Southern Phone vs Escapenet - Which is the best NBN internet provider?
Southern Phone and Escapenet both offer NBN plans, but they come from different corners of the market; Southern Phone is a community-owned telco focused on regional Australia, while Escapenet is a smaller, independent provider often praised in reviews for its personalised support. Southern Phone generally appeals to those seeking a no-frills, reliable service with a community benefit, on the other hand, Escapenet tends to suit users who value direct, responsive customer service over the absolute cheapest price.
Southern Phone and Escapenet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Southern Phone and Escapenet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Southern Phone | Escapenet |
|---|---|---|
| About |
 |
 |
| Southern Phone Company is owned by AGL and is one of the largest providers of fixed line, mobile and Internet communications services in regional Australia. | Australia broadband offer simple no fuss broadband plans. | |
| Go to Southern Phone | Go to Escapenet | |
| Overall Rating | [Not enough reviews] | [Not enough reviews] |
| Recommended | [Not enough reviews] | [Not enough reviews] |
| Reliability | [Not enough reviews] | [Not enough reviews] |
| Customer Service | [Not enough reviews] | [Not enough reviews] |
| Value for Money | [Not enough reviews] | [Not enough reviews] |
| Technical Support | [Not enough reviews] | [Not enough reviews] |
| Australian based technical support | [Not enough reviews] | [Not enough reviews] |
| Call Centre Location | [Not enough reviews] | [Not enough reviews] |
| Services Offered | [Not enough reviews] | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Southern Phone - Satellite Small: 25Mbps, unlimited data for $55 per month. Southern Phone - Basic: 25Mbps, unlimited data for $59 per month. |
Escapenet - Casual: 23Mbps, unlimited data for $65 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Southern Phone - Satellite Medium: 50Mbps, unlimited data for $70 per month. Southern Phone - Standard: 50Mbps, unlimited data for $79 per month. |
Escapenet - Basic: 48Mbps, unlimited data for $80 per month. |
| Cost of wireless broadband plan |
Southern Phone - Home Wireless (4G): 20Mbps, unlimited data for $60 per month. |
|
| Contact Details |
Southern Phone's phone number is: 13 14 64 and website is: southernphone.com.au |
Escapenet's phone number is: 1300 023 354 and website is: esc.net.au |
| Read Reviews | Read reviews of Southern Phone. | Read reviews of Escapenet. |
| Go to Southern Phone | Go to Escapenet |
Southern Phone and Escapenet NBN25 plans (25Mbps download speed)
|
Satellite Small
NBN - Sky Muster
25 Mb/s
Unlimited data
|
$55/mth | Go to site |
|
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$59/mth | Go to site |
|
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$59/mth
$45 for first 12 months |
Go to site |
|
Casual
NBN - Fixed Line
23 Mb/s
Unlimited data
|
$65/mth | Go to site |
Southern Phone and Escapenet NBN50 plans (50Mbps download speed)
|
|
Satellite Medium
NBN - Sky Muster
50 Mb/s
Unlimited data
|
$70/mth | Go to site |
|
|
Standard
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$79/mth | Go to site |
|
|
Standard
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$79/mth
$59 for first 12 months |
Go to site |
|
|
Basic
NBN - Fixed Line
48 Mb/s
Unlimited data
|
$80/mth | Go to site |
Southern Phone and Escapenet Ultrafast plans (>100Mbps download speed)
|
|
Fast X
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
|
Fast X
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
|
Homefast
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
860 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Satellite Large
NBN - Sky Muster
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
860 Mb/s
Unlimited data
|
$95/mth
$85 for first 12 months |
Go to site |
Summary of Southern Phone and Escapenet comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Escapenet rates higher overall than Southern Phone does.
- Recommended: Escapenet is more highly recommended than Southern Phone.
- Reliability: Southern Phone and Escapenet have pretty similar ratings for reliability.
- Customer Service: Escapenet rates higher for customer service than Southern Phone does.
- Value for Money: Escapenet rates higher for value for money than Southern Phone does.
- Technical Support: Escapenet rates higher for technical support than Southern Phone does.
How to decide between Southern Phone and Escapenet? - next steps
- Read reviews of Southern Phone and Escapenet to see what people think of these companies
- Visit the website of each company and do some of your own research - Southern Phone and Escapenet
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Southern Phone vs Escapenet
Is Southern Phone better than Escapenet?
Both Southern Phone and Escapenet have fewer than 5 verified reviews on Oz Broadband Reviews, so we don't yet show aggregate ratings. Compare plans and prices in the tables above, or read the individual reviews on each company's page.
Which is cheaper for NBN50, Southern Phone or Escapenet?
Southern Phone's cheapest NBN50 plan is the Standard at $59/month intro for 12 months, then $79/month. Escapenet's cheapest NBN50 plan is the Basic at $80/month ongoing. Southern Phone is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Southern Phone or Escapenet?
Escapenet scores 5.0 out of 5 on customer service vs Southern Phone's 3.7, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Southern Phone's call centre is based in Australia and Escapenet's is based in Australia.
What plans do Southern Phone and Escapenet offer?
Southern Phone offers 12 NBN plans and 1 wireless plan. Escapenet offers 4 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Southern Phone and Escapenet's call centres?
Southern Phone's customer support is based in Australia. Escapenet's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Southern Phone to Escapenet (or Escapenet to Southern Phone)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Southern Phone
Cost of NBN has increased. Not happy.
You get what you pay for. Customer service is ok once you get onto somebody. However, the whole online account platform is difficult to navigate. Had a…
About Escapenet
stable connection, good router provided - no TV subscription available
aussie call centre that offers fast speeds. would like it to be cheaper
Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.
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