Belong vs Leaptel - Which is the best NBN internet provider?
Belong, owned by Telstra, generally earns praise for reliable speeds and straightforward setup, making it a solid choice for everyday streaming and working from home, though some recent price rises have been noted. Leaptel, on the other hand, often appeals to those seeking more personalised service and specific technical configurations. This comparison will help you weigh up which provider best suits your needs.
Belong and Leaptel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Belong and Leaptel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Belong | Leaptel |
|---|---|---|
| About |
 |
 |
| Belong is a broadband and mobile company that's owned entirely by Telstra and was founded in 2013. It recently got rid of phone support and now only offers online support. | Leaptel is a Melbourne-based ISP that sells NBN and Opticomm fibre plans with no lock-in contracts and unlimited data on every tier. The ACCC Measuring Broadband Australia reports 27 through 32 ranked Leaptel as the country's fastest 1Gbps NBN provider. Leaptel won the 2025 Telecommunications Industry Excellence Award for customer service and runs a Melbourne-based support team seven days a week. | |
| Go to Belong | Go to Leaptel | |
| Overall Rating |
3.3
Belong has a overall rating of 3.3 out of 5 based on 9 reviews. Belong is an ok broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 67% of people who have written reviews on this site would recommend Belong to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
3.4 Belong's reliability is rated as ok by our users. Belong has an overall rating of 3.4 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
3.3 Belong's customer service is rated as ok by our users. Belong has an overall rating of 3.3 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.4 Belong is rated as ok for value for money by our users. Belong has an overall rating of 3.4 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
3.1 Belong's technical support is rated as ok by our users. Belong has an overall rating of 3.1 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | Yes, Belong does have Australian based technical support. | [Not enough reviews] |
| Call Centre Location | Belong uses call centres based in Australia. | [Not enough reviews] |
| Services Offered | Belong offers a range of broadband and internet related services including NBN internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Belong - Starter: 25Mbps, unlimited data for $72 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Belong - Standard Plus: 50Mbps, unlimited data for $88 per month. |
|
| Cost of wireless broadband plan |
Belong - Mobile Broadband 20GB (): 150Mbps, 20 GB for $20 per month. |
|
| Contact Details |
Belong's phone number is: 1300 235 656 and website is: belong.com.au |
Leaptel's phone number is: 1300 205 327 and website is: leaptel.com.au |
| Read Reviews | Read reviews of Belong. | Read reviews of Leaptel. |
| Go to Belong | Go to Leaptel |
Belong and Leaptel NBN25 plans (25Mbps download speed)
|
Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72/mth
$55 for first 6 months |
Go to site |
Belong and Leaptel NBN50 plans (50Mbps download speed)
|
|
Standard Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$88/mth
$65 for first 6 months |
Go to site |
Belong and Leaptel Ultrafast plans (>100Mbps download speed)
|
|
Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
|
Premium
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth
$65 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$110/mth
$80 for first 6 months |
Go to site |
Summary of Belong and Leaptel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Leaptel rates higher overall than Belong does.
- Recommended: Leaptel is more highly recommended than Belong.
- Reliability: Leaptel rates higher for reliability than Belong does.
- Customer Service: Leaptel rates higher for customer service than Belong does.
- Value for Money: Leaptel rates higher for value for money than Belong does.
- Technical Support: Leaptel rates higher for technical support than Belong does.
How to decide between Belong and Leaptel? - next steps
- Read reviews of Belong and Leaptel to see what people think of these companies
- Visit the website of each company and do some of your own research - Belong and Leaptel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Belong vs Leaptel
Is Belong better than Leaptel?
Belong has 9 verified reviews on Oz Broadband Reviews and an overall rating of 3.3 out of 5. Leaptel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Belong or Leaptel?
Leaptel scores 5.0 out of 5 on customer service vs Belong's 3.3, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Belong's call centre is based in Australia and Leaptel's is based in Melbourne and Australia.
What plans do Belong and Leaptel offer?
Belong offers 5 NBN plans and 3 wireless plans. Leaptel offers no plans currently listed on Oz Broadband Reviews. See the full plan tables above for prices, speeds and data limits.
Where are Belong and Leaptel's call centres?
Belong's customer support is based in Australia. Leaptel's customer support is based in Melbourne and Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Belong to Leaptel (or Leaptel to Belong)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Belong
I’ve used Belong for several months and found the service reliable with consistent speeds suitable for streaming and work from home needs. Setup was…
it is a great company with relatively reasonable price
About Leaptel
Clear understandable language, polite and dont faff about
Easy to connect and speeds as advertised.
Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.
Featured Plans
Write a review of your broadband company to go in our draw to win a $100 Amazon Gift Card!
More details here.
Add a review