Moose Mobile vs Optus: Which is the best NBN provider?
Updated 19 August 2026. Plan prices on this page pull live from our database. Ratings are from 14 first-person reviewer ratings (Moose Mobile 1, Optus 13).
Optus is a major player, offering comprehensive plans often praised for reliable setup and connection, especially for families, though some customers report frustrating customer service and occasional dropouts. Moose Mobile, on the other hand, is a smaller, value-focused provider, generally appealing to those seeking a more budget-friendly NBN option. This comparison helps you weigh Optus's broader offerings against Moose Mobile's emphasis on affordability.
Moose Mobile and Optus are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Moose Mobile and Optus internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Moose Mobile | Optus |
|---|---|---|
| About |
|
 |
| Moose Mobile is an Australian provider on the Optus network, best known for low-cost mobile plans, and also offers home and wireless broadband options. | Optus is Australia's second-largest telco, owned by Singapore's Singtel. It sells nbn and 5G home internet, often bundled with mobile and entertainment, all backed by its own nationwide mobile network. | |
| Go to Moose Mobile | Go to Optus | |
| Overall Rating | [Not enough reviews] |
4.1
Optus has an overall rating of 4.1 out of 5 based on 13 reviews. Optus is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 77% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.2 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.2 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.1 Optus's customer service is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.8 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.8 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.1 Optus's technical support is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Optus uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Optus uses call centres based in Australia, India and Philippines. |
| Services Offered | [Not enough reviews] | Optus offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Moose Mobile - Value: 25Mbps, unlimited data for $64.80 per month. |
Optus - Basic: 25Mbps, unlimited data for $83 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Moose Mobile - Premium: 50Mbps, unlimited data for $83.80 per month. |
Optus - Everyday: 50Mbps, unlimited data for $97 per month. |
| Cost of wireless broadband plan |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $59 per month. |
|
| Contact Details |
Moose Mobile's phone number is: 1300 566 673 and website is: moosemobile.com.au |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
| Read Reviews | Read reviews of Moose Mobile. | Read reviews of Optus. |
| Go to Moose Mobile | Go to Optus |
Moose Mobile and Optus NBN25 plans (25Mbps download speed)
|
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.80/mth | Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$83/mth
$73 for first 12 months |
Go to site |
Moose Mobile and Optus NBN50 plans (50Mbps download speed)
|
|
Premium
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$83.80/mth | Go to site |
|
|
Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$97/mth
$87 for first 12 months |
Go to site |
Moose Mobile and Optus Ultrafast plans (>100Mbps download speed)
|
|
Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.80/mth
$63.80 for first 6 months |
Go to site |
|
|
Elite
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$86.80/mth
$63.80 for first 6 months |
Go to site |
|
|
Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 12 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$129/mth
$119 for first 12 months |
Go to site |
Summary of Moose Mobile and Optus comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Moose Mobile and Optus have pretty similiar ratings overall.
- Recommended: Moose Mobile is more highly recommended than Optus.
- Reliability: Moose Mobile and Optus have pretty similar ratings for reliability.
- Customer Service: Optus rates higher for customer service than Moose Mobile does.
- Value for Money: Moose Mobile rates higher for value for money than Optus does.
- Technical Support: Moose Mobile and Optus have pretty similar ratings in terms of technical support.
How to decide between Moose Mobile and Optus? - next steps
- Read reviews of Moose Mobile and Optus to see what people think of these companies
- Visit the website of each company and do some of your own research - Moose Mobile and Optus
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Moose Mobile vs Optus
Is Moose Mobile better than Optus?
Optus has 13 verified reviews on Oz Broadband Reviews and an overall rating of 4.1 out of 5. Moose Mobile has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Moose Mobile or Optus?
Moose Mobile's cheapest NBN50 plan is the Premium at $83.80/month ongoing. Optus's cheapest NBN50 plan is the Everyday at $87/month intro for 12 months, then $97/month. Moose Mobile is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Moose Mobile or Optus?
Optus scores 4.1 out of 5 on customer service vs Moose Mobile's 3.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Moose Mobile's call centre is based in Australia and Optus's is based in Australia, India and the Philippines.
What plans do Moose Mobile and Optus offer?
Moose Mobile offers 4 NBN plans. Optus offers 5 wireless plans and 4 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Moose Mobile and Optus's call centres?
Moose Mobile's customer support is based in Australia. Optus's customer support is based in Australia, India and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Moose Mobile to Optus (or Optus to Moose Mobile)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Moose Mobile
We signed up for the Moose Mobile nbn plan after having used the Moose Mobile phone plans after over 5 years. The biggest positive is the quick customer…
About Optus
When reaching out for actual tech support, they'll treat you like you know nothing and make you go through the whole rigmarole of rudimentary…
Occasional drop outs quite annoying. Pricing is making us consider another provider on the telco network
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