Leaptel vs Superloop - Which is the best NBN internet provider?
Superloop is a well-established player, often praised for its consistent NBN speeds and reliable network performance, making it a solid choice for those prioritising stability. On the other hand, Leaptel is a smaller, more niche provider with a focus on personalised service, often appealing to users who prefer a direct, less corporate experience. Superloop customers frequently mention price increases after introductory offers, while Leaptel's smaller scale means a different kind of customer support experience.
NBN plans from $72.00/mth · Partner
Leaptel and Superloop are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Leaptel and Superloop internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Leaptel | Superloop |
|---|---|---|
| About |
 |
 Partner |
| Leaptel is a Melbourne-based ISP that sells NBN and Opticomm fibre plans with no lock-in contracts and unlimited data on every tier. The ACCC Measuring Broadband Australia reports 27 through 32 ranked Leaptel as the country's fastest 1Gbps NBN provider. Leaptel won the 2025 Telecommunications Industry Excellence Award for customer service and runs a Melbourne-based support team seven days a week. | Superloop is an ASX-listed Australian telco founded in 2014 by Bevan Slattery. It owns metropolitan fibre networks nationwide and runs its own fixed wireless service in parts of Adelaide, alongside nbn plans everywhere. Now one of the bigger challengers to the major telcos, it also owns Exetel. | |
| Go to Leaptel | Go to Superloop | |
| Overall Rating | [Not enough reviews] |
4.4
Superloop has an overall rating of 4.4 out of 5 based on 18 reviews. Superloop is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 89% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.6 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.6 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.2 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.2 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
4.2 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4.2 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.5 Superloop's technical support is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | Yes, Superloop does have Australian based technical support. |
| Call Centre Location | [Not enough reviews] | Superloop uses call centres based in Australia. |
| Services Offered | [Not enough reviews] | Superloop offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Superloop - Everyday: 25Mbps, unlimited data for $72 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Superloop - Extra Value: 50Mbps, unlimited data for $85 per month. Superloop - Fixed Wireless Plus: 50Mbps, unlimited data for $89 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
Leaptel's phone number is: 1300 205 327 and website is: leaptel.com.au |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
| Read Reviews | Read reviews of Leaptel. | Read reviews of Superloop. |
| Go to Leaptel | Go to Superloop |
Leaptel and Superloop NBN25 plans (25Mbps download speed)
|
Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72/mth
$45 for first 6 months |
Go to site |
Leaptel and Superloop NBN50 plans (50Mbps download speed)
|
|
Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85/mth
$65 for first 6 months |
Go to site |
|
|
Fixed Wireless Plus
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$89/mth
$75 for first 6 months |
Go to site |
Leaptel and Superloop Ultrafast plans (>100Mbps download speed)
|
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Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$69 for first 6 months |
Go to site |
|
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Home Fast
NBN - Fixed Wireless
90 Mb/s
Unlimited data
|
$95/mth
$79 for first 6 months |
Go to site |
|
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Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$104/mth
$75 for first 6 months |
Go to site |
|
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Fixed Wireless Super Fast
NBN - Fixed Wireless
120 Mb/s
Unlimited data
|
$105/mth
$89 for first 6 months |
Go to site |
|
|
Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
|
$109/mth
$79 for first 6 months |
Go to site |
Summary of Leaptel and Superloop comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Leaptel rates higher overall than Superloop does.
- Recommended: Leaptel is more highly recommended than Superloop.
- Reliability: Leaptel rates higher for reliability than Superloop does.
- Customer Service: Leaptel rates higher for customer service than Superloop does.
- Value for Money: Leaptel and Superloop have pretty similar ratings in terms of value for money.
- Technical Support: Leaptel rates higher for technical support than Superloop does.
How to decide between Leaptel and Superloop? - next steps
- Read reviews of Leaptel and Superloop to see what people think of these companies
- Visit the website of each company and do some of your own research - Leaptel and Superloop
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Leaptel vs Superloop
Is Leaptel better than Superloop?
Superloop has 18 verified reviews on Oz Broadband Reviews and an overall rating of 4.4 out of 5. Leaptel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Leaptel or Superloop?
Leaptel scores 5.0 out of 5 on customer service vs Superloop's 4.2, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Leaptel's call centre is based in Melbourne and Australia and Superloop's is based in Australia.
What plans do Leaptel and Superloop offer?
Leaptel offers no plans currently listed on Oz Broadband Reviews. Superloop offers 8 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Leaptel and Superloop's call centres?
Leaptel's customer support is based in Melbourne and Australia. Superloop's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Leaptel to Superloop (or Superloop to Leaptel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Leaptel
Clear understandable language, polite and dont faff about
Easy to connect and speeds as advertised.
About Superloop
I haven't had any issues with my internet and only one time I had a technician come out, due to a wire being dislodged when moving. No other issues…
Still the best most reliable provider i have had
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