Optus vs More: Which is the best NBN provider?
Updated 31 August 2026. Plan prices on this page pull live from our database. Ratings are from 19 first-person reviewer ratings (Optus 14, More 5).
Optus is a major telco offering reliable connections and easy setup, though some customers note price increases and customer service frustrations. More, on the other hand, is generally a cheaper option on entry level NBN plans and is well regarded for its stable speeds and value, particularly with Commonwealth Bank discounts. While More customers appreciate the service, some mention long waits for support. Ultimately, Optus suits those prioritising established reliability, while More appeals to those seeking strong value and performance.
NBN plans from $80/mth · Partner
Optus and More are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Optus and More internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Optus | More |
|---|---|---|
| About |
 |
Partner |
| Go to Optus | Go to More | |
| Overall Rating |
4
Optus has a overall rating of 4 out of 5 based on 14 reviews. Optus is a very good broadband internet provider according to our users. |
4.4
More has an overall rating of 4.4 out of 5 based on 5 reviews. More is a very good broadband internet provider according to our users. |
| Recommended | 71% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. | 100% of people who have written reviews on this site would recommend More to their friends as a broadband internet provider. |
| Reliability |
4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability. |
4.4 More's reliability is rated as very good by our users. More has an overall rating of 4.4 out of 5 for reliability. |
| Customer Service |
4.1 Optus's customer service is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for customer service. |
4.6 More's customer service is rated as excellent by our users. More has an overall rating of 4.6 out of 5 for customer service. |
| Value for Money |
3.6 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.6 out of 5 for value for money. |
4.6 More is rated as excellent for value for money by our users. More has an overall rating of 4.6 out of 5 for value for money. |
| Technical Support |
4 Optus's technical support is rated as very good by our users. Optus has an overall rating of 4 out of 5 for technical support. |
4 More's technical support is rated as very good by our users. More has an overall rating of 4 out of 5 for technical support. |
| Australian based technical support | No, Optus uses a mix of Australian based and overseas call centres for technical support. | Yes, More does have Australian based technical support. |
| Call Centre Location | Optus uses call centres based in Australia, India and Philippines. | More uses call centres based in Australia. |
| Services Offered | Optus offers a range of broadband and internet related services including internet plans. | More offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Optus - Basic: 25Mbps, unlimited data for $83 per month. |
More - Value: 25Mbps, unlimited data for $80 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Optus - Everyday: 50Mbps, unlimited data for $97 per month. |
More - Value Plus: 50Mbps, unlimited data for $100 per month. |
| Cost of wireless broadband plan |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $59 per month. |
More - 100GB (5G): 150Mbps, 100 GB for $40 per month. |
| Contact Details |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
More's phone number is: 1800 733 368 and website is: more.com.au |
| Read Reviews | Read reviews of Optus. | Read reviews of More. |
| Go to Optus | Go to More |
Optus and More NBN25 plans (25Mbps download speed)
|
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$83/mth
$73 for first 12 months |
Go to site |
Optus and More NBN50 plans (50Mbps download speed)
|
|
Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$97/mth
$87 for first 12 months |
Go to site |
|
|
Value Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$100/mth | Go to site |
Optus and More Ultrafast plans (>100Mbps download speed)
|
|
Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 12 months |
Go to site |
|
|
Fast Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$125/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$129/mth
$119 for first 12 months |
Go to site |
Summary of Optus and More comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: More rates higher overall than Optus does.
- Recommended: More is more highly recommended than Optus.
- Reliability: More rates higher for reliability than Optus does.
- Customer Service: More rates higher for customer service than Optus does.
- Value for Money: More rates higher for value for money than Optus does.
- Technical Support: Optus and More have pretty similar ratings in terms of technical support.
How to decide between Optus and More? - next steps
- Read reviews of Optus and More to see what people think of these companies
- Visit the website of each company and do some of your own research - Optus and More
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Optus vs More
Is Optus better than More?
On Oz Broadband Reviews Optus rates 4 out of 5 from 14 reviews and More rates 4.4 from 5 reviews. On recommend-to-a-friend, 100% of More reviewers said they'd recommend the provider, vs 71% for Optus. On individual metrics, More wins on reliability (4.4 vs 4.1) and customer service (4.6 vs 4.1) and value for money (4.6 vs 3.6). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Optus or More?
Optus's cheapest NBN50 plan is the Everyday at $87/month intro for 12 months, then $97/month. More's cheapest NBN50 plan is the Value Plus at $100/month ongoing. Optus is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Optus or More?
More scores 4.6 out of 5 on customer service vs Optus's 4.1, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Optus's call centre is based in Australia, India and the Philippines and More's is based in Australia.
What plans do Optus and More offer?
Optus offers 5 wireless plans and 4 NBN plans. More offers 4 NBN plans and 2 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Optus and More's call centres?
Optus's customer support is based in Australia, India and the Philippines. More's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Optus to More (or More to Optus)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Optus
Optus has changed in the past few years. It was great a few years ago but it’s really slow now.
When reaching out for actual tech support, they'll treat you like you know nothing and make you go through the whole rigmarole of rudimentary…
About More
Get decent deals when you are a CBA customer, speeds are ok but too often it's not stable but decent if you don't use for gaming
Overall they are a good company with good service, quick installation, good deal with commonwealth bank but took a long time to get connected to someone, 30min
Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.
Featured Plans
Write a review of your broadband company to go in our draw to win a $100 Amazon Gift Card!
Read the competition details and terms.
Add a review