Swoop vs Belong - Which is the best NBN internet provider?
Belong, owned by Telstra, generally earns praise for reliable speeds and straightforward setup, making it a solid choice for consistent home internet use, though some customers have noted recent price hikes. On the other hand, Swoop often comes in with a cheaper entry point, appealing to those prioritising budget. Belong suits users wanting a dependable experience with decent support, while Swoop aims for affordability.
Swoop and Belong are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Swoop and Belong internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Swoop | Belong |
|---|---|---|
| About |
 |
 |
| Swoop Broadband is an ASX-listed Australian internet provider that runs its own fixed wireless network of more than 470 towers alongside reselling nbn. The retail brand started life in regional Victoria in the 1990s and now offers nbn 25 through to nbn 1000, plus FTTP and Opticomm where the local infrastructure is in place. Swoop also runs business internet and mobile plans, and was named a 2026 ProductReview award winner in the Internet Service Provider category. | Belong is a broadband and mobile company that's owned entirely by Telstra and was founded in 2013. It recently got rid of phone support and now only offers online support. | |
| Go to Swoop | Go to Belong | |
| Overall Rating | [Not enough reviews] |
3.3
Belong has an overall rating of 3.3 out of 5 based on 9 reviews. Belong is an ok broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 67% of people who have written reviews on this site would recommend Belong to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
3.4 Belong's reliability is rated as ok by our users. Belong has an overall rating of 3.4 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
3.3 Belong's customer service is rated as ok by our users. Belong has an overall rating of 3.3 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.4 Belong is rated as ok for value for money by our users. Belong has an overall rating of 3.4 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
3.1 Belong's technical support is rated as ok by our users. Belong has an overall rating of 3.1 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | Yes, Belong does have Australian based technical support. |
| Call Centre Location | [Not enough reviews] | Belong uses call centres based in Australia. |
| Services Offered | [Not enough reviews] | Belong offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Swoop - nbn 25: 25Mbps, unlimited data for $69 per month. Swoop - Fixed Wireless 30: 29Mbps, unlimited data for $69 per month. |
Belong - Starter: 25Mbps, unlimited data for $72 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Swoop - nbn 50: 50Mbps, unlimited data for $84 per month. |
Belong - Standard Plus: 50Mbps, unlimited data for $88 per month. |
| Cost of wireless broadband plan |
Belong - Mobile Broadband 20GB (): 150Mbps, 20 GB for $20 per month. |
|
| Contact Details |
Swoop's phone number is: 1300 66 55 75 and website is: www.swoop.com.au |
Belong's phone number is: 1300 235 656 and website is: belong.com.au |
| Read Reviews | Read reviews of Swoop. | Read reviews of Belong. |
| Go to Swoop | Go to Belong |
Swoop and Belong NBN25 plans (25Mbps download speed)
|
nbn 25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$69/mth
$54 for first 6 months |
Go to site |
|
|
Fixed Wireless 30
NBN - Fixed Wireless
29 Mb/s
Unlimited data
|
$69/mth
$54 for first 6 months |
Go to site |
|
Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72/mth
$55 for first 6 months |
Go to site |
Swoop and Belong NBN50 plans (50Mbps download speed)
|
|
nbn 50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84/mth
$69 for first 6 months |
Go to site |
|
|
Standard Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$88/mth
$65 for first 6 months |
Go to site |
Swoop and Belong Ultrafast plans (>100Mbps download speed)
|
|
Fixed Wireless 120
NBN - Fixed Wireless
114 Mb/s
Unlimited data
|
$94/mth
$74 for first 6 months |
Go to site |
|
|
nbn 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94/mth
$72 for first 6 months |
Go to site |
|
|
Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
|
Premium
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
|
nbn 1000
NBN - Fixed Line
890 Mb/s
Unlimited data
|
$109/mth
$85 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$110/mth
$80 for first 6 months |
Go to site |
|
|
Fixed Wireless 250
NBN - Fixed Wireless
237 Mb/s
Unlimited data
|
$119/mth
$94 for first 6 months |
Go to site |
Summary of Swoop and Belong comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Belong rates higher overall than Swoop does.
- Recommended: Belong is more highly recommended than Swoop.
- Reliability: Belong rates higher for reliability than Swoop does.
- Customer Service: Belong rates higher for customer service than Swoop does.
- Value for Money: Belong rates higher for value for money than Swoop does.
- Technical Support: Belong rates higher for technical support than Swoop does.
How to decide between Swoop and Belong? - next steps
- Read reviews of Swoop and Belong to see what people think of these companies
- Visit the website of each company and do some of your own research - Swoop and Belong
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Swoop vs Belong
Is Swoop better than Belong?
Belong has 9 verified reviews on Oz Broadband Reviews and an overall rating of 3.3 out of 5. Swoop has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Swoop or Belong?
Swoop's cheapest NBN50 plan is the nbn 50 at $69/month intro for 6 months, then $84/month. Belong's cheapest NBN50 plan is the Standard Plus at $65/month intro for 6 months, then $88/month. Swoop is cheaper on the ongoing price after any intro period ends.
What plans do Swoop and Belong offer?
Swoop offers 8 NBN plans. Belong offers 5 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Swoop and Belong's call centres?
Swoop's customer support is based in Australia. Belong's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Swoop to Belong (or Belong to Swoop)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Belong
I’ve used Belong for several months and found the service reliable with consistent speeds suitable for streaming and work from home needs. Setup was…
it is a great company with relatively reasonable price
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