TPG vs Escapenet - Which is the best NBN internet provider?
TPG is a well-known player in the Australian broadband market, often praised for its reliable connection and consistent speeds, though some customers have noted price increases over time. Escapenet, on the other hand, is a smaller, more budget-friendly option, with its cheapest NBN plan significantly less than TPG's. While TPG reviews highlight helpful customer service and easy setup, Escapenet appeals to those prioritising lower monthly costs. Ultimately, your choice between TPG and Escapenet will likely come down to whether you prioritise established reliability and support, or a more economical price point.
TPG and Escapenet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of TPG and Escapenet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | TPG | Escapenet |
|---|---|---|
| About |
 |
 |
| TPG is a long-running budget broadband brand that merged with Vodafone in 2020 to form TPG Telecom, now one of Australia's largest telco groups (it also owns iiNet). TPG-branded plans remain a low-cost way onto the nbn. | Escapenet is an Australian provider offering simple, no fuss broadband plans. | |
| Go to TPG | Go to Escapenet | |
| Overall Rating |
4
TPG has a overall rating of 4 out of 5 based on 15 reviews. TPG is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 87% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.1 TPG's reliability is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.1 TPG's customer service is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.7 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.7 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.1 TPG's technical support is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, TPG uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | TPG uses call centres based in Australia, India and Philippines. | [Not enough reviews] |
| Services Offered | TPG offers a range of broadband and internet related services including internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Escapenet - Casual: 23Mbps, unlimited data for $65 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
TPG - NBN50: 50Mbps, unlimited data for $84.99 per month. |
Escapenet - Basic: 48Mbps, unlimited data for $80 per month. |
| Cost of wireless broadband plan |
TPG - 5G Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
Escapenet's phone number is: 1300 023 354 and website is: esc.net.au |
| Read Reviews | Read reviews of TPG. | Read reviews of Escapenet. |
| Go to TPG | Go to Escapenet |
TPG and Escapenet NBN25 plans (25Mbps download speed)
|
Casual
NBN - Fixed Line
23 Mb/s
Unlimited data
|
$65/mth | Go to site |
TPG and Escapenet NBN50 plans (50Mbps download speed)
|
|
Basic
NBN - Fixed Line
48 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.99/mth
$64.99 for first 6 months |
Go to site |
TPG and Escapenet Ultrafast plans (>100Mbps download speed)
|
|
Homefast
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$64.99 for first 6 months |
Go to site |
Summary of TPG and Escapenet comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Escapenet rates higher overall than TPG does.
- Recommended: Escapenet is more highly recommended than TPG.
- Reliability: TPG and Escapenet have pretty similar ratings for reliability.
- Customer Service: Escapenet rates higher for customer service than TPG does.
- Value for Money: Escapenet rates higher for value for money than TPG does.
- Technical Support: TPG and Escapenet have pretty similar ratings in terms of technical support.
How to decide between TPG and Escapenet? - next steps
- Read reviews of TPG and Escapenet to see what people think of these companies
- Visit the website of each company and do some of your own research - TPG and Escapenet
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about TPG vs Escapenet
Is TPG better than Escapenet?
TPG has 15 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Escapenet has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, TPG or Escapenet?
TPG's cheapest NBN50 plan is the NBN50 at $64.99/month intro for 6 months, then $84.99/month. Escapenet's cheapest NBN50 plan is the Basic at $80/month ongoing. Escapenet is cheaper on the ongoing price after any intro period ends.
Which has better customer service, TPG or Escapenet?
Escapenet scores 5.0 out of 5 on customer service vs TPG's 4.1, based on verified reviews on Oz Broadband Reviews. If onshore support matters, TPG's call centre is based in Australia, India and the Philippines and Escapenet's is based in Australia.
What plans do TPG and Escapenet offer?
TPG offers 2 NBN plans, 2 fibre plans and 2 wireless plans. Escapenet offers 4 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are TPG and Escapenet's call centres?
TPG's customer support is based in Australia, India and the Philippines. Escapenet's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from TPG to Escapenet (or Escapenet to TPG)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About TPG
the connection is so reliable. I have been with them for years.
Connecting and staying connected with TPG was easy, never had any outages or issues in 10 years. Getting download information is not simple though,…
About Escapenet
stable connection, good router provided - no TV subscription available
aussie call centre that offers fast speeds. would like it to be cheaper
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