Escapenet vs TPG - Which is the best NBN internet provider?
TPG is a well-known player in the Australian broadband market, often praised for its reliable connection and consistent speeds, though some customers have noted price increases over time. Escapenet, on the other hand, is a smaller, more budget-friendly option, with its cheapest NBN plan significantly less than TPG's. While TPG reviews highlight helpful customer service and easy setup, Escapenet appeals to those prioritising lower monthly costs. Ultimately, your choice between TPG and Escapenet will likely come down to whether you prioritise established reliability and support, or a more economical price point.
Escapenet and TPG are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Escapenet and TPG internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Escapenet | TPG |
|---|---|---|
| About |
 |
 |
| Escapenet is an Australian provider offering simple, no fuss broadband plans. | TPG is a long-running budget broadband brand that merged with Vodafone in 2020 to form TPG Telecom, now one of Australia's largest telco groups (it also owns iiNet). TPG-branded plans remain a low-cost way onto the nbn. | |
| Go to Escapenet | Go to TPG | |
| Overall Rating | [Not enough reviews] |
4
TPG has an overall rating of 4 out of 5 based on 15 reviews. TPG is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 87% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.1 TPG's reliability is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.1 TPG's customer service is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.7 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.7 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.1 TPG's technical support is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, TPG uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | TPG uses call centres based in Australia, India and Philippines. |
| Services Offered | [Not enough reviews] | TPG offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Escapenet - Casual: 23Mbps, unlimited data for $65 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Escapenet - Basic: 48Mbps, unlimited data for $80 per month. |
TPG - NBN50: 50Mbps, unlimited data for $84.99 per month. |
| Cost of wireless broadband plan |
TPG - 5G Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
Escapenet's phone number is: 1300 023 354 and website is: esc.net.au |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
| Read Reviews | Read reviews of Escapenet. | Read reviews of TPG. |
| Go to Escapenet | Go to TPG |
Escapenet and TPG NBN25 plans (25Mbps download speed)
|
Casual
NBN - Fixed Line
23 Mb/s
Unlimited data
|
$65/mth | Go to site |
Escapenet and TPG NBN50 plans (50Mbps download speed)
|
|
Basic
NBN - Fixed Line
48 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.99/mth
$64.99 for first 6 months |
Go to site |
Escapenet and TPG Ultrafast plans (>100Mbps download speed)
|
|
Homefast
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$64.99 for first 6 months |
Go to site |
Summary of Escapenet and TPG comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Escapenet rates higher overall than TPG does.
- Recommended: Escapenet is more highly recommended than TPG.
- Reliability: Escapenet and TPG have pretty similar ratings for reliability.
- Customer Service: Escapenet rates higher for customer service than TPG does.
- Value for Money: Escapenet rates higher for value for money than TPG does.
- Technical Support: Escapenet and TPG have pretty similar ratings in terms of technical support.
How to decide between Escapenet and TPG? - next steps
- Read reviews of Escapenet and TPG to see what people think of these companies
- Visit the website of each company and do some of your own research - Escapenet and TPG
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Escapenet vs TPG
Is Escapenet better than TPG?
TPG has 15 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Escapenet has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Escapenet or TPG?
Escapenet's cheapest NBN50 plan is the Basic at $80/month ongoing. TPG's cheapest NBN50 plan is the NBN50 at $64.99/month intro for 6 months, then $84.99/month. Escapenet is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Escapenet or TPG?
Escapenet scores 5.0 out of 5 on customer service vs TPG's 4.1, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Escapenet's call centre is based in Australia and TPG's is based in Australia, India and the Philippines.
What plans do Escapenet and TPG offer?
Escapenet offers 4 NBN plans. TPG offers 2 fibre plans, 2 wireless plans and 2 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Escapenet and TPG's call centres?
Escapenet's customer support is based in Australia. TPG's customer support is based in Australia, India and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Escapenet to TPG (or TPG to Escapenet)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Escapenet
stable connection, good router provided - no TV subscription available
aussie call centre that offers fast speeds. would like it to be cheaper
About TPG
the connection is so reliable. I have been with them for years.
Connecting and staying connected with TPG was easy, never had any outages or issues in 10 years. Getting download information is not simple though,…
Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.
Featured Plans
Write a review of your broadband company to go in our draw to win a $100 Amazon Gift Card!
More details here.
Add a review