Flip vs Mate - Which is the best NBN internet provider?
Mate is an Australian owned and operated provider, often praised in reviews for its local support and bundled mobile plans. On the other hand, Flip is a budget friendly option, owned by Superloop, and is regularly highlighted by customers for its low prices and straightforward NBN. Ultimately, Mate tends to suit those who value local service and integrated mobile, while Flip appeals to users prioritising cost savings above all else.
Flip and Mate are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Flip and Mate internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Flip | Mate |
|---|---|---|
| About |
 |
|
| Flip is a budget nbn brand that has been around for several years and migrated its 26,000 customers onto Swoop infrastructure in early 2025. Plans cover nbn 25 through nbn 100, all unlimited, with low intro pricing. Flip is a value play, not a premium brand, and it suits households who want a working unlimited plan at the cheapest end of the market without being on a major telco. | Mate is a 100% Australian-owned nbn and mobile provider with locally based support, known for simple, competitively priced unlimited plans. | |
| Go to Flip | Go to Mate | |
| Overall Rating | [Not enough reviews] | [Not enough reviews] |
| Recommended | [Not enough reviews] | [Not enough reviews] |
| Reliability | [Not enough reviews] | [Not enough reviews] |
| Customer Service | [Not enough reviews] | [Not enough reviews] |
| Value for Money | [Not enough reviews] | [Not enough reviews] |
| Technical Support | [Not enough reviews] | [Not enough reviews] |
| Australian based technical support | [Not enough reviews] | [Not enough reviews] |
| Call Centre Location | [Not enough reviews] | [Not enough reviews] |
| Services Offered | [Not enough reviews] | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Flip - Premium: 25Mbps, unlimited data for $65.9 per month. |
Mate - Crikey: 25Mbps, unlimited data for $80 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Flip - Sky 100: 50Mbps, unlimited data for $79.9 per month. Flip - Family: 50Mbps, unlimited data for $84.9 per month. |
Mate - Ripper: 49Mbps, unlimited data for $90 per month. Mate - No Dramas Wireless: 48Mbps, unlimited data for $90 per month. |
| Cost of wireless broadband plan | ||
| Contact Details |
Flip's phone number is: 1300 354 778 and website is: www.flip.com.au |
Mate's phone number is: 13 14 13 and website is: letsbemates.com.au |
| Read Reviews | Read reviews of Flip. | Read reviews of Mate. |
| Go to Flip | Go to Mate |
Flip and Mate NBN25 plans (25Mbps download speed)
|
Sky 25
NBN - Sky Muster
19 Mb/s
Unlimited data
|
$59.9/mth
$54 for first 6 months |
Go to site |
|
|
Premium
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$65.9/mth
$48 for first 6 months |
Go to site |
|
|
NBN 25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$65.9/mth
$48 for first 6 months |
Go to site |
|
|
Crikey
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$80/mth
$55 for first 6 months |
Go to site |
Flip and Mate NBN50 plans (50Mbps download speed)
|
|
Sky 100
NBN - Sky Muster
50 Mb/s
Unlimited data
|
$79.9/mth
$74 for first 6 months |
Go to site |
|
|
NBN 50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.9/mth
$68 for first 6 months |
Go to site |
|
|
Family
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.9/mth
$64 for first 6 months |
Go to site |
|
|
Ripper
NBN - Fixed Line
49 Mb/s
Unlimited data
|
$90/mth
$70 for first 6 months |
Go to site |
|
|
No Dramas Wireless
NBN - Fixed Wireless
48 Mb/s
Unlimited data
|
$90/mth
$70 for first 6 months |
Go to site |
Flip and Mate Ultrafast plans (>100Mbps download speed)
|
|
Fast Speed
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$88.9/mth
$74 for first 6 months |
Go to site |
|
|
NBN 250
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$99.9/mth
$75 for first 6 months |
Go to site |
|
|
No Worries
NBN - Fixed Line
97 Mb/s
Unlimited data
|
$100/mth
$75 for first 6 months |
Go to site |
|
|
No Worries Wireless
NBN - Fixed Wireless
90 Mb/s
Unlimited data
|
$100/mth
$75 for first 6 months |
Go to site |
|
|
No Worries
NBN - Fixed Line
485 Mb/s
Unlimited data
|
$100/mth
$75 for first 6 months |
Go to site |
|
|
You Beaut
NBN - Fixed Line
97 Mb/s
Unlimited data
|
$110/mth
$85 for first 6 months |
Go to site |
|
|
NBN 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$119.9/mth
$95 for first 6 months |
Go to site |
|
|
Fair Dinkum Wireless
NBN - Fixed Wireless
95 Mb/s
Unlimited data
|
$125/mth
$100 for first 6 months |
Go to site |
|
|
Fair Dinkum
NBN - Fixed Line
713 Mb/s
Unlimited data
|
$125/mth
$100 for first 6 months |
Go to site |
|
|
Flamin' Fast
NBN - Fixed Line
913 Mb/s
Unlimited data
|
$126/mth
$101 for first 6 months |
Go to site |
|
|
Scorchin' Fast
NBN - Fixed Line
1831 Mb/s
Unlimited data
|
$166/mth
$141 for first 6 months |
Go to site |
|
|
Scorchin' Fast 2000/200
NBN - Fixed Line
1831 Mb/s
Unlimited data
|
$166/mth
$141 for first 6 months |
Go to site |
Summary of Flip and Mate comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Mate rates higher overall than Flip does.
- Recommended: Mate is more highly recommended than Flip.
- Reliability: Mate rates higher for reliability than Flip does.
- Customer Service: Mate rates higher for customer service than Flip does.
- Value for Money: Mate rates higher for value for money than Flip does.
- Technical Support: Mate rates higher for technical support than Flip does.
How to decide between Flip and Mate? - next steps
- Read reviews of Flip and Mate to see what people think of these companies
- Visit the website of each company and do some of your own research - Flip and Mate
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Flip vs Mate
Is Flip better than Mate?
Both Flip and Mate have fewer than 5 verified reviews on Oz Broadband Reviews, so we don't yet show aggregate ratings. Compare plans and prices in the tables above, or read the individual reviews on each company's page.
Which is cheaper for NBN50, Flip or Mate?
Flip's cheapest NBN50 plan is the Family at $64/month intro for 6 months, then $84.90/month. Mate's cheapest NBN50 plan is the Ripper at $70/month intro for 6 months, then $90/month. Flip is cheaper on the ongoing price after any intro period ends.
What plans do Flip and Mate offer?
Flip offers 10 NBN plans. Mate offers 12 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Flip and Mate's call centres?
Flip's customer support is based in Australia. Mate's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Flip to Mate (or Mate to Flip)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Mate
They're generally okay and pretty stable. They aren't great at notifications about planned outages u til they've already started half the time.
My internet keeps dropping out so I wanted to change to nbn to the house rather than the curb. When you try to call this company you are on hold for…
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