Southern Phone vs SpinTel - Which is the best NBN internet provider?
Southern Phone is a community-owned provider offering a broad range of NBN services, often praised in reviews for its local support and value, especially for regional customers. SpinTel, on the other hand, is a long-standing Australian telco known for competitive pricing and a no-frills approach to NBN, with customers frequently highlighting its reliable performance. Ultimately, Southern Phone might suit those prioritising Australian-based customer service, while SpinTel often appeals to those chasing a cheaper NBN plan.
Southern Phone and SpinTel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Southern Phone and SpinTel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Southern Phone | SpinTel |
|---|---|---|
| About |
 |
 |
| Southern Phone Company is owned by AGL and is one of the largest providers of fixed line, mobile and Internet communications services in regional Australia. | SpinTel has been operating since 1996 and is one of Australia's established independent providers, offering competitively priced nbn and mobile plans. | |
| Go to Southern Phone | Go to SpinTel | |
| Overall Rating | [Not enough reviews] | [Not enough reviews] |
| Recommended | [Not enough reviews] | [Not enough reviews] |
| Reliability | [Not enough reviews] | [Not enough reviews] |
| Customer Service | [Not enough reviews] | [Not enough reviews] |
| Value for Money | [Not enough reviews] | [Not enough reviews] |
| Technical Support | [Not enough reviews] | [Not enough reviews] |
| Australian based technical support | [Not enough reviews] | [Not enough reviews] |
| Call Centre Location | [Not enough reviews] | [Not enough reviews] |
| Services Offered | [Not enough reviews] | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Southern Phone - Satellite Small: 25Mbps, unlimited data for $55 per month. Southern Phone - Basic: 25Mbps, unlimited data for $59 per month. |
SpinTel - Home Starter: 25Mbps, unlimited data for $64.95 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Southern Phone - Satellite Medium: 50Mbps, unlimited data for $70 per month. Southern Phone - Standard: 50Mbps, unlimited data for $79 per month. |
|
| Cost of wireless broadband plan |
Southern Phone - Home Wireless (4G): 20Mbps, unlimited data for $60 per month. |
SpinTel - 4G Unlimited (4G): 25Mbps, unlimited data for $49.95 per month. |
| Contact Details |
Southern Phone's phone number is: 13 14 64 and website is: southernphone.com.au |
SpinTel's phone number is: 13 22 10 and website is: spintel.net.au |
| Read Reviews | Read reviews of Southern Phone. | Read reviews of SpinTel. |
| Go to Southern Phone | Go to SpinTel |
Southern Phone and SpinTel NBN25 plans (25Mbps download speed)
|
Satellite Small
NBN - Sky Muster
25 Mb/s
Unlimited data
|
$55/mth | Go to site |
|
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$59/mth | Go to site |
|
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$59/mth
$45 for first 12 months |
Go to site |
|
Home Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.95/mth
$39 for first 6 months |
Go to site |
Southern Phone and SpinTel NBN50 plans (50Mbps download speed)
|
|
Satellite Medium
NBN - Sky Muster
50 Mb/s
Unlimited data
|
$70/mth | Go to site |
|
|
Standard
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$79/mth | Go to site |
|
|
Standard
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$79/mth
$59 for first 12 months |
Go to site |
Southern Phone and SpinTel Ultrafast plans (>100Mbps download speed)
|
|
Home Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.95/mth
$76 for first 6 months |
Go to site |
|
|
Fast X
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
|
Fast X
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
860 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Satellite Large
NBN - Sky Muster
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
860 Mb/s
Unlimited data
|
$95/mth
$85 for first 12 months |
Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$99.95/mth
$89 for first 6 months |
Go to site |
Summary of Southern Phone and SpinTel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Southern Phone and SpinTel have pretty similiar ratings overall.
- Recommended: Southern Phone and SpinTel are recommended about the same.
- Reliability: Southern Phone rates higher for reliability than SpinTel does.
- Customer Service: Southern Phone and SpinTel have pretty similar ratings for customer service.
- Value for Money: SpinTel rates higher for value for money than Southern Phone does.
- Technical Support: SpinTel rates higher for technical support than Southern Phone does.
How to decide between Southern Phone and SpinTel? - next steps
- Read reviews of Southern Phone and SpinTel to see what people think of these companies
- Visit the website of each company and do some of your own research - Southern Phone and SpinTel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Southern Phone vs SpinTel
Is Southern Phone better than SpinTel?
Both Southern Phone and SpinTel have fewer than 5 verified reviews on Oz Broadband Reviews, so we don't yet show aggregate ratings. Compare plans and prices in the tables above, or read the individual reviews on each company's page.
Which is cheaper for NBN25, Southern Phone or SpinTel?
Southern Phone's cheapest NBN25 plan is the Basic at $45/month intro for 12 months, then $59/month. SpinTel's cheapest NBN25 plan is the Home Starter at $39/month intro for 6 months, then $64.95/month. Southern Phone is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Southern Phone or SpinTel?
Southern Phone and SpinTel score similarly on customer service, 3.7 vs 3.7 out of 5. Neither stands out from the other on this metric. If onshore support matters, Southern Phone's call centre is based in Australia and SpinTel's is based in Australia and the Philippines.
What plans do Southern Phone and SpinTel offer?
Southern Phone offers 12 NBN plans and 1 wireless plan. SpinTel offers 3 NBN plans and 2 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Southern Phone and SpinTel's call centres?
Southern Phone's customer support is based in Australia. SpinTel's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Southern Phone to SpinTel (or SpinTel to Southern Phone)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Southern Phone
Cost of NBN has increased. Not happy.
You get what you pay for. Customer service is ok once you get onto somebody. However, the whole online account platform is difficult to navigate. Had a…
About SpinTel
I chose the Spintel 50mbs NBN plan as it was the cheapest at the time and offered a discounted rate for 6 months. Initially my NBN was dropping out…
I've been using SpinTel NBN for a while now, and I'm really impressed. The service is reliable, and the speeds are consistent, which is great for…
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