Neptune vs Telstra: Which is the best NBN provider?
Updated 7 October 2026. Plan prices on this page pull live from our database. Ratings are from 23 first-person reviewer ratings (Neptune 5, Telstra 18).
Neptune and Telstra are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Neptune and Telstra internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Neptune | Telstra |
|---|---|---|
| About |
 |
 |
| Go to Neptune | Go to Telstra | |
| Overall Rating |
5
Neptune has a overall rating of 5 out of 5 based on 5 reviews. Neptune is an excellent broadband internet provider according to our users. |
3.9
Telstra has an overall rating of 3.9 out of 5 based on 18 reviews. Telstra is a good broadband internet provider according to our users. |
| Recommended | 100% of people who have written reviews on this site would recommend Neptune to their friends as a broadband internet provider. | 94% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. |
| Reliability |
5 Neptune's reliability is rated as excellent by our users. Neptune has an overall rating of 5 out of 5 for reliability. |
4.3 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.3 out of 5 for reliability. |
| Customer Service |
5 Neptune's customer service is rated as excellent by our users. Neptune has an overall rating of 5 out of 5 for customer service. |
4.1 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4.1 out of 5 for customer service. |
| Value for Money |
5 Neptune is rated as excellent for value for money by our users. Neptune has an overall rating of 5 out of 5 for value for money. |
3.4 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.4 out of 5 for value for money. |
| Technical Support |
5 Neptune's technical support is rated as excellent by our users. Neptune has an overall rating of 5 out of 5 for technical support. |
3.9 Telstra's technical support is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for technical support. |
| Australian based technical support | Yes, Neptune does have Australian based technical support. | No, Telstra uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Neptune uses call centres based in Australia. | Telstra uses call centres based in Australia, Philippines and India. |
| Services Offered | Neptune offers a range of broadband and internet related services including NBN internet plans. | Telstra offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Neptune - nbn 25/10: 24Mbps, unlimited data for $60 per month. |
Telstra - Basic: 25Mbps, unlimited data for $89 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Neptune - nbn 100/20: 50Mbps, unlimited data for $80 per month. Neptune - nbn 50/20: 48Mbps, unlimited data for $85 per month. |
|
| Cost of wireless broadband plan |
Telstra - Basic 5G (5G): 22Mbps, unlimited data for $70 per month. |
|
| Contact Details |
Neptune's phone number is: 1800 868 508 and website is: neptune.net.au |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
| Read Reviews | Read reviews of Neptune. | Read reviews of Telstra. |
| Go to Neptune | Go to Telstra |
Neptune and Telstra NBN25 plans (25Mbps download speed)
|
nbn 25/10
NBN - Fixed Line
24 Mb/s
Unlimited data
|
$60/mth | Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$89/mth
$44.50 for first 2 months code PROMO |
Go to site |
Neptune and Telstra NBN50 plans (50Mbps download speed)
|
|
nbn 100/20
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
nbn 50/20
NBN - Fixed Line
48 Mb/s
Unlimited data
|
$85/mth | Go to site |
Neptune and Telstra Ultrafast plans (>100Mbps download speed)
|
|
nbn 500/50
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
nbn 100/20
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
nbn 100/40
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$49.50 for first 2 months code PROMO |
Go to site |
|
|
nbn 250/20
NBN - Fixed Wireless
125 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
nbn 750/50
NBN - Fixed Line
713 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
nbn 250/100
NBN - Fixed Line
238 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
nbn 250/100
NBN - Fixed Line
238 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
nbn 1000/100
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
nbn 400/40
NBN - Fixed Wireless
200 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$59.50 for first 2 months code PROMO |
Go to site |
|
|
nbn 500/200
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$120/mth | Go to site |
|
|
nbn 500/200
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$120/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
875 Mb/s
Unlimited data
|
$129/mth
$64.50 for first 2 months code PROMO |
Go to site |
|
|
nbn 1000/400
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$135/mth | Go to site |
|
|
nbn 1000/400
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$135/mth | Go to site |
|
|
nbn 2000/200
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$165/mth | Go to site |
|
|
nbn 2000/100
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$165/mth | Go to site |
|
|
nbn 2000/500
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$225/mth | Go to site |
|
|
nbn 2000/500
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$225/mth | Go to site |
Summary of Neptune and Telstra comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Neptune rates higher overall than Telstra does.
- Recommended: Neptune is more highly recommended than Telstra.
- Reliability: Neptune rates higher for reliability than Telstra does.
- Customer Service: Neptune rates higher for customer service than Telstra does.
- Value for Money: Neptune rates higher for value for money than Telstra does.
- Technical Support: Neptune rates higher for technical support than Telstra does.
How to decide between Neptune and Telstra? - next steps
- Read reviews of Neptune and Telstra to see what people think of these companies
- Visit the website of each company and do some of your own research - Neptune and Telstra
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Neptune vs Telstra
Is Neptune better than Telstra?
On Oz Broadband Reviews Neptune rates 5 out of 5 from 5 reviews and Telstra rates 3.9 from 18 reviews. On recommend-to-a-friend, 100% of Neptune reviewers said they'd recommend the provider, vs 94% for Telstra. On individual metrics, Neptune wins on reliability (5.0 vs 4.3) and customer service (5.0 vs 4.1) and value for money (5.0 vs 3.4) and tech support (5.0 vs 3.9). Read the full reviews above to form your own view.
Which is cheaper for NBN25, Neptune or Telstra?
Neptune's cheapest NBN25 plan is the nbn 25/10 at $60/month ongoing. Telstra's cheapest NBN25 plan is the Basic at $44.50/month intro for 2 months, then $89/month. Neptune is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Neptune or Telstra?
Neptune scores 5.0 out of 5 on customer service vs Telstra's 4.1, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Neptune's call centre is based in Australia and Telstra's is based in Australia, the Philippines and India.
What plans do Neptune and Telstra offer?
Neptune offers 21 NBN plans. Telstra offers 4 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Neptune and Telstra's call centres?
Neptune's customer support is based in Australia. Telstra's customer support is based in Australia, the Philippines and India. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Neptune to Telstra (or Telstra to Neptune)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Neptune
Static IP included as standard, Ad/content blocking with a tool named Atmosphere DNS (wish I had this when my kids were younger), reverse DNS including…
I’ve had a great experience with Neptune Internet. The service has been reliable and the customer support has been excellent whenever I’ve needed…
About Telstra
It is good enough for what I am looking for
Everything is much the same.
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