Exetel vs Swoop - Which is the best NBN internet provider?
NBN plans from $80.00/mth · Partner
Exetel and Swoop are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and Swoop internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Exetel | Swoop |
|---|---|---|
| About |
Partner |
|
| Exetel has been around since the early 1990s and has continued to grow into one of Australia's largest independent broadband companies. It's still a family owned business and has over 240,000 customers in Australia. | Swoop Broadband is an ASX-listed Australian internet provider that runs its own fixed wireless network of more than 470 towers alongside reselling nbn. The retail brand started life in regional Victoria in the 1990s and now offers nbn 25 through to nbn 1000, plus FTTP and Opticomm where the local infrastructure is in place. Swoop also runs business internet and mobile plans, and was named a 2026 ProductReview award winner in the Internet Service Provider category. | |
| Go to Exetel | Go to Swoop | |
| Overall Rating | [Not enough reviews] | [Not enough reviews] |
| Recommended | [Not enough reviews] | [Not enough reviews] |
| Reliability | [Not enough reviews] | [Not enough reviews] |
| Customer Service | [Not enough reviews] | [Not enough reviews] |
| Value for Money | [Not enough reviews] | [Not enough reviews] |
| Technical Support | [Not enough reviews] | [Not enough reviews] |
| Australian based technical support | [Not enough reviews] | [Not enough reviews] |
| Call Centre Location | [Not enough reviews] | [Not enough reviews] |
| Services Offered | [Not enough reviews] | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Swoop - nbn 25: 25Mbps, unlimited data for $69 per month. Swoop - Fixed Wireless 30: 29Mbps, unlimited data for $69 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Swoop - nbn 50: 50Mbps, unlimited data for $84 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
Swoop's phone number is: 1300 66 55 75 and website is: www.swoop.com.au |
| Read Reviews | Read reviews of Exetel. | Read reviews of Swoop. |
| Go to Exetel | Go to Swoop |
Exetel and Swoop NBN25 plans (25Mbps download speed)
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nbn 25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$69/mth
$54 for first 6 months |
Go to site |
|
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Fixed Wireless 30
NBN - Fixed Wireless
29 Mb/s
Unlimited data
|
$69/mth
$54 for first 6 months |
Go to site |
Exetel and Swoop NBN50 plans (50Mbps download speed)
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nbn 50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84/mth
$69 for first 6 months |
Go to site |
Exetel and Swoop Ultrafast plans (>100Mbps download speed)
|
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Fixed Wireless 120
NBN - Fixed Wireless
114 Mb/s
Unlimited data
|
$94/mth
$74 for first 6 months |
Go to site |
|
|
nbn 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94/mth
$72 for first 6 months |
Go to site |
|
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nbn 1000
NBN - Fixed Line
890 Mb/s
Unlimited data
|
$109/mth
$85 for first 6 months |
Go to site |
|
|
Fixed Wireless 250
NBN - Fixed Wireless
237 Mb/s
Unlimited data
|
$119/mth
$94 for first 6 months |
Go to site |
Summary of Exetel and Swoop comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Exetel rates higher overall than Swoop does.
- Recommended: Exetel is more highly recommended than Swoop.
- Reliability: Exetel rates higher for reliability than Swoop does.
- Customer Service: Exetel rates higher for customer service than Swoop does.
- Value for Money: Exetel rates higher for value for money than Swoop does.
- Technical Support: Exetel rates higher for technical support than Swoop does.
How to decide between Exetel and Swoop? - next steps
- Read reviews of Exetel and Swoop to see what people think of these companies
- Visit the website of each company and do some of your own research - Exetel and Swoop
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Exetel vs Swoop
Is Exetel better than Swoop?
Both Exetel and Swoop have fewer than 5 verified reviews on Oz Broadband Reviews, so we don't yet show aggregate ratings. Compare plans and prices in the tables above, or read the individual reviews on each company's page.
What plans do Exetel and Swoop offer?
Exetel offers 1 NBN plan. Swoop offers 8 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Exetel and Swoop's call centres?
Exetel's customer support is based in Australia and Sri Lanka. Swoop's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Exetel to Swoop (or Swoop to Exetel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Exetel
I switched from Optus to Exetel’s One Plan 500/50 and it has been one of the best decisions I’ve made. The entire setup process took less than two hours…
Problem on fibre to premise installation, nbn had to drill blockage or something. Internet speed is slower than previous connection.
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