Is Exetel better than Swoop?

Exetel has 6 verified reviews on Oz Broadband Reviews and an overall rating of 4.3 out of 5. Swoop has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.

What plans do Exetel and Swoop offer?

Exetel offers 1 NBN plan. Swoop offers 8 NBN plans. See the full plan tables above for prices, speeds and data limits.

Where are Exetel and Swoop's call centres?

Exetel's customer support is based in Australia and Sri Lanka. Swoop's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.

How do I switch from Exetel to Swoop (or Swoop to Exetel)?

Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.

Exetel vs Swoop - Which is the best NBN internet provider?

Exetel and Swoop represent different approaches to NBN, with Exetel often seen as a no-frills option for those prioritising raw speed, even if it means less flexibility. Swoop, on the other hand, is a more recent player with a focus on competitive pricing across a range of plans, often appealing to budget-conscious users. Reviews suggest Exetel can be a bit hit or miss with customer support, while Swoop generally gets good marks for its straightforward service. Ultimately, it’s a choice between Exetel's established, speed-focused offering and Swoop's value-driven, newer market presence.

Try Exetel →

NBN plans from $80.00/mth · Partner

Exetel and Swoop are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and Swoop internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Exetel	Swoop
About	Partner
	Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand.	Swoop Broadband is an ASX-listed Australian internet provider that runs its own fixed wireless network of more than 470 towers alongside reselling nbn. The retail brand started life in regional Victoria in the 1990s and now offers nbn 25 through to nbn 1000, plus FTTP and Opticomm where the local infrastructure is in place. Swoop also runs business internet and mobile plans, and was named a 2026 ProductReview award winner in the Internet Service Provider category.
	Go to Exetel	Go to Swoop
Overall Rating	4.3 Exetel has a overall rating of 4.3 out of 5 based on 6 reviews. Exetel is a very good broadband internet provider according to our users.	[Not enough reviews]
Recommended	83% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider.	[Not enough reviews]
Reliability	4 Exetel's reliability is rated as very good by our users. Exetel has an overall rating of 4 out of 5 for reliability.	[Not enough reviews]
Customer Service	4.7 Exetel's customer service is rated as excellent by our users. Exetel has an overall rating of 4.7 out of 5 for customer service.	[Not enough reviews]
Value for Money	4 Exetel is rated as very good for value for money by our users. Exetel has an overall rating of 4 out of 5 for value for money.	[Not enough reviews]
Technical Support	4.5 Exetel's technical support is rated as excellent by our users. Exetel has an overall rating of 4.5 out of 5 for technical support.	[Not enough reviews]
Australian based technical support	No, Exetel uses a mix of Australian based and overseas call centres for technical support.	[Not enough reviews]
Call Centre Location	Exetel uses call centres based in Australia and Sri Lanka.	[Not enough reviews]
Services Offered	Exetel offers a range of broadband and internet related services including NBN and 5G internet plans.	[Not enough reviews]
Cost of 25Mbps NBN Plan with unlimited data		Swoop - nbn 25: 25Mbps, unlimited data for $69 per month. Swoop - Fixed Wireless 30: 29Mbps, unlimited data for $69 per month.
Cost of 50Mbps NBN Plan with unlimited data		Swoop - nbn 50: 50Mbps, unlimited data for $84 per month.
Cost of wireless broadband plan
Contact Details	Exetel's phone number is: 13 39 38 and website is: exetel.com.au	Swoop's phone number is: 1300 66 55 75 and website is: www.swoop.com.au
Read Reviews	Read reviews of Exetel.	Read reviews of Swoop.
	Go to Exetel	Go to Swoop

Exetel and Swoop NBN25 plans (25Mbps download speed)

	Fixed Wireless 30 NBN - Fixed Wireless 29 Mb/s Unlimited data	$69/mth $54 for first 6 months	Go to site
	nbn 25 NBN - Fixed Line 25 Mb/s Unlimited data	$69/mth $54 for first 6 months	Go to site

Exetel and Swoop NBN50 plans (50Mbps download speed)

	nbn 50 NBN - Fixed Line 50 Mb/s Unlimited data	$84/mth $69 for first 6 months	Go to site

Exetel and Swoop Ultrafast plans (>100Mbps download speed)

One Plan NBN - Fixed Line 500 Mb/s Unlimited data	$80/mth	Go to site
nbn 500 NBN - Fixed Line 500 Mb/s Unlimited data	$94/mth $72 for first 6 months	Go to site
Fixed Wireless 120 NBN - Fixed Wireless 114 Mb/s Unlimited data	$94/mth $74 for first 6 months	Go to site
nbn 1000 NBN - Fixed Line 890 Mb/s Unlimited data	$109/mth $85 for first 6 months	Go to site
Fixed Wireless 250 NBN - Fixed Wireless 237 Mb/s Unlimited data	$119/mth $94 for first 6 months	Go to site

Summary of Exetel and Swoop comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

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