Pentanet vs Exetel - Which is the best NBN internet provider?
Exetel and Pentanet offer two different takes on NBN, with Exetel generally being the budget-friendly choice that gets the job done for most users. Pentanet, on the other hand, is a Perth-based outfit known for its premium, locally supported service, often appealing to those willing to pay a bit more for that extra peace of mind. While Exetel reviews often highlight its competitive pricing, Pentanet users frequently praise its consistent performance and excellent customer care. This comparison will help you see which one lines up better with your priorities.
NBN plans from $80.00/mth · Partner
Pentanet and Exetel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Pentanet and Exetel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Pentanet | Exetel |
|---|---|---|
| About |
|
 Partner |
| Pentanet is a Perth based ISP focused on Western Australia. Alongside nbn plans it runs its own fixed wireless network across the Perth metro area, which means addresses inside its footprint can sidestep FTTN copper entirely and pull faster speeds. Pentanet also offers Opticomm and 5G home internet. The brand has built a reputation locally for gamers and households after low latency. | Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | |
| Go to Pentanet | Go to Exetel | |
| Overall Rating | [Not enough reviews] |
4.3
Exetel has an overall rating of 4.3 out of 5 based on 6 reviews. Exetel is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 83% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4 Exetel's reliability is rated as very good by our users. Exetel has an overall rating of 4 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.7 Exetel's customer service is rated as excellent by our users. Exetel has an overall rating of 4.7 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
4 Exetel is rated as very good for value for money by our users. Exetel has an overall rating of 4 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.5 Exetel's technical support is rated as excellent by our users. Exetel has an overall rating of 4.5 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Exetel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Exetel uses call centres based in Australia and Sri Lanka. |
| Services Offered | [Not enough reviews] | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Pentanet - nbn 25/10: 25Mbps, unlimited data for $79 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Pentanet - nbn 50/20: 50Mbps, unlimited data for $89 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
Pentanet's phone number is: 08 6189 7100 and website is: pentanet.com.au |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
| Read Reviews | Read reviews of Pentanet. | Read reviews of Exetel. |
| Go to Pentanet | Go to Exetel |
Pentanet and Exetel NBN25 plans (25Mbps download speed)
|
|
nbn 25/10
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
Pentanet and Exetel NBN50 plans (50Mbps download speed)
|
|
nbn 50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
|
nbn 50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$97/mth | Go to site |
Pentanet and Exetel Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
nbn 500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$76 for first 6 months |
Go to site |
|
|
nbn 100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth
$76 for first 6 months |
Go to site |
|
|
Power
NBN - Fixed Wireless
120 Mb/s
Unlimited data
|
$99/mth
$49.5 for first 6 months |
Go to site |
|
|
nbn 100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$105/mth
$84 for first 6 months |
Go to site |
|
|
nbn 500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$105/mth
$84 for first 6 months |
Go to site |
|
|
nbn 100/40
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$105/mth
$84 for first 6 months |
Go to site |
|
|
Performance
NBN - Fixed Wireless
200 Mb/s
Unlimited data
|
$109/mth
$54.5 for first 6 months |
Go to site |
|
|
nbn 250/100
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$109/mth
$87.2 for first 6 months |
Go to site |
|
|
nbn 100/40
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$115/mth
$92 for first 6 months |
Go to site |
|
|
nbn 750/50
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$95.2 for first 6 months |
Go to site |
|
|
nbn 1000/100
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$129/mth
$103.2 for first 6 months |
Go to site |
|
|
nbn 750/50
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$129/mth
$103.2 for first 6 months |
Go to site |
|
|
nbn 1000/100
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$139/mth
$111.2 for first 6 months |
Go to site |
Summary of Pentanet and Exetel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Exetel rates higher overall than Pentanet does.
- Recommended: Exetel is more highly recommended than Pentanet.
- Reliability: Exetel rates higher for reliability than Pentanet does.
- Customer Service: Exetel rates higher for customer service than Pentanet does.
- Value for Money: Exetel rates higher for value for money than Pentanet does.
- Technical Support: Exetel rates higher for technical support than Pentanet does.
How to decide between Pentanet and Exetel? - next steps
- Read reviews of Pentanet and Exetel to see what people think of these companies
- Visit the website of each company and do some of your own research - Pentanet and Exetel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Pentanet vs Exetel
Is Pentanet better than Exetel?
Exetel has 6 verified reviews on Oz Broadband Reviews and an overall rating of 4.3 out of 5. Pentanet has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
What plans do Pentanet and Exetel offer?
Pentanet offers 17 NBN plans. Exetel offers 1 NBN plan. See the full plan tables above for prices, speeds and data limits.
Where are Pentanet and Exetel's call centres?
Pentanet's customer support is based in Perth. Exetel's customer support is based in Australia and Sri Lanka. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Pentanet to Exetel (or Exetel to Pentanet)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Exetel
I love the Exetel One NBN Plan. The value proposition is great, it's $80 a month offering 500/50 speeds. You have the ability to reduce the monthly…
Speed and reliability is good, never had any issues with service itself. One benefit that Exetel provides that I've not seen any other NBN provider…
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