Is Optus better than Lightning Broadband?

Optus has 10 verified reviews on Oz Broadband Reviews and an overall rating of 3.9 out of 5. Lightning Broadband has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.

Which is cheaper for NBN50, Optus or Lightning Broadband?

Optus's cheapest NBN50 plan is the Everyday at $95/month ongoing. Lightning Broadband's cheapest NBN50 plan is the Everyday Internet at $65/month intro for 6 months, then $85/month. Lightning Broadband is cheaper on the ongoing price after any intro period ends.

What plans do Optus and Lightning Broadband offer?

Optus offers 5 NBN plans and 4 wireless plans. Lightning Broadband offers 20 NBN plans. See the full plan tables above for prices, speeds and data limits.

Where are Optus and Lightning Broadband's call centres?

Optus's customer support is based in Australia, India and the Philippines. Lightning Broadband's customer support is based in Melbourne. Call centre location can affect support hours and accent comprehension if onshore support is important to you.

How do I switch from Optus to Lightning Broadband (or Lightning Broadband to Optus)?

Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.

Optus vs Lightning Broadband - Which is the best NBN internet provider?

Optus is a major player, offering comprehensive plans often praised for reliable setup and family-friendly connections, though some customers report frustrating customer service and occasional dropouts. Lightning Broadband, on the other hand, is a smaller, more specialised provider. Optus suits those wanting a big-name telco with broad offerings, while Lightning Broadband might appeal more to users seeking a focused internet experience.

Optus and Lightning Broadband are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Optus and Lightning Broadband internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Optus	Lightning Broadband
About
	Optus is Australia's second-largest telco, owned by Singapore's Singtel. It sells nbn and 5G home internet, often bundled with mobile and entertainment, all backed by its own nationwide mobile network.	Lightning Broadband runs its own fixed wireless and private fibre network across Melbourne, with plans up to 1000 Mbps for addresses inside the Lightning footprint. It sits alongside the nbn rather than reselling it, so customers in covered buildings get to bypass the FTTN/FTTB copper that would otherwise cap their speeds. Lightning is small and Melbourne specific but useful for residents of apartment blocks where its network is already wired in.
	Go to Optus	Go to Lightning Broadband
Overall Rating	3.9 Optus has a overall rating of 3.9 out of 5 based on 10 reviews. Optus is a good broadband internet provider according to our users.	[Not enough reviews]
Recommended	70% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider.	[Not enough reviews]
Reliability	4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability.	[Not enough reviews]
Customer Service	3.8 Optus's customer service is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for customer service.	[Not enough reviews]
Value for Money	3.9 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.9 out of 5 for value for money.	[Not enough reviews]
Technical Support	3.8 Optus's technical support is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for technical support.	[Not enough reviews]
Australian based technical support	No, Optus uses a mix of Australian based and overseas call centres for technical support.	[Not enough reviews]
Call Centre Location	Optus uses call centres based in Australia, India and Philippines.	[Not enough reviews]
Services Offered	Optus offers a range of broadband and internet related services including internet plans.	[Not enough reviews]
Cost of 25Mbps NBN Plan with unlimited data	Optus - Basic: 25Mbps, unlimited data for $79 per month.	Lightning Broadband - Entry level: 25Mbps, unlimited data for $72 per month. Lightning Broadband - Entry Level: 25Mbps, unlimited data for $72 per month. Lightning Broadband - Entry Level: 25Mbps, unlimited data for $72 per month.
Cost of 50Mbps NBN Plan with unlimited data	Optus - Everyday: 50Mbps, unlimited data for $95 per month.	Lightning Broadband - Everyday internet: 50Mbps, unlimited data for $85 per month. Lightning Broadband - Everyday Internet: 50Mbps, unlimited data for $85 per month. Lightning Broadband - Everyday Internet: 50Mbps, unlimited data for $85 per month.
Cost of wireless broadband plan	Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $59 per month.
Contact Details	Optus's phone number is: 1300 300 693 and website is: optus.com.au	Lightning Broadband's phone number is: 1300 477 525 and website is: lightningbroadband.com.au
Read Reviews	Read reviews of Optus.	Read reviews of Lightning Broadband.
	Go to Optus	Go to Lightning Broadband

Optus and Lightning Broadband NBN25 plans (25Mbps download speed)

Entry Level NBN - Private Fibre 25 Mb/s Unlimited data	$72/mth $45 for first 6 months	Go to site
Entry level NBN - Private Fibre 25 Mb/s Unlimited data	$72/mth $45 for first 6 months	Go to site
Entry Level NBN - Private Fibre 25 Mb/s Unlimited data	$72/mth $45 for first 6 months	Go to site
Basic NBN - Fixed Line 25 Mb/s Unlimited data	$79/mth	Go to site
Fibre Plans Entry Level NBN - Private Fibre 25 Mb/s Unlimited data	$79/mth	Go to site

Optus and Lightning Broadband NBN50 plans (50Mbps download speed)

Everyday internet NBN - Private Fibre 50 Mb/s Unlimited data	$85/mth $65 for first 6 months	Go to site
Everyday Internet NBN - Private Fibre 50 Mb/s Unlimited data	$85/mth $65 for first 6 months	Go to site
Everyday Internet NBN - Private Fibre 50 Mb/s Unlimited data	$85/mth $65 for first 6 months	Go to site
Everyday Internet NBN - Private Fibre 50 Mb/s Unlimited data	$89/mth	Go to site
Everyday NBN - Fixed Line 50 Mb/s Unlimited data	$95/mth	Go to site

Optus and Lightning Broadband Ultrafast plans (>100Mbps download speed)

Most Popular Plan NBN - Private Fibre 500 Mb/s Unlimited data	$95/mth $69 for first 6 months	Go to site
Most Popular Plan NBN - Private Fibre 500 Mb/s Unlimited data	$95/mth $69 for first 6 months	Go to site
most popular plan NBN - Private Fibre 500 Mb/s Unlimited data	$95/mth $69 for first 6 months	Go to site
Fast 100 NBN - Fixed Line 100 Mb/s Unlimited data	$99/mth $79 for first 12 months	Go to site
Fast 500 NBN - Fixed Line 500 Mb/s Unlimited data	$99/mth $79 for first 12 months	Go to site
Entertainment Plus NBN - Private Fibre 750 Mb/s Unlimited data	$104/mth $75 for first 6 months	Go to site
Entertainment Plus NBN - Private Fibre 750 Mb/s Unlimited data	$104/mth $75 for first 6 months	Go to site
Entertainment plus NBN - Private Fibre 750 Mb/s Unlimited data	$104/mth $75 for first 6 months	Go to site
speed NBN - Private Fibre 1000 Mb/s Unlimited data	$109/mth $85 for first 6 months	Go to site
Speed NBN - Private Fibre 1000 Mb/s Unlimited data	$109/mth $85 for first 6 months	Go to site
Most Popular Plan NBN - Private Fibre 100 Mb/s Unlimited data	$109/mth	Go to site
Speed NBN - Private Fibre 1000 Mb/s Unlimited data	$109/mth $85 for first 6 months	Go to site
Business Plus NBN - Private Fibre 200 Mb/s Unlimited data	$129/mth	Go to site
Ultrafast NBN - Fixed Line 820 Mb/s Unlimited data	$129/mth $109 for first 12 months	Go to site
Speed NBN - Private Fibre 500 Mb/s Unlimited data	$169/mth	Go to site

Summary of Optus and Lightning Broadband comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

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