Leaptel vs TPG - Which is the best NBN internet provider?
TPG is a well-known player in the Aussie broadband market, often praised by reviewers for reliable connections and competitive pricing, making it a solid choice for many households. On the other hand, Leaptel is a smaller, more niche provider, and while we don't have enough reviews to form a strong consensus yet, it generally targets users looking for more personalised service. TPG users sometimes report price increases and occasional peak hour slowdowns, while Leaptel aims to offer a different kind of experience. This comparison will help you see how these two stack up.
Leaptel and TPG are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Leaptel and TPG internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Leaptel | TPG |
|---|---|---|
| About |
 |
 |
| Leaptel is a Melbourne-based ISP that sells NBN and Opticomm fibre plans with no lock-in contracts and unlimited data on every tier. The ACCC Measuring Broadband Australia reports 27 through 32 ranked Leaptel as the country's fastest 1Gbps NBN provider. Leaptel won the 2025 Telecommunications Industry Excellence Award for customer service and runs a Melbourne-based support team seven days a week. | TPG is a long-running budget broadband brand that merged with Vodafone in 2020 to form TPG Telecom, now one of Australia's largest telco groups (it also owns iiNet). TPG-branded plans remain a low-cost way onto the nbn. | |
| Go to Leaptel | Go to TPG | |
| Overall Rating | [Not enough reviews] |
4
TPG has an overall rating of 4 out of 5 based on 15 reviews. TPG is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 87% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.1 TPG's reliability is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.1 TPG's customer service is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.7 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.7 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.1 TPG's technical support is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, TPG uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | TPG uses call centres based in Australia, India and Philippines. |
| Services Offered | [Not enough reviews] | TPG offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data | ||
| Cost of 50Mbps NBN Plan with unlimited data |
TPG - NBN50: 50Mbps, unlimited data for $84.99 per month. |
|
| Cost of wireless broadband plan |
TPG - 5G Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
Leaptel's phone number is: 1300 205 327 and website is: leaptel.com.au |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
| Read Reviews | Read reviews of Leaptel. | Read reviews of TPG. |
| Go to Leaptel | Go to TPG |
Leaptel and TPG NBN25 plans (25Mbps download speed)
Leaptel and TPG NBN50 plans (50Mbps download speed)
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.99/mth
$64.99 for first 6 months |
Go to site |
Leaptel and TPG Ultrafast plans (>100Mbps download speed)
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$64.99 for first 6 months |
Go to site |
Summary of Leaptel and TPG comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Leaptel rates higher overall than TPG does.
- Recommended: Leaptel is more highly recommended than TPG.
- Reliability: Leaptel rates higher for reliability than TPG does.
- Customer Service: Leaptel rates higher for customer service than TPG does.
- Value for Money: Leaptel rates higher for value for money than TPG does.
- Technical Support: Leaptel rates higher for technical support than TPG does.
How to decide between Leaptel and TPG? - next steps
- Read reviews of Leaptel and TPG to see what people think of these companies
- Visit the website of each company and do some of your own research - Leaptel and TPG
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Leaptel vs TPG
Is Leaptel better than TPG?
TPG has 15 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Leaptel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Leaptel or TPG?
Leaptel scores 5.0 out of 5 on customer service vs TPG's 4.1, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Leaptel's call centre is based in Melbourne and Australia and TPG's is based in Australia, India and the Philippines.
What plans do Leaptel and TPG offer?
Leaptel offers no plans currently listed on Oz Broadband Reviews. TPG offers 2 wireless plans, 2 NBN plans and 2 fibre plans. See the full plan tables above for prices, speeds and data limits.
Where are Leaptel and TPG's call centres?
Leaptel's customer support is based in Melbourne and Australia. TPG's customer support is based in Australia, India and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Leaptel to TPG (or TPG to Leaptel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Leaptel
Clear understandable language, polite and dont faff about
Easy to connect and speeds as advertised.
About TPG
the connection is so reliable. I have been with them for years.
Connecting and staying connected with TPG was easy, never had any outages or issues in 10 years. Getting download information is not simple though,…
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