Escapenet vs Leaptel - Which is the best NBN internet provider?
Escapenet and Leaptel both offer NBN plans, but they come from different angles; Escapenet is a smaller, independent provider often praised in reviews for its personalised customer service, while Leaptel is a larger player with a broader range of services, sometimes mentioned for its competitive pricing. If you're after a more boutique experience with direct support, Escapenet might be your go, but for a wider selection and potentially cheaper entry points, Leaptel could be a better fit.
Escapenet and Leaptel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Escapenet and Leaptel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Escapenet | Leaptel |
|---|---|---|
| About |
 |
 |
| Escapenet is an Australian provider offering simple, no fuss broadband plans. | Leaptel is a Melbourne-based ISP that sells NBN and Opticomm fibre plans with no lock-in contracts and unlimited data on every tier. The ACCC Measuring Broadband Australia reports 27 through 32 ranked Leaptel as the country's fastest 1Gbps NBN provider. Leaptel won the 2025 Telecommunications Industry Excellence Award for customer service and runs a Melbourne-based support team seven days a week. | |
| Go to Escapenet | Go to Leaptel | |
| Overall Rating | [Not enough reviews] | [Not enough reviews] |
| Recommended | [Not enough reviews] | [Not enough reviews] |
| Reliability | [Not enough reviews] | [Not enough reviews] |
| Customer Service | [Not enough reviews] | [Not enough reviews] |
| Value for Money | [Not enough reviews] | [Not enough reviews] |
| Technical Support | [Not enough reviews] | [Not enough reviews] |
| Australian based technical support | [Not enough reviews] | [Not enough reviews] |
| Call Centre Location | [Not enough reviews] | [Not enough reviews] |
| Services Offered | [Not enough reviews] | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Escapenet - Casual: 23Mbps, unlimited data for $65 per month. |
Leaptel - Pronto: 25Mbps, unlimited data for $75 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Escapenet - Basic: 48Mbps, unlimited data for $80 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
Escapenet's phone number is: 1300 023 354 and website is: esc.net.au |
Leaptel's phone number is: 1300 205 327 and website is: leaptel.com.au |
| Read Reviews | Read reviews of Escapenet. | Read reviews of Leaptel. |
| Go to Escapenet | Go to Leaptel |
Escapenet and Leaptel NBN25 plans (25Mbps download speed)
|
Casual
NBN - Fixed Line
23 Mb/s
Unlimited data
|
$65/mth | Go to site |
|
Pronto
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$75/mth
$50 for first 6 months |
Go to site |
Escapenet and Leaptel NBN50 plans (50Mbps download speed)
|
|
Basic
NBN - Fixed Line
48 Mb/s
Unlimited data
|
$80/mth | Go to site |
Escapenet and Leaptel Ultrafast plans (>100Mbps download speed)
|
|
Homefast
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
Full Throttle
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$97/mth
$80 for first 12 months |
Go to site |
|
|
Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$97/mth
$80 for first 12 months |
Go to site |
|
|
Superfast
NBN - Fixed Line
240 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$119/mth
$99 for first 12 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
600 Mb/s
Unlimited data
|
$120/mth | Go to site |
Summary of Escapenet and Leaptel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Leaptel rates higher overall than Escapenet does.
- Recommended: Escapenet and Leaptel are recommended about the same.
- Reliability: Leaptel rates higher for reliability than Escapenet does.
- Customer Service: Escapenet and Leaptel have pretty similar ratings for customer service.
- Value for Money: Leaptel rates higher for value for money than Escapenet does.
- Technical Support: Leaptel rates higher for technical support than Escapenet does.
How to decide between Escapenet and Leaptel? - next steps
- Read reviews of Escapenet and Leaptel to see what people think of these companies
- Visit the website of each company and do some of your own research - Escapenet and Leaptel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Escapenet vs Leaptel
Is Escapenet better than Leaptel?
Both Escapenet and Leaptel have fewer than 5 verified reviews on Oz Broadband Reviews, so we don't yet show aggregate ratings. Compare plans and prices in the tables above, or read the individual reviews on each company's page.
Which is cheaper for NBN100, Escapenet or Leaptel?
Escapenet's cheapest NBN100 plan is the Homefast at $90/month ongoing. Leaptel's cheapest NBN100 plan is the Full Throttle at $80/month intro for 12 months, then $97/month. Escapenet is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Escapenet or Leaptel?
Escapenet and Leaptel score similarly on customer service, 5.0 vs 5.0 out of 5. Neither stands out from the other on this metric. If onshore support matters, Escapenet's call centre is based in Australia and Leaptel's is based in Melbourne and Australia.
What plans do Escapenet and Leaptel offer?
Escapenet offers 6 NBN plans. Leaptel offers 4 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Escapenet and Leaptel's call centres?
Escapenet's customer support is based in Australia. Leaptel's customer support is based in Melbourne and Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Escapenet to Leaptel (or Leaptel to Escapenet)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Escapenet
stable connection, good router provided - no TV subscription available
aussie call centre that offers fast speeds. would like it to be cheaper
About Leaptel
Clear understandable language, polite and dont faff about
Easy to connect and speeds as advertised.
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