Flip vs Exetel - Which is the best NBN internet provider?
Exetel and Flip represent two different approaches to NBN. Exetel is a long-standing independent provider, often reviewed well for its consistent speeds and no-frills service, appealing to those who prioritise performance over the absolute lowest price. Flip, on the other hand, is part of the larger Vocus Group and aims squarely at the budget-conscious, with reviews often highlighting its competitive pricing for basic NBN plans.
NBN plans from $80.00/mth · Partner
Flip and Exetel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Flip and Exetel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Flip | Exetel |
|---|---|---|
| About |
 |
 Partner |
| Flip is a budget nbn brand that has been around for several years and migrated its 26,000 customers onto Swoop infrastructure in early 2025. Plans cover nbn 25 through nbn 100, all unlimited, with low intro pricing. Flip is a value play, not a premium brand, and it suits households who want a working unlimited plan at the cheapest end of the market without being on a major telco. | Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | |
| Go to Flip | Go to Exetel | |
| Overall Rating | [Not enough reviews] |
4.3
Exetel has an overall rating of 4.3 out of 5 based on 6 reviews. Exetel is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 83% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4 Exetel's reliability is rated as very good by our users. Exetel has an overall rating of 4 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.7 Exetel's customer service is rated as excellent by our users. Exetel has an overall rating of 4.7 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
4 Exetel is rated as very good for value for money by our users. Exetel has an overall rating of 4 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.5 Exetel's technical support is rated as excellent by our users. Exetel has an overall rating of 4.5 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Exetel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Exetel uses call centres based in Australia and Sri Lanka. |
| Services Offered | [Not enough reviews] | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Flip - Premium: 25Mbps, unlimited data for $65.9 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Flip - Sky 100: 50Mbps, unlimited data for $79.9 per month. Flip - Family: 50Mbps, unlimited data for $84.9 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
Flip's phone number is: 1300 354 778 and website is: www.flip.com.au |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
| Read Reviews | Read reviews of Flip. | Read reviews of Exetel. |
| Go to Flip | Go to Exetel |
Flip and Exetel NBN25 plans (25Mbps download speed)
|
NBN 25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$59.9/mth
$44 for first 6 months |
Go to site |
|
|
Sky 25
NBN - Sky Muster
19 Mb/s
Unlimited data
|
$59.9/mth
$54 for first 6 months |
Go to site |
|
|
Premium
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$65.9/mth
$48 for first 6 months |
Go to site |
Flip and Exetel NBN50 plans (50Mbps download speed)
|
|
Sky 100
NBN - Sky Muster
50 Mb/s
Unlimited data
|
$79.9/mth
$74 for first 6 months |
Go to site |
|
|
NBN 50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$79.9/mth
$68 for first 6 months |
Go to site |
|
|
Family
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.9/mth
$68 for first 6 months |
Go to site |
Flip and Exetel Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Fast Speed
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$88.9/mth
$69 for first 6 months |
Go to site |
|
|
NBN 250
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$99.9/mth
$75 for first 6 months |
Go to site |
|
|
NBN 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$119.9/mth
$95 for first 6 months |
Go to site |
Summary of Flip and Exetel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Exetel rates higher overall than Flip does.
- Recommended: Exetel is more highly recommended than Flip.
- Reliability: Exetel rates higher for reliability than Flip does.
- Customer Service: Exetel rates higher for customer service than Flip does.
- Value for Money: Exetel rates higher for value for money than Flip does.
- Technical Support: Exetel rates higher for technical support than Flip does.
How to decide between Flip and Exetel? - next steps
- Read reviews of Flip and Exetel to see what people think of these companies
- Visit the website of each company and do some of your own research - Flip and Exetel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Flip vs Exetel
Is Flip better than Exetel?
Exetel has 6 verified reviews on Oz Broadband Reviews and an overall rating of 4.3 out of 5. Flip has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
What plans do Flip and Exetel offer?
Flip offers 10 NBN plans. Exetel offers 1 NBN plan. See the full plan tables above for prices, speeds and data limits.
Where are Flip and Exetel's call centres?
Flip's customer support is based in Australia. Exetel's customer support is based in Australia and Sri Lanka. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Flip to Exetel (or Exetel to Flip)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Exetel
I love the Exetel One NBN Plan. The value proposition is great, it's $80 a month offering 500/50 speeds. You have the ability to reduce the monthly…
Speed and reliability is good, never had any issues with service itself. One benefit that Exetel provides that I've not seen any other NBN provider…
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