SpinTel vs Optus - Which is the best NBN internet provider?
Optus is a major player with a focus on comprehensive packages and straightforward setup, often praised for reliable connections, though customers do report price increases and frustrating customer service experiences. SpinTel, on the other hand, generally offers more budget-friendly plans. This comparison will help you weigh Optus's established offering against SpinTel's value proposition.
SpinTel and Optus are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of SpinTel and Optus internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | SpinTel | Optus |
|---|---|---|
| About |
 |
 |
| SpinTel has been operating since 1996 and is one of Australia's established independent providers, offering competitively priced nbn and mobile plans. | Optus is Australia's second-largest telco, owned by Singapore's Singtel. It sells nbn and 5G home internet, often bundled with mobile and entertainment, all backed by its own nationwide mobile network. | |
| Go to SpinTel | Go to Optus | |
| Overall Rating |
3.8
SpinTel has a overall rating of 3.8 out of 5 based on 5 reviews. SpinTel is a good broadband internet provider according to our users. |
3.9
Optus has an overall rating of 3.9 out of 5 based on 10 reviews. Optus is a good broadband internet provider according to our users. |
| Recommended | 80% of people who have written reviews on this site would recommend SpinTel to their friends as a broadband internet provider. | 70% of people who have written reviews on this site would recommend Optus to their friends as a broadband internet provider. |
| Reliability |
3.8 SpinTel's reliability is rated as good by our users. SpinTel has an overall rating of 3.8 out of 5 for reliability. |
4.1 Optus's reliability is rated as very good by our users. Optus has an overall rating of 4.1 out of 5 for reliability. |
| Customer Service |
3.6 SpinTel's customer service is rated as good by our users. SpinTel has an overall rating of 3.6 out of 5 for customer service. |
3.8 Optus's customer service is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for customer service. |
| Value for Money |
3.6 SpinTel is rated as good for value for money by our users. SpinTel has an overall rating of 3.6 out of 5 for value for money. |
3.9 Optus is rated as good for value for money by our users. Optus has an overall rating of 3.9 out of 5 for value for money. |
| Technical Support |
4.2 SpinTel's technical support is rated as very good by our users. SpinTel has an overall rating of 4.2 out of 5 for technical support. |
3.8 Optus's technical support is rated as good by our users. Optus has an overall rating of 3.8 out of 5 for technical support. |
| Australian based technical support | No, SpinTel uses a mix of Australian based and overseas call centres for technical support. | No, Optus uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | SpinTel uses call centres based in Australia and Philippines. | Optus uses call centres based in Australia, India and Philippines. |
| Services Offered | SpinTel offers a range of broadband and internet related services including internet plans. | Optus offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
SpinTel - Home Starter: 25Mbps, unlimited data for $64.95 per month. |
Optus - Basic: 25Mbps, unlimited data for $79 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Optus - Everyday: 50Mbps, unlimited data for $95 per month. |
|
| Cost of wireless broadband plan |
SpinTel - 4G Unlimited (4G): 25Mbps, unlimited data for $49.95 per month. |
Optus - Everyday Basic 4G (4G): 14Mbps, unlimited data for $59 per month. |
| Contact Details |
SpinTel's phone number is: 13 22 10 and website is: spintel.net.au |
Optus's phone number is: 1300 300 693 and website is: optus.com.au |
| Read Reviews | Read reviews of SpinTel. | Read reviews of Optus. |
| Go to SpinTel | Go to Optus |
SpinTel and Optus NBN25 plans (25Mbps download speed)
|
Home Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.95/mth
$39 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
SpinTel and Optus NBN50 plans (50Mbps download speed)
|
|
Everyday
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
SpinTel and Optus Ultrafast plans (>100Mbps download speed)
|
|
Home Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.95/mth
$76 for first 6 months |
Go to site |
|
|
Fast 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$99/mth
$79 for first 12 months |
Go to site |
|
|
Fast 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$79 for first 12 months |
Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$99.95/mth
$89 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$129/mth
$109 for first 12 months |
Go to site |
Summary of SpinTel and Optus comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: SpinTel and Optus have pretty similiar ratings overall.
- Recommended: SpinTel is more highly recommended than Optus.
- Reliability: Optus rates higher for reliability than SpinTel does.
- Customer Service: SpinTel and Optus have pretty similar ratings for customer service.
- Value for Money: Optus rates higher for value for money than SpinTel does.
- Technical Support: SpinTel rates higher for technical support than Optus does.
How to decide between SpinTel and Optus? - next steps
- Read reviews of SpinTel and Optus to see what people think of these companies
- Visit the website of each company and do some of your own research - SpinTel and Optus
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about SpinTel vs Optus
Is SpinTel better than Optus?
On Oz Broadband Reviews SpinTel rates 3.8 out of 5 from 5 reviews and Optus rates 3.9 from 10 reviews. On recommend-to-a-friend, 80% of SpinTel reviewers said they'd recommend the provider, vs 70% for Optus. On individual metrics, SpinTel wins on tech support (4.2 vs 3.8). Read the full reviews above to form your own view.
Which is cheaper for NBN25, SpinTel or Optus?
SpinTel's cheapest NBN25 plan is the Home Starter at $39/month intro for 6 months, then $64.95/month. Optus's cheapest NBN25 plan is the Basic at $79/month ongoing. SpinTel is cheaper on the ongoing price after any intro period ends.
Which has better customer service, SpinTel or Optus?
SpinTel and Optus score similarly on customer service, 3.6 vs 3.8 out of 5. Neither stands out from the other on this metric. If onshore support matters, SpinTel's call centre is based in Australia and the Philippines and Optus's is based in Australia, India and the Philippines.
What plans do SpinTel and Optus offer?
SpinTel offers 3 NBN plans and 2 wireless plans. Optus offers 5 NBN plans and 4 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are SpinTel and Optus's call centres?
SpinTel's customer support is based in Australia and the Philippines. Optus's customer support is based in Australia, India and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from SpinTel to Optus (or Optus to SpinTel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About SpinTel
Overall, spintel has provided a good quality service for a reasonable price. We occasionally go through intermittent dropouts late in the evening,…
Never had any issues. Easy to set up. Reliable. Good upload and download speed.
About Optus
Great deal at 50 per month promotional offer, can't fault it. But the customer service wasn't great, and sometimes the network blacks out but…
Reliable enough, but had plenty of issues with technical support throughout the years. Also never told if theres a better price on a current plan, happy…
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