amaysim vs Exetel - Which is the best NBN internet provider?
Amaysim is a well-known budget brand, owned by Optus, and often gets a good rap in reviews for its straight-up plans and customer service. On the other hand, Exetel is an independent player that has been around for ages, and while it might not always be the absolute cheapest, many users praise its reliability and local support, especially for those who need a bit more hand-holding. Amaysim generally suits those after simple, no-frills NBN, while Exetel often appeals to users wanting consistent performance and Australian-based help.
NBN plans from $80.00/mth · Partner
amaysim and Exetel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of amaysim and Exetel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | amaysim | Exetel |
|---|---|---|
| About |
 |
 Partner |
| amaysim launched in 2010 as a SIM-only mobile brand on the Optus network and grew into one of Australia's biggest MVNOs, with more than a million subscribers by the time Optus (Singtel) bought the company in 2021. It has returned to home broadband with a deliberately slim NBN range: six speed tiers from NBN 25 to gigabit, all month-to-month and BYO modem, with the three fastest tiers (500/750/1000) available on FTTP and HFC connections only. Pricing leans on introductory discounts for the first six months, and there is an ongoing discount if you also hold an active amaysim SIM plan - the classic bundle play from a mobile-first brand. | Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | |
| Go to amaysim | Go to Exetel | |
| Overall Rating | [Not enough reviews] |
4.3
Exetel has an overall rating of 4.3 out of 5 based on 6 reviews. Exetel is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 83% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4 Exetel's reliability is rated as very good by our users. Exetel has an overall rating of 4 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.7 Exetel's customer service is rated as excellent by our users. Exetel has an overall rating of 4.7 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
4 Exetel is rated as very good for value for money by our users. Exetel has an overall rating of 4 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.5 Exetel's technical support is rated as excellent by our users. Exetel has an overall rating of 4.5 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Exetel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Exetel uses call centres based in Australia and Sri Lanka. |
| Services Offered | [Not enough reviews] | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
amaysim - NBN 25: 25Mbps, unlimited data for $70 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
amaysim - NBN 50: 50Mbps, unlimited data for $85 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
amaysim's phone number is: and website is: amaysim.com.au |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
| Read Reviews | Read reviews of amaysim. | Read reviews of Exetel. |
| Go to amaysim | Go to Exetel |
amaysim and Exetel NBN25 plans (25Mbps download speed)
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NBN 25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$70/mth
$30 for first 6 months |
Go to site |
amaysim and Exetel NBN50 plans (50Mbps download speed)
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|
NBN 50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85/mth
$45 for first 6 months |
Go to site |
amaysim and Exetel Ultrafast plans (>100Mbps download speed)
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One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
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NBN 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$90/mth
$80 for first 6 months |
Go to site |
|
|
NBN 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$90/mth
$80 for first 6 months |
Go to site |
|
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NBN 750
NBN - Fixed Line
680 Mb/s
Unlimited data
|
$100/mth
$60 for first 6 months |
Go to site |
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|
NBN 1000
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$110/mth
$70 for first 6 months |
Go to site |
Summary of amaysim and Exetel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Exetel rates higher overall than amaysim does.
- Recommended: Exetel is more highly recommended than amaysim.
- Reliability: Exetel rates higher for reliability than amaysim does.
- Customer Service: Exetel rates higher for customer service than amaysim does.
- Value for Money: Exetel rates higher for value for money than amaysim does.
- Technical Support: Exetel rates higher for technical support than amaysim does.
How to decide between amaysim and Exetel? - next steps
- Read reviews of amaysim and Exetel to see what people think of these companies
- Visit the website of each company and do some of your own research - amaysim and Exetel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about amaysim vs Exetel
Is amaysim better than Exetel?
Exetel has 6 verified reviews on Oz Broadband Reviews and an overall rating of 4.3 out of 5. amaysim has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
What plans do amaysim and Exetel offer?
amaysim offers 6 NBN plans. Exetel offers 1 NBN plan. See the full plan tables above for prices, speeds and data limits.
How do I switch from amaysim to Exetel (or Exetel to amaysim)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Exetel
I love the Exetel One NBN Plan. The value proposition is great, it's $80 a month offering 500/50 speeds. You have the ability to reduce the monthly…
Speed and reliability is good, never had any issues with service itself. One benefit that Exetel provides that I've not seen any other NBN provider…
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