Neptune vs More: Which is the best NBN provider?
Updated 19 August 2026. Plan prices on this page pull live from our database. Ratings are from 8 first-person reviewer ratings (Neptune 3, More 5).
NBN plans from $80/mth · Partner
Neptune and More are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Neptune and More internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Neptune | More |
|---|---|---|
| About |
 |
Partner |
| Neptune Internet is an Australian nbn provider built to shake up the traditional home internet market. Every plan is no lock-in with unlimited data, a free public static IP, and an integrated WireGuard VPN, backed by Australian-based support. Plans run from nbn 25 right up to multi-gigabit 2000/500 speeds. | More is a Melbourne-based nbn and mobile provider launched in 2013 by brothers Andrew and Richard Branson (no relation to Virgin's Sir Richard), the same team behind Tangerine. Commonwealth Bank has held a stake since 2021, and CommBank customers can manage and pay for More straight from the banking app. | |
| Go to Neptune | Go to More | |
| Overall Rating | [Not enough reviews] |
4.4
More has an overall rating of 4.4 out of 5 based on 5 reviews. More is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 100% of people who have written reviews on this site would recommend More to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.4 More's reliability is rated as very good by our users. More has an overall rating of 4.4 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.6 More's customer service is rated as excellent by our users. More has an overall rating of 4.6 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
4.6 More is rated as excellent for value for money by our users. More has an overall rating of 4.6 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4 More's technical support is rated as very good by our users. More has an overall rating of 4 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | Yes, More does have Australian based technical support. |
| Call Centre Location | [Not enough reviews] | More uses call centres based in Australia. |
| Services Offered | [Not enough reviews] | More offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Neptune - nbn 25/10: 24Mbps, unlimited data for $60 per month. |
More - Value: 25Mbps, unlimited data for $80 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Neptune - nbn 100/20: 50Mbps, unlimited data for $80 per month. Neptune - nbn 50/20: 48Mbps, unlimited data for $85 per month. |
More - Value Plus: 50Mbps, unlimited data for $100 per month. |
| Cost of wireless broadband plan |
More - 100GB (5G): 150Mbps, 100 GB for $40 per month. |
|
| Contact Details |
Neptune's phone number is: 1800 868 508 and website is: neptune.net.au |
More's phone number is: 1800 733 368 and website is: more.com.au |
| Read Reviews | Read reviews of Neptune. | Read reviews of More. |
| Go to Neptune | Go to More |
Neptune and More NBN25 plans (25Mbps download speed)
|
nbn 25/10
NBN - Fixed Line
24 Mb/s
Unlimited data
|
$60/mth | Go to site |
|
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$80/mth | Go to site |
Neptune and More NBN50 plans (50Mbps download speed)
|
|
nbn 100/20
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
nbn 50/20
NBN - Fixed Line
48 Mb/s
Unlimited data
|
$85/mth | Go to site |
|
|
Value Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$100/mth | Go to site |
Neptune and More Ultrafast plans (>100Mbps download speed)
|
|
nbn 100/20
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
nbn 500/50
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
nbn 100/40
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
nbn 750/50
NBN - Fixed Line
713 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
nbn 250/20
NBN - Fixed Wireless
125 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
nbn 250/100
NBN - Fixed Line
238 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
nbn 250/100
NBN - Fixed Line
238 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
Fast Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
nbn 1000/100
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
nbn 400/40
NBN - Fixed Wireless
200 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
nbn 500/200
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$120/mth | Go to site |
|
|
nbn 500/200
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$120/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$125/mth | Go to site |
|
|
nbn 1000/400
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$135/mth | Go to site |
|
|
nbn 1000/400
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$135/mth | Go to site |
|
|
nbn 2000/100
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$165/mth | Go to site |
|
|
nbn 2000/200
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$165/mth | Go to site |
|
|
nbn 2000/500
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$225/mth | Go to site |
|
|
nbn 2000/500
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$225/mth | Go to site |
Summary of Neptune and More comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Neptune rates higher overall than More does.
- Recommended: Neptune and More are recommended about the same.
- Reliability: Neptune rates higher for reliability than More does.
- Customer Service: Neptune rates higher for customer service than More does.
- Value for Money: Neptune rates higher for value for money than More does.
- Technical Support: Neptune rates higher for technical support than More does.
How to decide between Neptune and More? - next steps
- Read reviews of Neptune and More to see what people think of these companies
- Visit the website of each company and do some of your own research - Neptune and More
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Neptune vs More
Is Neptune better than More?
More has 5 verified reviews on Oz Broadband Reviews and an overall rating of 4.4 out of 5. Neptune has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Neptune or More?
Neptune's cheapest NBN50 plan is the nbn 100/20 at $80/month ongoing. More's cheapest NBN50 plan is the Value Plus at $100/month ongoing. Neptune is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Neptune or More?
Neptune scores 5.0 out of 5 on customer service vs More's 4.6, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Neptune's call centre is based in Australia and More's is based in Australia.
What plans do Neptune and More offer?
Neptune offers 21 NBN plans. More offers 4 NBN plans and 2 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Neptune and More's call centres?
Neptune's customer support is based in Australia. More's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Neptune to More (or More to Neptune)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Neptune
I've never had need to call their service line, as everything has worked. Neptune offers sensible privacy-first defaults (CGNAT, DHCP, ...), but let…
Their philosophy isn’t to offer the absolute cheapest intro deal and hope that you don’t switch away. Instead they offer a reasonable price and good…
About More
Get decent deals when you are a CBA customer, speeds are ok but too often it's not stable but decent if you don't use for gaming
Overall they are a good company with good service, quick installation, good deal with commonwealth bank but took a long time to get connected to someone, 30min
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