Belong vs Moose Mobile - Which is the best NBN internet provider?
Belong, owned by Telstra, generally delivers a reliable NBN connection, with customers often praising its stability for streaming and gaming, though recent price hikes and support issues are common complaints. Moose Mobile, on the other hand, is usually a more budget-friendly option, with its Economy plan often coming in cheaper than Belong's Starter. While Belong users appreciate its straightforward online account management, Moose Mobile often appeals to those prioritising lower monthly costs.
Belong and Moose Mobile are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Belong and Moose Mobile internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Belong | Moose Mobile |
|---|---|---|
| About |
 |
|
| Belong is a broadband and mobile company that's owned entirely by Telstra and was founded in 2013. It recently got rid of phone support and now only offers online support. | Moose Mobile is an Australian provider on the Optus network, best known for low-cost mobile plans, and also offers home and wireless broadband options. | |
| Go to Belong | Go to Moose Mobile | |
| Overall Rating |
3.3
Belong has a overall rating of 3.3 out of 5 based on 9 reviews. Belong is an ok broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 67% of people who have written reviews on this site would recommend Belong to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
3.4 Belong's reliability is rated as ok by our users. Belong has an overall rating of 3.4 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
3.3 Belong's customer service is rated as ok by our users. Belong has an overall rating of 3.3 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.4 Belong is rated as ok for value for money by our users. Belong has an overall rating of 3.4 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
3.1 Belong's technical support is rated as ok by our users. Belong has an overall rating of 3.1 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | Yes, Belong does have Australian based technical support. | [Not enough reviews] |
| Call Centre Location | Belong uses call centres based in Australia. | [Not enough reviews] |
| Services Offered | Belong offers a range of broadband and internet related services including NBN internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Belong - Starter: 25Mbps, unlimited data for $75 per month. |
Moose Mobile - Value: 25Mbps, unlimited data for $64.8 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Belong - Standard Plus: 50Mbps, unlimited data for $91 per month. |
Moose Mobile - Premium: 50Mbps, unlimited data for $83.8 per month. |
| Cost of wireless broadband plan |
Belong - Mobile Broadband 20GB (): 150Mbps, 20 GB for $20 per month. |
|
| Contact Details |
Belong's phone number is: 1300 235 656 and website is: belong.com.au |
Moose Mobile's phone number is: 1300 566 673 and website is: moosemobile.com.au |
| Read Reviews | Read reviews of Belong. | Read reviews of Moose Mobile. |
| Go to Belong | Go to Moose Mobile |
Belong and Moose Mobile NBN25 plans (25Mbps download speed)
|
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.8/mth
$44.8 for first 6 months |
Go to site |
|
Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$75/mth
$55 for first 6 months |
Go to site |
Belong and Moose Mobile NBN50 plans (50Mbps download speed)
|
|
Premium
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$83.8/mth
$59.8 for first 6 months |
Go to site |
|
|
Standard Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$91/mth
$65 for first 6 months |
Go to site |
Belong and Moose Mobile Ultrafast plans (>100Mbps download speed)
|
|
Elite
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$86.8/mth
$63.8 for first 6 months |
Go to site |
|
|
Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.8/mth
$63.8 for first 6 months |
Go to site |
|
|
Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$47 for first 2 months |
Go to site |
|
|
Premium
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth
$47 for first 2 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$110/mth
$55 for first 2 months |
Go to site |
Summary of Belong and Moose Mobile comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Moose Mobile rates higher overall than Belong does.
- Recommended: Moose Mobile is more highly recommended than Belong.
- Reliability: Moose Mobile rates higher for reliability than Belong does.
- Customer Service: Belong rates higher for customer service than Moose Mobile does.
- Value for Money: Belong rates higher for value for money than Moose Mobile does.
- Technical Support: Moose Mobile rates higher for technical support than Belong does.
How to decide between Belong and Moose Mobile? - next steps
- Read reviews of Belong and Moose Mobile to see what people think of these companies
- Visit the website of each company and do some of your own research - Belong and Moose Mobile
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Belong vs Moose Mobile
Is Belong better than Moose Mobile?
Belong has 9 verified reviews on Oz Broadband Reviews and an overall rating of 3.3 out of 5. Moose Mobile has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Belong or Moose Mobile?
Belong's cheapest NBN50 plan is the Standard Plus at $65/month intro for 6 months, then $91/month. Moose Mobile's cheapest NBN50 plan is the Premium at $59.80/month intro for 6 months, then $83.80/month. Moose Mobile is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Belong or Moose Mobile?
Belong scores 3.3 out of 5 on customer service vs Moose Mobile's 3.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Belong's call centre is based in Australia and Moose Mobile's is based in Australia.
What plans do Belong and Moose Mobile offer?
Belong offers 5 NBN plans and 3 wireless plans. Moose Mobile offers 4 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Belong and Moose Mobile's call centres?
Belong's customer support is based in Australia. Moose Mobile's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Belong to Moose Mobile (or Moose Mobile to Belong)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Belong
I’ve used Belong for several months and found the service reliable with consistent speeds suitable for streaming and work from home needs. Setup was…
it is a great company with relatively reasonable price
About Moose Mobile
We signed up for the Moose Mobile nbn plan after having used the Moose Mobile phone plans after over 5 years. The biggest positive is the quick customer…
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