Aussie Broadband vs SpinTel - Which is the best NBN internet provider?
Aussie Broadband and SpinTel both offer NBN, but they cater to slightly different priorities. Aussie Broadband consistently gets high marks from customers for its reliable speeds and excellent Australian-based support, though reviews often mention its higher price point. SpinTel, on the other hand, is generally seen as the more budget-friendly option, making it a strong contender if cost is your main driver. Ultimately, your choice between Aussie Broadband and SpinTel will likely come down to whether you prioritise premium support and performance or a lower monthly bill.
NBN plans from $73.00/mth · Partner
Aussie Broadband and SpinTel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Aussie Broadband and SpinTel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Aussie Broadband | SpinTel |
|---|---|---|
| About |
 Partner |
 |
| Aussie Broadband started in Morwell, regional Victoria, in 2003 and is now one of the country's largest independent providers, ASX-listed since 2020. It runs its own network with all support based in Australia, which is a big part of its reputation for service. | SpinTel has been operating since 1996 and is one of Australia's established independent providers, offering competitively priced nbn and mobile plans. | |
| Go to Aussie Broadband | Go to SpinTel | |
| Overall Rating |
4.6
Aussie Broadband has a overall rating of 4.6 out of 5 based on 22 reviews. Aussie Broadband is an excellent broadband internet provider according to our users. |
3.8
SpinTel has an overall rating of 3.8 out of 5 based on 5 reviews. SpinTel is a good broadband internet provider according to our users. |
| Recommended | 95% of people who have written reviews on this site would recommend Aussie Broadband to their friends as a broadband internet provider. | 80% of people who have written reviews on this site would recommend SpinTel to their friends as a broadband internet provider. |
| Reliability |
4.5 Aussie Broadband's reliability is rated as excellent by our users. Aussie Broadband has an overall rating of 4.5 out of 5 for reliability. |
3.8 SpinTel's reliability is rated as good by our users. SpinTel has an overall rating of 3.8 out of 5 for reliability. |
| Customer Service |
4.9 Aussie Broadband's customer service is rated as excellent by our users. Aussie Broadband has an overall rating of 4.9 out of 5 for customer service. |
3.6 SpinTel's customer service is rated as good by our users. SpinTel has an overall rating of 3.6 out of 5 for customer service. |
| Value for Money |
4 Aussie Broadband is rated as very good for value for money by our users. Aussie Broadband has an overall rating of 4 out of 5 for value for money. |
3.6 SpinTel is rated as good for value for money by our users. SpinTel has an overall rating of 3.6 out of 5 for value for money. |
| Technical Support |
4.9 Aussie Broadband's technical support is rated as excellent by our users. Aussie Broadband has an overall rating of 4.9 out of 5 for technical support. |
4.2 SpinTel's technical support is rated as very good by our users. SpinTel has an overall rating of 4.2 out of 5 for technical support. |
| Australian based technical support | Yes, Aussie Broadband does have Australian based technical support. | No, SpinTel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Aussie Broadband uses call centres based in Australia. | SpinTel uses call centres based in Australia and Philippines. |
| Services Offered | Aussie Broadband offers a range of broadband and internet related services including NBN and 4G internet plans. | SpinTel offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Aussie Broadband - Basic Plus - nbn 25/10: 25Mbps, unlimited data for $79 per month. |
SpinTel - Home Starter: 25Mbps, unlimited data for $64.95 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Aussie Broadband - Value - nbn 50/20: 50Mbps, unlimited data for $93 per month. |
|
| Cost of wireless broadband plan |
Aussie Broadband - Regular 25GB (): 100Mbps, unlimited data for $25 per month. |
SpinTel - 4G Unlimited (4G): 25Mbps, unlimited data for $49.95 per month. |
| Contact Details |
Aussie Broadband's phone number is: 1300 880 905 and website is: aussiebroadband.com.au |
SpinTel's phone number is: 13 22 10 and website is: spintel.net.au |
| Read Reviews | Read reviews of Aussie Broadband. | Read reviews of SpinTel. |
| Go to Aussie Broadband | Go to SpinTel |
Aussie Broadband and SpinTel NBN25 plans (25Mbps download speed)
|
Home Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.95/mth
$39 for first 6 months |
Go to site |
|
Basic Plus - nbn 25/10
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79/mth | Go to site |
Aussie Broadband and SpinTel NBN50 plans (50Mbps download speed)
|
|
Value - nbn 50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$93/mth | Go to site |
Aussie Broadband and SpinTel Ultrafast plans (>100Mbps download speed)
|
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Home Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.95/mth
$76 for first 6 months |
Go to site |
|
