data	$97/mth	Go to site

Optus and Pentanet Ultrafast plans (>100Mbps download speed)

nbn 500/50 NBN - Fixed Line 500 Mb/s Unlimited data	$95/mth $76 for first 6 months	Go to site
nbn 100/20 NBN - Fixed Line 100 Mb/s Unlimited data	$95/mth $76 for first 6 months	Go to site
Power NBN - Fixed Wireless 120 Mb/s Unlimited data	$99/mth $49.5 for first 6 months	Go to site
Fast 100 NBN - Fixed Line 100 Mb/s Unlimited data	$99/mth $79 for first 12 months	Go to site
Fast 500 NBN - Fixed Line 500 Mb/s Unlimited data	$99/mth $79 for first 12 months	Go to site
nbn 100/20 NBN - Fixed Line 100 Mb/s Unlimited data	$105/mth $84 for first 6 months	Go to site
nbn 500/50 NBN - Fixed Line 500 Mb/s Unlimited data	$105/mth $84 for first 6 months	Go to site
nbn 100/40 NBN - Fixed Line 100 Mb/s Unlimited data	$105/mth $84 for first 6 months	Go to site
Performance NBN - Fixed Wireless 200 Mb/s Unlimited data	$109/mth $54.5 for first 6 months	Go to site
nbn 250/100 NBN - Fixed Line 250 Mb/s Unlimited data	$109/mth $87.2 for first 6 months	Go to site
nbn 100/40 NBN - Fixed Line 100 Mb/s Unlimited data	$115/mth $92 for first 6 months	Go to site
nbn 750/50 NBN - Fixed Line 750 Mb/s Unlimited data	$119/mth $95.2 for first 6 months	Go to site
nbn 1000/100 NBN - Fixed Line 1000 Mb/s Unlimited data	$129/mth $103.2 for first 6 months	Go to site
nbn 750/50 NBN - Fixed Line 750 Mb/s Unlimited data	$129/mth $103.2 for first 6 months	Go to site
Ultrafast NBN - Fixed Line 820 Mb/s Unlimited data	$129/mth $109 for first 12 months	Go to site
nbn 1000/100 NBN - Fixed Line 1000 Mb/s Unlimited data	$139/mth $111.2 for first 6 months	Go to site

Summary of Optus and Pentanet comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

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