Neptune vs Aussie Broadband - Which is the best NBN internet provider?
NBN plans from $73.00/mth · Partner
Neptune and Aussie Broadband are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Neptune and Aussie Broadband internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Neptune | Aussie Broadband |
|---|---|---|
| About |
 |
 Partner |
| Neptune Internet is an Australian nbn provider built to shake up the traditional home internet market. Every plan is no lock-in with unlimited data, a free public static IP, and an integrated WireGuard VPN, backed by Australian-based support. Plans run from nbn 25 right up to multi-gigabit 2000/500 speeds. | Aussie Broadband started in Morwell, regional Victoria, in 2003 and is now one of the country's largest independent providers, ASX-listed since 2020. It runs its own network with all support based in Australia, which is a big part of its reputation for service. | |
| Go to Neptune | Go to Aussie Broadband | |
| Overall Rating | [Not enough reviews] |
4.5
Aussie Broadband has an overall rating of 4.5 out of 5 based on 19 reviews. Aussie Broadband is an excellent broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 95% of people who have written reviews on this site would recommend Aussie Broadband to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.4 Aussie Broadband's reliability is rated as very good by our users. Aussie Broadband has an overall rating of 4.4 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.9 Aussie Broadband's customer service is rated as excellent by our users. Aussie Broadband has an overall rating of 4.9 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
4 Aussie Broadband is rated as very good for value for money by our users. Aussie Broadband has an overall rating of 4 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.8 Aussie Broadband's technical support is rated as excellent by our users. Aussie Broadband has an overall rating of 4.8 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | Yes, Aussie Broadband does have Australian based technical support. |
| Call Centre Location | [Not enough reviews] | Aussie Broadband uses call centres based in Australia. |
| Services Offered | [Not enough reviews] | Aussie Broadband offers a range of broadband and internet related services including NBN and 4G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Neptune - NBN 25 (25/10): 25Mbps, unlimited data for $55 per month. Neptune - Fixed Wireless (25/5): 25Mbps, unlimited data for $65 per month. |
Aussie Broadband - Basic Plus - nbn 25/10: 25Mbps, unlimited data for $79 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Neptune - NBN 50 (50/20): 50Mbps, unlimited data for $80 per month. |
Aussie Broadband - Value - nbn 50/20: 50Mbps, unlimited data for $93 per month. |
| Cost of wireless broadband plan |
Aussie Broadband - Regular 25GB (): 100Mbps, unlimited data for $25 per month. |
|
| Contact Details |
Neptune's phone number is: 1800 868 508 and website is: neptune.net.au |
Aussie Broadband's phone number is: 1300 880 905 and website is: aussiebroadband.com.au |
| Read Reviews | Read reviews of Neptune. | Read reviews of Aussie Broadband. |
| Go to Neptune | Go to Aussie Broadband |
Neptune and Aussie Broadband NBN25 plans (25Mbps download speed)
|
NBN 25 (25/10)
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$55/mth | Go to site |
|
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Fixed Wireless (25/5)
NBN - Fixed Wireless
25 Mb/s
Unlimited data
|
$65/mth | Go to site |
|
Basic Plus - nbn 25/10
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
Neptune and Aussie Broadband NBN50 plans (50Mbps download speed)
|
|
NBN 50 (50/20)
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
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Value - nbn 50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$93/mth | Go to site |
Neptune and Aussie Broadband Ultrafast plans (>100Mbps download speed)
|
|
NBN 500 (500/50)
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$85/mth | Go to site |
|
|
NBN 100 (100/20)
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$85/mth | Go to site |
|
|
Fixed Wireless Plus - nbn 100/20
NBN - Fixed Wireless
100 Mb/s
Unlimited data
|
$93/mth | Go to site |
|
|
NBN Superfast (750/50)
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
NBN 100 (100/40)
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Fixed Wireless Fast - nbn 250/20
NBN - Fixed Wireless
250 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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Fast Fibre - nbn 500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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Fast - nbn 100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
NBN 1000 (1000/100)
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
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Fast plus - nbn 100/40
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
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Superfast Pro - nbn 250/100
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
|
NBN 250 (250/100)
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
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Superfast Fibre - nbn 750/50
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth | Go to site |
|
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Fixed Wireless Superfast - nbn 400/40
NBN - Fixed Wireless
400 Mb/s
Unlimited data
|
$119/mth | Go to site |
|
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Ultrafast Fibre - nbn 1000/100
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$129/mth | Go to site |
|
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NBN 500 FTTP (500/200)
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
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Turbofast Pro - nbn 500/200
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
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NBN 1000 (1000/400)
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$150/mth | Go to site |
|
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Ultrafast Pro - nbn 1000/400
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$150/mth | Go to site |
|
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NBN 2000 (2000/100)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$175/mth | Go to site |
|
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NBN 2000 (2000/200)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$175/mth | Go to site |
|
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Hyperfast HFC - nbn 2000/100
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$189/mth | Go to site |
|
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Hyperfast - nbn 2000/200
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$189/mth | Go to site |
|
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Hyperfast Pro - nbn 2000/500
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$220/mth | Go to site |
|
|
NBN 2000 (2000/500)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$235/mth | Go to site |
Summary of Neptune and Aussie Broadband comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Neptune rates higher overall than Aussie Broadband does.
- Recommended: Neptune and Aussie Broadband are recommended about the same.
- Reliability: Neptune rates higher for reliability than Aussie Broadband does.
- Customer Service: Neptune and Aussie Broadband have pretty similar ratings for customer service.
- Value for Money: Neptune rates higher for value for money than Aussie Broadband does.
- Technical Support: Neptune and Aussie Broadband have pretty similar ratings in terms of technical support.
How to decide between Neptune and Aussie Broadband? - next steps
- Read reviews of Neptune and Aussie Broadband to see what people think of these companies
- Visit the website of each company and do some of your own research - Neptune and Aussie Broadband
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Neptune vs Aussie Broadband
Is Neptune better than Aussie Broadband?
Aussie Broadband has 19 verified reviews on Oz Broadband Reviews and an overall rating of 4.5 out of 5. Neptune has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Neptune or Aussie Broadband?
Neptune's cheapest NBN50 plan is the NBN 50 (50/20) at $80/month ongoing. Aussie Broadband's cheapest NBN50 plan is the Value - nbn 50/20 at $93/month ongoing. Neptune is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Neptune or Aussie Broadband?
Neptune and Aussie Broadband score similarly on customer service, 5.0 vs 4.9 out of 5. Neither stands out from the other on this metric. If onshore support matters, Neptune's call centre is based in Australia and Aussie Broadband's is based in Australia.
What plans do Neptune and Aussie Broadband offer?
Neptune offers 14 NBN plans. Aussie Broadband offers 17 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Neptune and Aussie Broadband's call centres?
Neptune's customer support is based in Australia. Aussie Broadband's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Neptune to Aussie Broadband (or Aussie Broadband to Neptune)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Neptune
Technical self-service features are excellent. I can perform basic diagnostics, change speeds, and even secure my network with VPNs or DNS filtering.…
About Aussie Broadband
We have been with Aussie Broadband for 4+ years now, and they have been fantastic. I've called a few times with questions or wanting to upgrade, and the…
Still the same with a fantastic service and great price.
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