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Fixed Wireless Plus - nbn 100/20
NBN - Fixed Wireless
100 Mb/s
Unlimited data
|
$93/mth | Go to site |
|
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Fixed Wireless Fast - nbn 250/20
NBN - Fixed Wireless
250 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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Fast Fibre - nbn 500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth | Go to site |
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Fast - nbn 100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$99.95/mth
$89 for first 6 months |
Go to site |
|
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Fast plus - nbn 100/40
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$109/mth | Go to site |
|
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Superfast Pro - nbn 250/100
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$109/mth | Go to site |
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Superfast Fibre - nbn 750/50
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth | Go to site |
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Fixed Wireless Superfast - nbn 400/40
NBN - Fixed Wireless
400 Mb/s
Unlimited data
|
$119/mth | Go to site |
|
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Ultrafast Fibre - nbn 1000/100
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$129/mth | Go to site |
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Turbofast Pro - nbn 500/200
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
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Ultrafast Pro - nbn 1000/400
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$150/mth | Go to site |
|
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Hyperfast HFC - nbn 2000/100
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$189/mth | Go to site |
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Hyperfast - nbn 2000/200
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$189/mth | Go to site |
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Hyperfast Pro - nbn 2000/500
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$220/mth | Go to site |
Summary of Aussie Broadband and SpinTel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Aussie Broadband rates higher overall than SpinTel does.
- Recommended: Aussie Broadband is more highly recommended than SpinTel.
- Reliability: Aussie Broadband rates higher for reliability than SpinTel does.
- Customer Service: Aussie Broadband rates higher for customer service than SpinTel does.
- Value for Money: Aussie Broadband rates higher for value for money than SpinTel does.
- Technical Support: Aussie Broadband rates higher for technical support than SpinTel does.
How to decide between Aussie Broadband and SpinTel? - next steps
- Read reviews of Aussie Broadband and SpinTel to see what people think of these companies
- Visit the website of each company and do some of your own research - Aussie Broadband and SpinTel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Aussie Broadband vs SpinTel
Is Aussie Broadband better than SpinTel?
On Oz Broadband Reviews Aussie Broadband rates 4.6 out of 5 from 22 reviews and SpinTel rates 3.8 from 5 reviews. On recommend-to-a-friend, 95% of Aussie Broadband reviewers said they'd recommend the provider, vs 80% for SpinTel. On individual metrics, Aussie Broadband wins on reliability (4.5 vs 3.8) and customer service (4.9 vs 3.6) and value for money (4.0 vs 3.6) and tech support (4.9 vs 4.2). Read the full reviews above to form your own view.
Which is cheaper for NBN25, Aussie Broadband or SpinTel?
Aussie Broadband's cheapest NBN25 plan is the Basic Plus - nbn 25/10 at $79/month ongoing. SpinTel's cheapest NBN25 plan is the Home Starter at $39/month intro for 6 months, then $64.95/month. SpinTel is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Aussie Broadband or SpinTel?
Aussie Broadband scores 4.9 out of 5 on customer service vs SpinTel's 3.6, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Aussie Broadband's call centre is based in Australia and SpinTel's is based in Australia and the Philippines.
What plans do Aussie Broadband and SpinTel offer?
Aussie Broadband offers 17 NBN plans and 3 wireless plans. SpinTel offers 3 NBN plans and 2 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Aussie Broadband and SpinTel's call centres?
Aussie Broadband's customer support is based in Australia. SpinTel's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Aussie Broadband to SpinTel (or SpinTel to Aussie Broadband)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Aussie Broadband
Aussie Broadband has earned a strong reputation for delivering fast, reliable internet backed by experienced technical support and highly professional…
I can't put it better than I did last time. Excellent service, on every metric.
About SpinTel
Overall, spintel has provided a good quality service for a reasonable price. We occasionally go through intermittent dropouts late in the evening,…
Never had any issues. Easy to set up. Reliable. Good upload and download speed.
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