OptusNet vs Exetel - Which is the best NBN internet provider?

OptusNet and Exetel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of OptusNet and Exetel internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	OptusNet	Exetel
About		Partner
	Optus is one of the largest telecos in Australia. They also offer TV plans packaged with their broadband plans.	Exetel has been around since the early 1990s and has continued to grow into one of Australia's largest independent broadband companies. It's still a family owned business and has over 240,000 customers in Australia.
	Go to OptusNet	Go to Exetel
Overall Rating	4 OptusNet has a overall rating of 4 out of 5 based on 10 reviews. OptusNet is a very good broadband internet provider according to our users.	4.2 Exetel has an overall rating of 4.2 out of 5 based on 8 reviews. Exetel is a very good broadband internet provider according to our users.
Recommended	80% of people who have written reviews on this site would recommend OptusNet to their friends as a broadband internet provider.	75% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider.
Reliability	4.1 OptusNet's reliability is rated as very good by our users. OptusNet has an overall rating of 4.1 out of 5 for reliability.	4 Exetel's reliability is rated as very good by our users. Exetel has an overall rating of 4 out of 5 for reliability.
Customer Service	3.9 OptusNet's customer service is rated as good by our users. OptusNet has an overall rating of 3.9 out of 5 for customer service.	4.4 Exetel's customer service is rated as very good by our users. Exetel has an overall rating of 4.4 out of 5 for customer service.
Value for Money	4.1 OptusNet is rated as very good for value for money by our users. OptusNet has an overall rating of 4.1 out of 5 for value for money.	4.1 Exetel is rated as very good for value for money by our users. Exetel has an overall rating of 4.1 out of 5 for value for money.
Technical Support	3.8 OptusNet's technical support is rated as good by our users. OptusNet has an overall rating of 3.8 out of 5 for technical support.	4.3 Exetel's technical support is rated as very good by our users. Exetel has an overall rating of 4.3 out of 5 for technical support.
Australian based technical support	No, OptusNet uses a mix of Australian based and overseas call centres for technical support.	No, Exetel uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location	OptusNet uses call centres based in Australia, India and Phillipines.	Exetel uses call centres based in Australia and Sri Lanka.
Services Offered	OptusNet offers a range of broadband and internet related services including internet plans.	Exetel offers a range of broadband and internet related services including NBN and 5G internet plans.
Cost of 25Mbps NBN Plan with unlimited data
Cost of 50Mbps NBN Plan with unlimited data
Cost of wireless broadband plan	OptusNet - Everday 5G (5G): 50Mbps, unlimited data for $69 per month.
Contact Details	OptusNet's phone number is: 1300 300 693 and website is: optus.com.au	Exetel's phone number is: 13 39 38 and website is: exetel.com.au
Read Reviews	Read reviews of OptusNet.	Read reviews of Exetel.
	Go to OptusNet	Go to Exetel

OptusNet and Exetel NBN25 plans (25Mbps download speed)

OptusNet and Exetel NBN50 plans (50Mbps download speed)

OptusNet and Exetel Ultrafast plans (>100Mbps download speed)

One Plan NBN 500 Mb/s Unlimited data	$80/mth	Go to site
Everyday Fast NBN 100 Mb/s Unlimited data	$99/mth $89 for first 6 months	Go to site
Family Entertainer Fast NBN 100 Mb/s Unlimited data	$120/mth $110 for first 6 months	Go to site

Summary of OptusNet and Exetel comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

Overall: OptusNet and Exetel have pretty similiar ratings overall.
Recommended: OptusNet is more highly recommended than Exetel.
Reliability: OptusNet and Exetel have pretty similar ratings for reliability.
Customer Service: Exetel rates higher for customer service than OptusNet does.
Value for Money: OptusNet and Exetel have pretty similar ratings in terms of value for money.
Technical Support: Exetel rates higher for technical support than OptusNet does.

How to decide between OptusNet and Exetel? - next steps

Read reviews of OptusNet and Exetel to see what people think of these companies
Read our detailed information on OptusNet and Exetel to answer all your questions and help you make an informed decision.
Visit the website of each company and do some of your own research - OptusNet and Exetel
Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.