Belong Reviews Belong broadband NBN reviews

4.2 Based on 7 Reviews in the last 24 months

86% of reviews would recommend Belong to a friend

Average customer review

Customer Service :
3.7
Tech Support :
3.9
Realibility :
4.7
Value :
4.4

About Belong Leave a Review

Web : belong.com.au

Services : NBN

Call centre location:

Phone :

Availability : Australia Wide

Belong is a broadband and mobile company that's owned entirely by Telstra and was founded in 2013. It recently got rid of phone support and now only offers online support.

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Belong NBN Plans

Name Typical Evening Speed Data Cost Favourite
Starter 30 Mbps Unlimited $55 / month
Starter no contract 30 Mbps Unlimited $60 / month
Standard 40 Mbps Unlimited $65 / month
Standard no contract 40 Mbps Unlimited $70 / month
Premium 80 Mbps Unlimited $95 / month
Show more NBN plans

Belong Broadband Reviews

Storm

  1. 31 March, 2021
  2. Lymington TAS
  3. NBN - Residential
  4. Simple starter plus plan
  5. $65 per month
  6. Activation : 5 weeks

Okay I guess

Price is competitive

Customer service is only via email, slow and unhelpful when needing assistance

Not a great service, now doesn't cover my area as a service provider as I moved and I still have to pay the plan out regardless. Would not recommend this service provider

Customer Rating

Customer Service:

1

Tech Support:

1

Relibility:

4

Value:

2

Recommend to a friend : no

Campbell

  1. 14 March, 2021
  2. Cooks Hill NSW
  3. NBN - Residential
  4. Campbell Martin
  5. $65 per month
  6. Activation : 1 week

Great value for money and internet speeds

Good value for money, was easy to set up, carbon neutral company

No contact number for issues

I'm really happy with my Belong plan. It's great value for money and the internet speeds have always been good. When my internet was down, a technician was sent quite quickly to come and check it out. The only negative I found was that there is no contact number to call if you have any troubles. This isn't a major issue as once you fill out the contact form on their website, they get in contact with you. Overall, I'm really happy with my internet plan from Belong, it's fast, cheap and reliable.

Customer Rating

Customer Service:

3

Tech Support:

5

Relibility:

5

Value:

5

Recommend to a friend : yes

Jess

  1. 12 March, 2021
  2. Jacana VIC
  3. NBN - Residential
  4. Standard Plus
  5. $65 per month
  6. Activation : < 1 week

Reliable Service, Decent Price

Reliable internet, Good Price, Good Speed

Cant think of any

Pretty happy with the service

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

5

Value:

5

Recommend to a friend : yes

Rebecca

  1. 12 March, 2021
  2. Millicent SA
  3. NBN - Residential
  4. Standard plus unlimited
  5. $65 per month
  6. Activation : 1 week

Great reliable broadband

Good value for money, easy set up

Limited plans to choose from

Extremely easy to sign up for online. Only a limited amount of plans to choose from. Easy set up and pretty reliable service.

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

5

Value:

5

Recommend to a friend : yes

Gough

  1. 10 March, 2021
  2. Newtown VIC
  3. NBN - Residential
  4. Standard plus
  5. $70 per month
  6. Activation : 2 weeks

No nonsense fast and reliable connection

Quick and easy to set up. No lock in contracts. If you do sign for 12 months you get 5 off each month.

First modem they sent out was DOA, Dead on Arrival. A quick call soon had it all sorted out. New modem was shipped out.

Moved into a new rental property and after a quick visit from the NBN technician was up and running pretty quickly. The first modem they sent out had a dead power pack. They shipped out a new modem and was soon back online with minimal down time. Fast reliable, unlimited internet. No complaints.

Customer Rating

Customer Service:

5

Tech Support:

5

Relibility:

5

Value:

5

Recommend to a friend : yes

Brad

  1. 10 March, 2021
  2. Randwick NSW
  3. NBN - Residential
  4. Unlimited Standard Plus
  5. $65 per month
  6. Activation : 2 weeks

It just works almost always

Good value competitive price for quality connection

Fault support was vague

Setup process was easy. Technician was punctual and helpful.
I've only had 1 noteworthy outage in 12 months. Their support was a bit vague - not sure if they did anything to fix it - but the service resumed after a few hours.
Most the time, it just works.
Speed is ok - could always be faster, but I haven't paid for the faster option, so hard to complain.

Customer Rating

Customer Service:

4

Tech Support:

3

Relibility:

4

Value:

4

Recommend to a friend : yes

Chris

  1. 4 March, 2021
  2. Melbourne VIC
  3. NBN - Residential
  4. Belong 255
  5. $55 per month
  6. Activation : 1 week

Reliable internet on a budget

Budget Friendly, Simple Setup, Easy to connect, Referral Program

No Phone Support

Belong has been a consistent and reliable connection for me for the past six months, needing a budget friendly option led me to choose belong and I haven't been disappointed. If you are looking for a connection you can just set and forget and you don't require phone support than I would recommend Belong.

Customer Rating

Customer Service:

3

Tech Support:

3

Relibility:

5

Value:

5

Recommend to a friend : yes

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